Explore the Pearl of Africa
Lulu Safaris Uganda
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Member Of:
- ATTA, UTB & UWA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
US
Email Madjula Tague | 20-35 years of age | Experience level: 2-5 safaris
TERRIBLE TOUR
I would first like to say that this was the worst tour company I could have ever taken. The tour guide Audence picked me up and off the bat had an attitude. He didn’t introduce himself, or seem
Enthusiastic at all, as I expect a tour guide to be. The tour
Company
Lies on the itinerary, I was supposed to do a few things that I didn’t get to do on the first day because Audence who was the tour guide thought that it wouldn’t work for him. In turn I didn’t get to do one activity towards the end, and other activities felt rushed because they weren’t done on the first day. I mentioned this issue to Elvis, who is the owner of the
Company but nothing seemed to have changed for the rest of the trip. The tour guide was not informative on any
Of the important sites we visited. He didn’t provide any information, only just pointed out the “names” of them. As we went to these historic sites, I had to google most information.
In addition to this, the company and the owner failed to mention that none of the accommodations provided had air conditioning or a fan. I mentioned this to Elvis and he acted as if he didn’t know, but when I asked the hotel they informed me that this has always been the case for that specific hotel. As we were driving throughout Uganda and Rwanda, I asked Audence many times about stopping to get something to eat, but we drove non stop from place to place.
This tour was a dreadful experience. Having to deal with a guide who had an attitude, and is uninformative shouldn’t be a guide at all. The company lies and should not even be taking any customers.
From the lies, to the unprofessionalism this was by far one of my worst experiences traveling 7 countries in Africa. Uganda and Rwanda are both beautiful countries, but I urge you to choose another tour operator with more reviews than this company has.
Reply from Lulu Safaris Uganda
Posted on May 25, 2024Dear Madjula Tague,
Thank you for taking the time to share your feedback about your recent tour with us. We are genuinely sorry to hear that your experience did not meet your expectations.
We apologize for the negative impression left by our tour guide, Audence. All our guides are fully trained, certified, and hold annual licenses from the Wildlife Authority. They also undergo regular refresher and customer experience training to ensure they provide professional, enthusiastic, and informative service. We regret that this was not reflected in your experience and will address this matter directly with Audence to prevent it from happening again.
Regarding the itinerary, we strive to provide all activities as stated. Our records show that all planned activities were conducted. The visit to the presidential museum was a complimentary activity done during the city tour, which you chose to decline when we offered on the last day. We regret any confusion this may have caused and will work on improving our communication to ensure all guests are aware of their options.
Regarding the informational aspect of the tour, our guides often allow rangers and site-specific tour guides to take the lead in providing detailed information to ensure you receive the most accurate and comprehensive insights. We apologize if this was not clearly communicated and led to any confusion. We will reinforce this practice in our communication to future guests to ensure a seamless experience.
Your feedback about meal stops is important to us. We understand the need for regular breaks, and we will remind our guides to be more attentive to these needs to ensure comfort throughout the tour.
We appreciate your feedback as it helps us improve our services. If you would like to discuss this further, please do not hesitate to contact us directly. We hope to have the opportunity to provide you with a much better experience in the future.
Sincerely,
Elvis