Kiboko Tours And Travel

Very disappointed with our tour guide

This was our family's first time to an African country and we were so looking forward to our safari with Kiboko Tours and Travels. Sadly, we were very disappointed. Due to budget constraints, we did choose the budget option for our safari and for that reason we were not disappointed with the vehicle or the lodges. Both seemed like they had seen better days, but when you go budget, we know you don't get top of the line transportation or accommodation. However, what we were really disappointed with was our guide. I don't like to be critical of other people and know that it can be difficult being a tour guide, but during and after our safari, we wondered why our guide had chosen to be a tour guide and why you, as a safari company, had hired him for the position. He didn't seem to want to be a safari guide, as he spent more time on his phone (especially on the first day) than sharing with us his knowledge about the parks we’re in, animals we’re seeing and general information about what to expect on each tour. We learned more from the signs at the park and our own background research than we did from our guide. Our guide did not engage with us, ask us about ourselves and what we’d like to get out of our first experience here in your beautiful country. I would think it good practice for tour guides to let their guests to know what to expect each day, and ask them what they’d like to see (keeping in mind, of course, that nothing is guaranteed with a safari). I would expect a tour guide to think of themselves as an ambassador for their country, wanting to share with their guests their enthusiasm and knowledge about their country and what they are able to show their guests. Our guide was not like this at all. In fact, when we asked him questions about the parks we were visiting and wildlife we were seeing he often misinformed us as we found out later through our own online research. I would ask that Kiboko Tours and Travel either provide their guides with training or only hire guides that have been trained and qualified as tour guides. For this reason, I would not recommend this company for your safari.