Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 47
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 47 Reviews
Vivien   –  
United Kingdom UK
Visited: October 2018 Reviewed: Nov 6, 2018

Email Vivien  |  65+ years of age  |  Experience level: 2-5 safaris

Fabulous - brilliant service, wonderful guides.
5/5

This was a trip of a lifetime. Rebecca at Sunworld arranged it brilliantly, The safari guides (Wilson and Armstrong) were superb, the wildlife (particularly in the Masa Mara) fantastic, and the wonderfully lengthy visits to the elephant orphanages at Nairobi, Ithumba, Voi and Umani Springs were deeply moving and beautiful. We loved Mara Bush Camp, Ithumba Camp and Umani Springs - all beautiful, with terrific food and fabulous accommodation. We can't praise them enough!

Karin   –  
United States US
Visited: November 2018 Reviewed: Apr 26, 2019

Email Karin  |  65+ years of age  |  Experience level: first safari

Took exceptional care of my desires
5/5

This is a truly special safari company. Absolutely brilliant in planning and organizing my stay while accommodating endless questions. They were a pleasure to work with and I’ll be using them every time I visit Africa

Colleen   –  
Canada CA
Visited: July 2019 Reviewed: Jul 31, 2019

Email Colleen  |  35-50 years of age  |  Experience level: first safari

Sunworld Safaris is an amazing company! Great customer service, great Kenyan vacation
5/5

After 30 years dreaming, I was finally at the point where I could start planning for my dream-trip to Kenya. I spent about a week researching different African tour companies. I noted their tour options, read their reviews, and emailed approximately 10 companies.
By far, the company that stood out was SUNWORLD SAFARIS! Within 24 hours, Rinu, a “Tour Consultant”, emailed me back. She responded to every question I had and she treated me like a person- and not a pay cheque. Despite the seven hour time difference, there was not a single email that Rinu didn’t answer within 24hours- and believe me, I ask a lot of questions!! Since I was organizing this vacation for my mom and myself, I wanted it to be perfect- and it was beyond all of our expectations!
In addition to amazing customer service, Sunworld Safaris found lodgings that were within our budget, but still fantastic!! Upon arriving in Nairobi, a Sunworld Safaris representative was waiting for us at the airport and brought us to “The Four Points Sheraton”. The following morning, another Sunworld Safaris representative and drove us to “The David Sheldrick Wildlife Trust: Elephant Orphanage”. On the drive, he answered all our questions about culture and Nairobi. After the DSWT, he drove us to the Wilson Airport for our flight to Maasai Mara. After five night at Maasai Mara and Amboseli, a different Sunworld Safaris representative picked us up from the Wilson Airport and drove us back to “The Four Points Sheraton”. The following morning, he drove us to the “Giraffe Centre”, the “DSWT”, and the “Bomas of Kenya”.
Every one of the SUNWORLD SAFARIS employees:
- Were knowledgeable
- Patiently answered all of our questions
- Spoke perfect English
- Were punctual and respectful
- Provided advice and options on how to spend our time and money
Additionally, Rinu answered an email request I made during our vacation. She did her very best to make my request happen and when it didn’t work out, she was apologetic—even though it was definitely not her fault that we couldn’t change our plans last minute

Cynthia Hubbard   –  
United States US
Visited: October 2017 Reviewed: Jan 6, 2021

Email Cynthia Hubbard

Sunworld is just THE BEST Safari Company!!! User-friendly and knowledgeable to the max!
5/5

We have traveled twice with Sunworld, 2014 and 2017, and have found nothing but expertise, sound guidance, willingness to help design marvelous Safaris, all while still allowing for spontaneity of Itinerary changes. We feel so fortunate to have found this Safari Company, and we would not travel except with them! An extra perk - we have made wonderful new friends from the Head of the Company, to the Agents, and incredible Guides! Thank You Sunworld!!!!

Nighat Rashid Lotta   –  
United Kingdom UK
Visited: January 2021 Reviewed: Jan 14, 2021

Email Nighat Rashid Lotta  |  35-50 years of age  |  Experience level: over 5 safaris

We loved it ..!!
5/5

I would like to thank you for all your effort for organising our safari and making it a memorable one. We LOVED it, and Tawi is just beautiful, their service was excellent, food was amazing and both Peter and Allison, the managers made our stay very comfortable, our room was the furthest from the main area, but cant complain as one of the mornings we spotted 4 cheetahs right outside our tent and it was just a wow moment, the view of Mt Kilimanjaro was breath-taking as one full day it was clear skys and we spend all day just admiring the beautiful mountain that is known for its shyness

Frederic   –  
Monaco MC
Visited: April 2021 Reviewed: Apr 19, 2021

Email Frederic  |  35-50 years of age  |  Experience level: first safari

Top People, Top Company, Top Experience!
5/5

From start to finish, the whole experience was simply sublime!

I accidentally got in contact to look for transport from Nairobi to one of the parks. Kenya had recently gone into lockdown and information was patchy at best as to what we could and couldn't do. I called Sunworld Safaris...

I had the pleasure of connecting with Jonina who from the get-go was epically helpful. She knew of the local situation and was able to advise with great accuracy.

It lead to her kindly suggesting a number of spots we could access and lodges we could stay at with special passes that Sunworld would organize with the local government on our behalf.

The recommendations were brilliant and competitive, so we ended up with a car for the week and headed to the main stay at Sanctuary Olonana in the Maasai with legend driver and guide Newton Kongo who was so much more!

In life, we only (ideally) get engaged once! @Sunworld Safaris, you were a big part of that day and it shall be remembered forever!

Thank you Jonina - may your professionalism carry Sunworld Safaris even further!

Thank you Newton - a superstar you are and we'll see you in 15 years with the kids! We go back to Frédéric's Nakubali! :-)

Asante Sana!

Bertrand   –  
Switzerland CH
Visited: August 2021 Reviewed: Aug 28, 2021

Email Bertrand  |  35-50 years of age  |  Experience level: over 5 safaris

4x4 Camper Rental - Excellent !
5/5

I rented a 4x4 camper Land Cruiser from Sunworld Safari for a 2 week self drive trip around Kenya. I often rent 4x4 campers all around the world. This Land Cruiser that we got was one of the best we ever rented: very well equipped and in very good condition. Everything was very well organised.

Jami   –  
United States US
Visited: July 2021 Reviewed: Aug 29, 2021

Email Jami  |  50-65 years of age  |  Experience level: over 5 safaris

The best safari company in East Africa.
5/5

Sunworld Safaris is a full service safari company. They offer full-service safaris utilizing lodges all over East Africa (Kenya, Tanzania, Rwanda and Uganda). In Kenya, they also offer mobile-tented safaris. I have been on multiple safaris with them in Kenya and they have the most knowledgable guides/drivers as well as helpful support staff. Their attention and focus on conservation is very important to me.

Denise T   –  
United States US
Visited: August 2021 Reviewed: Sep 13, 2021

Email Denise T  |  50-65 years of age  |  Experience level: first safari

Sunworld exceeded expectations
5/5

A lot of research went into planning and selecting Sunworld. I started with 10 companies, narrowed it down to 5 and got quotes. Then narrowed it down to 2 and let my son decide. He chose Sunworld because of the water bottles - he liked the green aspect. I'm so glad that he did.

Everything from beginning to end that was handled by Sunworld Safaris was excellent. This trip had been planned for 2020 but the world fell apart. No problem, Sunworld easily accommodated the change and Carolyn was so responsive and helpful when the airline changed our plans during a layover.

Sunworld definitely made us feel cared for. Every hand over was personalized. We were never made to feel like we were on our own and needed to figure it out. The communications were clear and detailed.

Sunworld booked every accommodation except the last and the places were superb. From the convenient Sheraton at the airport to every single camp. My son and I were convinced that we got special attention at each camp. When we mentioned this to Julius, he said it was probably because of the popularity of Sunworld.

Our first glamp camp (Kibo in Amboselli) faced Mt. Killi - and the clouds cleared up on our first day so that we saw the top. Our next one (Sarova Lion Hill in Nakuru) had the best food. Everything was so delicious - I ate so much more than my share. Our last camp (Mara Bush Camp ) was amazing. From the hippos that made noise all night to the monkeys that fought in the trees each morning. Everywhere we went the service level was top notch. We were spoiled and we learned to enjoy.

Julius - our guide, driver and new family member. He was extraordinary. An encyclopedia of the country, the camps and the animals. This was a private tour, so we were able to make pits stops including the grocery store (I love what a grocery store says about people). We noticed how happy other drivers were to see him and we completely understood why. He was engaging, funny, smart and just a joy. He made sure that we saw the BIG 5. The long drives were a pleasure due to his company.

I was just looking forward to spending time with my adult son (who lives 3,00 miles from me). The experience provided by Sunworld completely enhanced it. We've already convinced family members to go back with us in two years and Sunworld is the only company I will consider.

Jody   –  
United States US
Visited: September 2021 Reviewed: Sep 17, 2021

Email Jody  |  65+ years of age  |  Experience level: 2-5 safaris

A stellar experience with a great company.
5/5

This was my third trip to Africa that I have taken and Sunworld was outstanding. Due to Covid the trip had to be postponed from 2020 to 2021. During the delay Sunworld keep me informed of everything going on in Kenya and what it would mean for the trip. The service could not have been better. The experience we received was well worth the money and the company was very reliable in meeting all of our expectations. The tour itself was great. The Sunworld guides are what make their safaris so special.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 47
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 0
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