We go an extra mile in bringing quality services
Great Escape Trails
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Member Of:
- Kilimanjaro Association of Tour Operators
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
JP
Email A. | 35-50 years of age | Experience level: first safari
Safari was good, guide less so…
I usually don’t leave a comment when I’m dissatisfied with a tour or service, but a safari is on another level in terms of cost, especially when you choose a private one.
First, the positives: the person I corresponded with by email to organize the safari was professional, and the safari itself was enjoyable. We appreciated the stunning landscapes and wildlife, although, as it was our first safari, we can’t really say if we saw more or less than others.
However, we had issues with our guide’s manners.
The first impression was terrible. The pick-up was scheduled for 8:30 AM, as confirmed by the company the day before. Yet, when we arrived in the hotel lobby, the first thing he said was, “I thought you had vanished.” We were confused, and he went on to say he’d been waiting for a while because, according to him, we were supposed to leave at 8:00 AM. Even after I showed him the confirmation message from his company, he didn’t acknowledge the mistake or apologize and simply carried on as though we were at fault. Not exactly the best way to start. My husband and I were bewildered and instantly uneasy about what kind of person we’d be spending the next four days with.
Unfortunately, there were several other moments during the trip that made us uncomfortable. For instance, one evening we had to share a table at dinner. My husband, who was drinking a beer, thought it would be polite to offer one to the guide as well. To our surprise, the guide ordered two beers without hesitation — and to make matters worse, he didn’t even say thank you. It came across as entitled, like he just assumed it was his due. This lack of basic manners, combined with other odd comments and behaviors, made us feel increasingly wary and uneasy around him.
In the end, we decided not to confront him to avoid ruining our four precious days. We even gave him a generous tip since that seems to be the norm. He probably has no idea how we felt. However, we can’t help but think another guide would have made the experience far more memorable.
Ultimately, it was the breathtaking landscapes and incredible wildlife that saved the trip for us.