Explore the Wild Where the Adventure Awaits!
Explorers Wild Adventures
- Located In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $25 to $100 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ES
Email Jorge | 20-35 years of age | Experience level: first safari
basically they are liars
They put 8 of us in a van when the budget clearly said 7 maximum (and 7 is already uncomfortable). Also, far from apologizing, they told us that we had been lucky, that we could have been up to 9 (and they don't care what was in the contract). They also try to force you to go to the Masai village instead of going on an early safari, because for them it is much cheaper, it cost us some very serious discussions to be able to go on safari on the last day (although it also says so in the contract). Do not let an unforgettable experience be spoiled by going with these people, there are many companies that do what they say.
Reply from Explorers Wild Adventures
Posted on Jun 19, 2023Dear Jorge,
Thank you for taking the time to share your feedback about our safari experience. We appreciate all forms of feedback, whether positive or negative, as it helps us improve our services and provide the best possible experience for our guests.
We apologize if your recent safari had 8 occupants and did not meet your expectations however this was only for the 2 days while you were in the Masai Mara since your safari was based on a 6 day group joining tour, the number of occupants was minimum for the other days. Our aim is to ensure that every guest enjoys a comfortable and enjoyable experience, and we regret if this was not the case during your visit.
To address your concerns, we regularly monitor and manage the number of occupants in our safari vehicles to maintain a balance between the number of guests and the available space. However, it is possible that there were certain circumstances or factors that led to a higher occupancy during your visit. We apologize for any inconvenience this may have caused you.
We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.
We take your feedback seriously, and we will review our procedures and make the necessary adjustments to prevent similar issues in the future. It is important for us to strike a balance between accommodating all guests who wish to experience the safari while ensuring everyone's comfort and enjoyment.
We would like to extend an invitation to you for another safari experience with us, where we can ensure a more satisfactory visit. Please feel free to contact our customer service department, and we will be more than happy to assist you in arranging a future visit that meets your expectations.
Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our safari service.
Best regards,
Guest Relations Team.
Explorers Wild Adventures.