Explorers Wild Adventures

Reply from Explorers Wild Adventures

Dear Maria,

Thank you for taking the time to share your feedback regarding to the changes made to our group safari experience, including the use of a different group, van, and driver. We value your opinion and would like to address your concerns.

At times, in order to ensure the best possible safari experience for our guests, we may need to make adjustments to the composition of groups and the vehicles used. These changes are typically made with careful consideration and are aimed at maximizing the comfort, safety, and overall satisfaction of all participants.

We understand that you may have preferred to stay with your original group, van, and driver, and we apologize if this change caused any inconvenience or dissatisfaction. However, please be assured that our team made this decision after evaluating various factors, such as group dynamics, vehicle capacities, and logistical considerations, in order to optimize the safari experience for all guests.

We also feel that a private safari option would have suited you the most rather than a group joining safari which we also offer, one of the most remarkable aspects of a private safari is the ability to craft a personalized itinerary. Unlike group safaris, where the schedule is predetermined, a private safari allows you to design a journey that aligns perfectly with your preferences. Private safaris provide an unmatched level of personalized attention and service where you have a dedicated guide and often a private vehicle, which means your experience is tailored to your interests.

Regarding the omission of the visit to Lake Naivasha during your safari experience, the visit to Lake Naivasha was listed as an optional activity in our itinerary, you did not confirm earlier that you were interested for this option. In such cases, it is essential for guests to confirm their interest in participating in optional activities in advance for same communication to be passed over to your driver guide, this helps us in making the necessary arrangements and ensures that all guests have a seamless and enjoyable experience.

We apologize if there was any miscommunication or lack of clarity regarding the need for early confirmation. We understand that you were disappointed not to visit Lake Naivasha, and we regret any inconvenience this may have caused.

Thank you once again for your feedback and for choosing our safari experience. We hope that despite the changes, you were still able to enjoy the beauty of the wildlife and the incredible landscapes during your time with us. We remain committed to providing exceptional safari adventures and will take your comments into account for future improvements.

Best regards,

Guest Relations Team.