Trots & Safari Uganda
- Located In:
- Size:
- 5-10 employees (Founded in 2019)
- Member Of:
- UTA, UTB, UWA, UTOA & USGA
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $620 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
SK
Email Mario | 20-35 years of age | Experience level: 2-5 safaris
Not recommended at all.
I am not sure if the other reviews are real about Trots and Safari operator. I have completly different experience with this company of my 3 days trip to Bwindi:
1. They have been lying from the beggining. Edison was trying to convinced me (and in the end he did), that they are able to transfer us to lounge in Bwindi from Entebbe airport in 6-7 hours, even when google maps shows time 9-10 hours. Unfortunately I have believed them because of smooth communication and calls with Edison. We arrived at Entebbe airport at 3 pm. We get to the lounge after 12 hours of driving at 3 am next day. Even if we had a good car (look at point two in review), we can not make it in 6-7 hours. It is impossible. If I have knew that, I will never booked this trip. The night driving in the roads of Uganda are not safe at all, do not believed them, if they tell you it is safe! We drove 9 hours at night and have been scared to death.
2. Trots and Safari company has only one car- this company car was broken after first 2 hours of the trip- actually first borken thing was our left front wheel. Took 2 hour to repair it. In total, car has been broken 3 times during our 3 days trip. Every time something different- wheel, engine, cables. It did not make it to the end. We get another 2 cars from insurance company, what was called to transfer us to the hotel. That car should have never been used for that kind of trip. Totally unprepaired and unsafe for trip. We had only luck, that it did not broke in night at Bwindi forest. During our trip we really felt unsafe and that ruined our trip.
3. We did not have any lunch box or dinner on our first day, Trots and Safari are selling this trip as a full board trip.
4. First night we slept 2 hours because we arrived at 3 am, instead of 8-9 pm like was planned by Edison (unreal even for google maps planning, I am ashamed, that that I have believed to this guy). We did trek to gorillas, permits cost 1400 dollars, and we have been too tired to even enjoyed it after 2 hours of sleeping.
4. Our guide was Jimmy- he did everyting what he could. But he did not know even in what accommodation we sleep. And Edisons phone at night was turn off, when Jimmy was trying to reach him to ask, where we should sleep.
5. In the end of trip I have asked for partial refund, they have stopped communicate with me.
I would like to recommend to anybody, who wants to book trip with Trots, first think twice before booking, do not believed everything, what they are saying and be prepared, when you will arrived to the airport and you will give them rest of the money for the trip, they have stopped to being interested in service.
Reply from Trots & Safari Uganda
Posted on Dec 4, 2023Dear Mario,
Great to hear from you Mario. Thank you so much for the feedback regarding your 3 days Budget Tour to Bwindi experience and we deeply apologize for disruption caused.
We respect optimistic criticism, however without being protective we have to explain and show our side of the story.
You managed to read through our reviews you found on this platform, clients express their satisfaction and Value for their money. And the reviews are genuine please.
1. We didn’t lie to you MR MARIO!!! Earlier in our communication before you booked with us. You forwarded to us your fight scheduled time which you were to arrive on 14th November at 14:00pm and depart on 17th November at 9:50am. You inquired if it would be possible to do the trip and our response was “It will be possible on condition that you agree to transfer right away upon arrival and you will reach at the accommodation near Bwindi Impenetrable Forest National Park at night (11pm)” because the drive time is approximately 9 hours. And your concern was if it was Safe to drive at night in Uganda. In our response to that question was .Yes it Very SAFE to drive at night, we even sent a couple of references to you about clients who arrive the same time and they agreed to transfer right away just like you did. In Our Proposal, it is well elaborated that you needed to arrive a day before the Tour OR early morning at 10am before the Tour starts but your Flight schedule time was very tight and you were not willing to adjust or change. In whole, you arrived safely at the accommodation.
2. We are really sorry that the car you had later evolved some unconscious problem, this was not speculated. Good enough your guide had to find a quick solution that later worked-out for you. This did not cost you not more-than two hours.
3. For accommodation, everything was catered for on Fullboard . And we are going to reach out the accommodation staff because all meals were included and paid for! We are really sorry for that but the next morning when we called in and asked you how everything was going, you only raised the issue of the vehicle breaking down implying other things were well.
4. Thank you so much for appreciating Our guide Jimmy . For the Safari planner Edison his phone was on all night and it is our Company policy that Tour consultant’s phones must be accessible 24/7.
5. You asked for partial refund. We clarified on the funds and we sent the cost break down for you. On the first transaction you deposited 60% of the tour cost to pay for the gorilla permits, we informed you to add Sur-charge and you insisted you would make transfers without any charges incurred on your side and our side as well .It still affected us and we told you that. You communicated that you would pay for the sur-charges and the rest of the funds on arrival by cash but still you used the same system and did not included the charges again. Leaving the Company in deficit. But you still want the partial refund.
Thank you for the opportunity to serve you and we always take Our clients satisfaction to be of greatest importance, it's a inconsiderable we didn't satisfy you.
Kind regards
Trots and Safaris Management .
US
Email Patrick | 35-50 years of age | Experience level: 2-5 safaris
Trots and Safari's for their exceptional organization, outstanding, and professional!
I recently had the pleasure of working with Trots and Safari's during a mission trip with a team of 25 people, and I cannot recommend them highly enough! From start to finish, they organized everything flawlessly, ensuring our experience was seamless and enjoyable.
Our tour guide, Urban, was exceptional. He went above and beyond to assist us as we carried out our work in various areas, providing invaluable support and guidance. The drivers they provided were also top-notch, making our travels comfortable and stress-free.
The accommodations were fantastic, with great hotels that offered delicious food. Trots and Safari's truly took care of every detail, allowing us to focus on our mission without worrying about logistics.
If you're looking for a reliable and professional tour group, look no further than Trots and Safari's. They are dedicated to their clients and deliver an outstanding experience. I wholeheartedly recommend them for any group travel needs!
I highly recommend Trots and Safari's for their excellent communication, outstanding service, great value for money, and reliable support throughout our mission trip; the entire experience was truly enriching and well-organized!
Patrick from Plano TX!
DE
Email Markus | 50-65 years of age | Experience level: 2-5 safaris
Perfectly organized Dream Holiday with the best Price Performance ratio
Let us begin with Jimmy, our tour guide and driver. We had a private vehicle and Jimmy was not only a safe driver and guide, he umpressend us with his Knowledge - so we could learn that much about Africa and the nature. He soon became our friend.
All accomodations were beautiful, clean and with spectacular views. The Journey far exceeded our expectations. The Impression were overwhelming and the people and the staff were so friendly and helpful. We felt safe all the time. It is not possible to describe all we experienced- you have to See it on your own with Jimmy and Trots&Safaris.
Get in contact with edison he will fulfill you every Dream.
Thanks Edison and Jimmy
Markus and Julia
PR
Email Sol | 50-65 years of age | Experience level: first safari
Safe and very Friendly
The tour was very responsable and safe. It was my priority. In addition they treated us like family… LOVE THAT ✨✨✨
CO
Email Adriana | 65+ years of age | Experience level: first safari
Very reliable and helpful.
This was my first round in Uganda and I was pleasantly surprised. The service provided by our tour operator was very reliable and we got our money’s worth, and on top of all that we got to see the gorillas which made the trip fantastic!
DE
Email Elvir | 50-65 years of age | Experience level: over 5 safaris
Well organized, helpful and trustworthy
Booked a three day two nights luxury Kigali to Bwindi National Park (Uganda) tour to watch mountain Gorillas. We were a party of two.
Edison from Trots & Safaris was very helpful from the beginning, advising on visas and everything we needed to know, making sure we had all the information we needed. Payment processing was easy.
Our guide Jimmy was very pleasant and we enjoyed the three days with him. He explained many things on the way and made sure all the pick-ups and drop-offs were on time.
I can only highly recommend both Trots & Safari as well as friendly Jimmy. We would love to come back and do this again.
NL
Email Jim | 20-35 years of age | Experience level: first safari
Amazing tour with Jimmy! He knows how to get around and serves the best experience!
I just got back from a 5-day safari in Uganda and Rwanda, and it was incredible. Our guide, Urban, made the trip really special. He knew so much about the animals and the parks, and he always made sure we were having a great time.
Trekking to see the gorillas in Uganda's Bwindi National Park was amazing. It's hard to explain how it feels to be so close to these incredible animals. They're so powerful, yet so peaceful. It's something I'll never forget.
In Rwanda's Akagera National Park, we saw the Big 5 – lions, leopards, elephants, rhinos, and buffaloes. Each sighting was exciting and special in its own way. Urban was great at spotting the animals and telling us all about them.
The places we stayed were really comfortable, and everyone was super friendly and welcoming. The whole trip was just perfect.
I'd definitely recommend this safari to anyone who loves animals and adventure. It's a short trip, but it's packed with unforgettable experiences. Thanks to Urban and everyone else who made it so amazing!
SG
Email Jonas | 35-50 years of age | Experience level: 2-5 safaris
Incredible experience to see the Gorillas with Trots & Safari Uganda!
Had a great experience with Trots & Safari Uganda! Organised my trip independently by contacting the company via WhatsApp and managed to book my trip after clarifying a few options with them. I got picked up in Kigali the day before by Jimmy and arrived in Uganda within a few hours. Early the next day we drove to the Bwindi National Park and I got to do the Gorilla trek which was amazing! Big thanks to Jimmy for his outstanding guidance, knowledge sharing and great driving skills as well! Highly recommend Trots & Safari Uganda!
DE
Email Dan | 20-35 years of age | Experience level: 2-5 safaris
Amazing
Totally amazing.
I will never ever forget this beautiful experience
IT
Email Giorgio Teresi | 20-35 years of age | Experience level: first safari
Very nice experience with Jimmy
Communication with the company has been good at all times. They are responsive and nice. The service was very good, as it was the value for money compared to other tour operators. Jimmy has always been kind and on time, and gave us a wonderful tour of Ugandan's forests in the south.