Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 91
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 94 Reviews
Mohammad   –  
United States US
Visited: September 2022 Reviewed: Oct 5, 2022

Email Mohammad  |  35-50 years of age  |  Experience level: first safari

An amazing Couple Safari - thank you Ann, Wilfred and the whole Extra Miles Unique Adventures Team!!
5/5

When I first thought about taking my girlfriend to Kenya to experience an African Safari together, I didn’t know where to start. Fortunately, Google was there to help, so I found out about safaribookings.com where there host a huge number of companies offering Safari trips of a variety of itineraries, features, lengths and budget. To narrow down my search I used 3 main criteria: customer reviews, itinerary and cost. Based on these criteria, I shortlisted a handful of companies and then contacted 3 of them that seemed most appealing to me. Only one of them (Extra Miles Unique Adventures) offered a “Couple Safari” that I knew of, which intrigued me, but I wanted to remain unbiased. All three companies responded quite quickly with the information requested and price quotes. However, I was impressed by the professionalism, the attention to detail and the clarity and promptness of the communication from Extra Miles. So, I decided to settle down on them, and I am so glad that I did!

Ann, a Tour Consultant with Extra Miles, was my main point of contact. I cannot thank her enough for all the help she provided over a period of over 2.5 months! Ann was always very prompt, clear and courteous in her communications – whether via email or via WhatsApp (which is what we mostly used starting shortly before the tour and throughout the duration of the tour). She was very helpful in customizing the tour for us – from modifying the itinerary to adding lodging/hotel/airport transfer in Nairobi before and after the Safari, while being mindful of my budget and other considerations. Since the tour was advertised as a “Couple Safari”, I wanted to know what it actually meant. She told me that there was going to be some decoration/romantic arrangements in the lodge that we will stay at Maasai Mara at the beginning of the trip, and I was satisfied with that. However, to my surprise (and to my girlfriend’s surprise, of course), it was much more than that! We were very happy with all the fun and romantic ideas Ann and the team incorporated into our experience, which made our very first African Safari as pleasant and memorable as we could have ever imagined! I’m not going to get into the detail of the various things they arranged for us just to avoid spoiling the surprise of the future Safari participants

Yiwei   –  
United States US
Visited: August 2024 Reviewed: Sep 25, 2024

Email Yiwei  |  20-35 years of age  |  Experience level: 2-5 safaris

Good Service & Great Experience
5/5

I booked a 10-day tour with Extra Miles Adventures for my group in August, and overall, we had a great experience. The itinerary, which covered both Kenya and Tanzania, was well-planned and offered a good balance of adventure and relaxation.

One aspect I appreciated was the company’s flexibility. When our group encountered some unexpected issues, they were quick to adjust the itinerary and resolve the problems smoothly, which really showed their commitment to customer service. They also provided a guide who could speak basic Chinese, which was a nice touch and made communication easier for our group.

The price was slightly higher than I initially expected. But given that the trip was during the peak season, I thought it was still reasonable.

Wang Hongyu   –  
China CN
Visited: August 2024 Reviewed: Aug 25, 2024

Email Wang Hongyu  |  20-35 years of age  |  Experience level: first safari

Take me on a perfect African travel experience.
5/5

we chose Extra Miles because it was recommended by a friend who had previously used their services, and Joseph was in charge of all the arrangements, from the initial communication to the details of the trip. He was always thinking of us and made sure that the trip went smoothly and was enjoyable and safe. Our driver, Simon, had extensive driving experience and arrived on time to pick us up for our safari each day. He was very knowledgeable about the animals and helped us see all of them, including a lucky sighting of wildebeest crossing the river. I would highly recommend this company.

Su Meng   –  
China CN
Visited: May 2024 Reviewed: May 8, 2024

Email Su Meng  |  35-50 years of age  |  Experience level: 2-5 safaris

Very professional service, nice
5/5

This is my second time to East Africa, the first time was 10 years ago. This time I felt very good. In my early communication, the company's employees gave me a very good experience. Throughout the entire trip, Our guide Simon was very professional and gave us the best service. Especially on the return trip, they experienced the traffic problems on the road and allowed us to reach the airport smoothly. When we first arrived and at the end, the staff picked us up from the airport and asked us how our experience was at any time and maintained communication. Very satisfied, I will come again next time and recommend to my friends.

Limanskaya Diana   –  
Ukraine UA
Visited: February 2021 Reviewed: Mar 10, 2021

Email Limanskaya Diana  |  20-35 years of age  |  Experience level: first safari

Unforgettable trip
5/5

My husband and I visited Kenya in February and had an excellent 7-day safari tour, during which we visited 3 nature reserves. The tour operator's team met us right at the airport.

We want to especially thank our guide Fred, who was a true professional. He took care of our comfort and well-being. His experience and knowledge of wildlife helped us to see all the animals from the African Big Five on the third day of the trip. Moreover, he gave relevant information and interesting facts about animals.

We traveled on a clean and comfortable bus. Where there were always cold drinks in hot weather.

The hotels were high class, clean and tidy. The food in the hotels was both European and national cuisine. We recommend checking with the agency the list of hotels in which you will be staying on the tour.

All in all, we got an unforgettable experience and are happy with the choice of the tour and agency. Once again I want to highlight the merit of our guide Fred.

Daniel Momanyi   –  
Kenya KE
Visited: September 2020 Reviewed: Oct 30, 2020

Email Daniel Momanyi  |  35-50 years of age  |  Experience level: first safari

It was an awesome experience, you made my Amboseli trip a memorable one. Keep it up.
5/5

Your services in the tour guide were great, very professional staff, very honest, and time conscious. I highly recommend THE EXTRA MILES UNIQUE ADVENTURES to everyone in the world for a worthy tour expedition in Kenya and Africa.

Frank   –  
United States US
Visited: August 2019 Reviewed: Oct 9, 2020

Email Frank  |  35-50 years of age  |  Experience level: 2-5 safaris

An exceptional encounter with adventure!
5/5

Extra mile adventures accorded us a very memorable safari experience. The team worked like a well oiled machine and were super courteous and knowledgeable about all the destinations we went to. We were always picked on time and taken to the best spots to view wildlife and interact with and shake a leg with the Maasai warriors at their village while exploring their rich culture.
Great job guys and I highly recommended you to any thrill seekers out there wanting a unique safari. Will definitely book with you again.

Kostas   –  
Greece GR
Visited: October 2024 Reviewed: Nov 11, 2024

Email Kostas  |  20-35 years of age  |  Experience level: first safari

Expert guides, stunning wildlife, personalised service
5/5

1) A Memorable Safari with Extra Miles Unique Adventures

Our 11-day safari through Kenya and Tanzania with Extra Miles Unique Adventures was a truly unforgettable experience. The highlight of our trip was undoubtedly witnessing the Great Migration at the Mara River.

2) Excellent Pre-Trip Planning and Communication

From the outset, the communication with Joseph was exceptional. He was incredibly responsive to our requests, tailoring the itinerary perfectly to our preferences and budget. The detailed itinerary provided was a great resource throughout our journey.

3) Good Value for Money

While safaris are generally a significant investment, we felt that Extra Miles offered good value for money. However, we were slightly disappointed with the quality of the vehicle, especially considering the cost. While it served its purpose, it could have been cleaner and better maintained, particularly the reclining seats which were often malfunctioning.

4) Reliable and Supportive

Extra Miles proved to be a reliable and trustworthy company. The regular check-ins from Joseph were reassuring, and the warm welcome from owner Melissa added a personal touch.

5) Knowledgeable Guides and Diverse Wildlife

Both of our guides were knowledgeable and skilled, securing prime viewing spots for incredible wildlife sightings. However, we felt that there could have been more proactive communication regarding the daily plans and itinerary, especially in Tanzania.

6) Mixed Experiences with Accommodations

The accommodations varied, with some like Embalakai Camp exceeding expectations and others like Country Lodge Karatu falling short. Nevertheless, we were fortunate to witness a diverse range of wildlife, including the Big Five.

7) Overall Recommendation

Despite a few minor shortcomings, we would highly recommend Extra Miles Unique Adventures to friends and family. By addressing the feedback on vehicle maintenance, guide communication, and accommodation choices, they can further enhance their already impressive service.

Liu   –  
China CN
Visited: October 2024 Reviewed: Oct 28, 2024

Email Liu  |  20-35 years of age  |  Experience level: first safari

Best trip ever
5/5

The experience of this trip is beyond my imagination! At the beginning, Joseph showed his extremely strong professionalism when he docked with the travel agency staff. The recommended travel routes, vehicles and hotels are the best, and they can also give us a very low price compared with other agencies! Simon, the driver and guide, is also very professional! No matter what animals we want to see, he will promise and then take us to see them that day. We actually saw cheetahs and lions on the same afternoon! At the same time, Simon's driving skills are particularly good, and driving on dirt roads is basically not uncomfortable! This one is highly recommended!

ZHULIN   –  
China CN
Visited: October 2024 Reviewed: Oct 25, 2024

Email ZHULIN  |  20-35 years of age  |  Experience level: first safari

Very reliable travel agency!
5/5

Overall, it is a great travel agency. Seamless, well-arranged travel for 8 days and 7 nights.The customer service and tour guide were very attentive and hospitable.There was no trouble during the trip, no discrepancies with the reservation, and customer service upgraded our room for the last two nights.This trip to Africa was very enjoyable and wonderful, I met the legendary African Big Five and restored the dream of "The Lion King" as a child, thank you very much for my customer service Silas and my director George.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 91
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Extra Miles Unique Adventures, not SafariBookings
  • The tours offered by Extra Miles Unique Adventures are subject to their terms & conditions