Safari Infinity
- Located In:
- Size:
- 10-20 employees (Founded in 2011)
- Member Of:
- Tanzania Association of Tour Operators
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $500 to $1,400 per person per day (USD, excl. int'l flights)
Reviews
CA
20-35 years of age | Experience level: first safari
Trip of a Lifetime
When my friend and I started planning our Safari, the whole process seemed very daunting. We knew that finding a good trustworthy Safari company was key, however with a million companies operating out of Arusha it can be overwhelming. We had come across a recommended list of good reliable companies on trip advisor, after looking at their websites we narrowed it down to a handful and emailed them with a brief of our requirements. The email response from Safari Infinity was above and beyond what any of the other companies sent, it was clear that Lucia had listened to and understood what we were wanting out of the Safari experience. We instantly got a good feeling from them and decided to book. We went back and forth tweaking the package, our requests were always well received and it never took more than a day to receive an email response from Lucia. In the end I think our email chain was 50+ messages. I have never had such an easy and enjoyable experience working with a tour provider. This attention to detail, and level of customer service set Safari Infinity apart.
I have a hard time articulating the overall Safari experience, it was unbelievable and a trip that I will never forget. Safari Infinity and our driver, Raphiele, took such good care of us from the moment we landed in Kilimanjaro, until we left. We recognized early on that not all drivers are created equal, we were lucky to have one of the best out there. Raphiele was an encyclopaedia of knowledge and had eyes like a hawk. His ability to not just spot, but to read the movement of the animals allowed us to see some unforgettable things.
Throughout the trip we stayed in 3 lodges and one tented camp. All exceeded my expectations. We also stayed 2 nights at the Bay Leaf in Arusha and absolutely loved it. They were all well situated with friendly staff.
I'm sure there are a lot of good Safari companies out there. But for most people, this is a once in a lifetime trip and a major investment, you want the best of the best. Safari Infinity is the best of the best. We loved getting a chance to meet Lucia and Simon at both ends of our trip. We truly had an amazing time! Asante.
US
65+ years of age | Experience level: first safari
A wonderful experience
My daughters and I are just back from a safari with Safari Infinity that fulfilled all our expectations--and then some. Communications with Simon, Lucia, and Augustin were great in the planning stage, and the trip far into the Serengeti with our very knowledgeable guide Erick was a delight. We saw so many animals and learned so much about them from him. And he made us feel safe at all times! Accommodations were excellent everywhere--in Tarangire, Ngorogoro, and the central and northern Serengeti. When we returned to Arusha on our last day, it was pleasure to meet with Simon and Lucia for a "debriefing." Hearty applause to them and their team for their meticulous attention to every detail of our trip!
Safari Infinity - simply the BEST!
This trip was a year in the making.
At first, it seemed like such a daunting undertaking. I carefully studied Trip Advisor reviews for tour operators who could organize our trip to Kenya and Tanzania, eventually sending out enquiries to eight different tour operators. I methodically whittled them down. Some did not want to customize something for me. Some were trying to push their own properties on me. Some gave really inflated quotes. Some took over a week to get back to me. Some did not bother to even reply.
And then there was Safari Infinity.
From the outset, Lucia Lee-Kombe put my mind completely at ease. She responded to each email immediately, sometimes within just a few minutes, which is impressive considering the nine-hour time difference between Tanzania and my home in Canada. I lost count how many changes I made to our itinerary yet Lucia’s professionalism and patience never wavered. She offered excellent suggestions on accommodations, flights and routings and I had complete confidence that when doing so, she had my best interest at heart.
From the moment we touched ground in Africa, everything was smooth sailing. We spent six nights in Kenya and eight nights doing the Northern Circuit in Tanzania. Safari Infinity took exceptionally good care of us. Nothing was overlooked. While still somewhat new compared to some other companies out there, other tour operators should stand up and take notice. Safari Infinity is what many other tour operators can only hope to be. Customer service is exceptional. They are detail-oriented. They do what they tell you they will do. The employees are both professional and infectiously personable. With this formula, they can’t help but succeed.
My mom and I met Safari Infinity co-founders Simon (Sam) and Lucia in Arusha before we flew out to the Serengeti. What a lovely couple! It was nice to put a face to the person I had been corresponding with for over a year. I felt like I was meeting long-lost friends. Lucia even arranged to have new memory cards for my camera, after I had contacted her from Kenya in a panic that my memory card had been corrupted. She saved the day. There were also some fun surprises and gifts along the way. I won’t give them away but they sure brought a smile to our faces; the little things do matter and it was such a nice touch.
I am sure that all of the safari guides working for Safari Infinity are excellent. As with all well-run companies, Safari Infinity’s extremely high level of customer service coupled with their attention to detail would ensure that all of its safari guides are at the top of their game (no pun intended). Excellence is the only option. Even so, I have to say that the heavens shone down upon us when my mother and I were fortunate enough to have Kelly as our safari guide. There’s excellence and then there’s uber-excellence in the form of our guide, Kelly.
Kelly’s understanding of nature and wildlife and the passion with which he talks about it is wonderfully intoxicating. Kelly’s innate ability to read a situation and be able to accurately predict what an animal was about to do showed that he is a truly gifted and learned safari guide. I think that Kelly knew what the animals were about to do even before the animals themselves knew! He is the animal whisperer of the Serengeti. While other companies’ guides relied heavily on the use of their radios to ask others where game could be found, Kelly’s expertise enabled us to have exclusive viewings on so many occasions, we lost count.
All of this coupled with an inquisitive mind, a welcoming smile and a great sense of fun made Kelly the perfect safari companion for my mom and me. We had great conversations. We laughed so hard we cried. Kelly taught us patience which allowed us to get so much more out of the experience. It wasn’t just about getting photos of animals and checking them off our list; it was learning about their behaviour and understanding their “story”, so that when we finally returned home, those photos would have so much more meaning. If you have Kelly as your safari guide, you are guaranteed to have an amazing time.
Going on safari is a life-changing experience, and I am so appreciative to all the people at Safari Infinity for flawlessly executing my dream. I highly recommend using Safari Infinity as your tour operator. With them you are guaranteed a wonderful experience. Asante sana, Safari Infinity!
20-35 years of age | Experience level: 2-5 safaris
Amazing safari experience!
From the outset, safari infinity were excellent! The trip was tailored to meet our requirements (which we changed several times to explore different options) and all communication was extremely swift. The driver and guide was also fantastic - he was very knowledgable and made sure that we had the best possible experience whilst on safari. The safari itself very much exceeded out expectations - we saw an incredible amount of wildlife in the short time that we were away. I wouldn't hesitate to recommend safari infinity to anyone considering booking such a holiday.
US
20-35 years of age | Experience level: first safari
Infinitely Better than the Rest
There are so many safari companies to choose from. After thorough research, my friend and I narrowed our list to five safari companies. We contacted each company, inquiring about prices and asking general questions. Augustine, from Safari Infinity, replied immediately and provided detailed information. I greatly appreciated Augustine's friendliness, patience, and willingness to answer all my questions. Also, the price was the best in comparison to the other tour companies offering similar tours. After many emails with Augustine, an itinerary was chosen. As the day of the safari got closer I had a lot of questions. Augustine took the time to answer every single question I had, no matter how minuscule, and never made me feel as though I were being a nuisance. During my layover in Amsterdam, my friend became sick so she decided to stay for a night in the airport hotel and urged me to continue on to Tanzania. I was very nervous about going alone, but I went knowing she would join me the next day. When I landed, my safari guide, Eric, was there to greet me. He already knew about the situation with my friend and tried to make be feel better. During the drive from the airport to the lodge Eric and I chatted. He was very friendly and immediately put me at ease. Each day on the safari Eric received an update on my friend from Lucia, the owner of Safari Infinity. On the 4th day, I learned that my friend returned home. Although I was sad that my friend couldn't join me, I wasn't worried because I knew I was in good hands. Every day I saw incredible animals because of Eric. His eyesight is amazing! I couldn't believe how far his eyes could see. Every time Eric would spot an animal he would describe to me exactly where to look. If I couldn't find the animals, he would try to explain to me in a different way where to look. He never gave up on me and patiently helped me. During the safari, I would ask Eric questions that he could answer without hesitation. He would also provide me information about the area and the animals we were seeing. I learned a lot from Eric. He is also very funny and would make me laugh during our long car rides. There was a lot of driving involved on unpaved roads and steep descents, but I always felt safe. At the end of the safari, I met Lucia and Simon. I think it is amazing that they want to meet each of their clients and talk to them about their safari. They seem to truly care about their clients and want them to experience how amazing Tanzania is. Throughout my safari Lucia and Simon was in constant contact with Eric. They always asked about me and how I was doing. They even upgraded me to a luxurious lodge towards the end of my trip. I have been and will continue to recommend Safari Infinity. I hope to visit Tanzania again and if I do I will most definitely book with Safari Infinity.
CA
Email Darla | 35-50 years of age | Experience level: first safari
“Time of my life!!!” Loved every minute!!
I started planning my trip in Feb of 2014. I had no idea what I wanted and where to get it. I came here and read a lot of reviews on a lot of safari companies. I found the best reviews on Safari Infinity so I gave them a shout. From the very first reply I was impressed. It was prompt, professional and Lucia gave me all the information I needed and also asked questions to make sure I was getting what I wanted. She was not pushy, or demanding and I really liked that she didn't send multiple emails to me after to "convince" me to use them. She always replied to me within a day or two so there was never any waiting or worrying.
I was very nervous about paying that kind of money to someone in another country but after speaking with her multiple times I became more comfortable. ( I also like the fact that she was from Canada, but living there now)
It was a friend and I traveling.
We started with another Tour operator in Uganda to see the gorillas then went with Safari Infinity for the Tanzania portion of the trip. She arranged our flight from Entebbe to JRO and had a driver pick us up there. He was clean, on time, and smelt good! ( the last one in Uganda really smelt of body odor) He also spoke very good English and had a great smile.
First thing he did was offer us a drink from the cooler. That was awesome.
(I needed one after the episode at the Entebbe airport!) long story!!
He took us to the Bay leaf hotel where Lucia and Simon met us in person. She was very friendly and hospitable. I liked her immediately.
Our hotel was beautiful and the staff was great.
Our driver (Eric) picked us up the next morning and took us to our first destination, Tarangire
(after a stop at the Snake farm in Arusha)
We arrived at Tarangire and were shocked at how beautiful everything was and how clean. The Tarangire Lodge was gorgeous and the view from the deck was incredible. My first 5 minutes there I found a baby elephant walking between the tents with a broken leg and no mommy.
( I was assured afterwards vets had seen him and had been keeping a close eye. That made me very happy) I was amazed I could get so close to him and he had no fear of me. ( yes I know I should be so close.. but whatever!!)
Our first night sleeping there was a lion outside our bungalow roaring. The sound lulled me to sleep..
Our game drive was amazing. Eric is so smart and experienced and knows all of the animals, their habits and how to spot them from miles away. He has been doing this for almost 20 years. He was very fun to be with and very patient with us. From there we went to Manyara, ( that was not so great, ( not alot of big animals, but gorgeous hotel and beautiful park) Ngorongoro, then to central and north Serengeti and to Zanzibar for our final 3 days.
The tented camps were the best! Being out in the thick of it all was truly an experience to remember.
Staff everywhere was so accommodating an friendly. ( Especially great at Serengeti wilderness camp north. Claudine was amazing) Food was good everywhere we went. And the buckets showers were the best!! So hot!
Eric, our driver, was always on time. He always had the jeep kept clean and in immaculate shape and knew so much about everything. I was amazed. His driving skills were incredible. Some of the stuff he got us through was pretty hairy..(He even stopped to help with another truck who was stuck in a ditch with a truck full of clients)
When I had questions I would text Lucia and she always replied right away and was in contact with me whenever I needed her. It was very comforting.
I had a "lady" problem part way through the trip and could not find what I needed anywhere out there. Eric took it upon himself to call Lucia and they had my "supplies" flown in to me in the middle of the Serengeti! lol...Totally above and beyond!!
That was the most incredible thing anyone's ever done.
We saw two river crossings in two days at the Mara river. Countless other animals ( all the big ones) and he even spent 2 hours extra for me one day trying to find a leopard and he cubs somebody had said they saw.
I could go on for days about the trip but its just not the same. You have to go and see it for yourself.
I cannot say enough good things about this company and the staff. It was perfect and stress free right from the start. All of my fears about safety and every other issue I had read about were gone the minute I was picked up. And I was pleasantly surprised during the whole trip I think I saw only ONE mosquito!! (all that bug spray for nothing!! ) lol
The only thing I wasn't to keen on was the boxed lunches. After a couple days of that I was tired of them. Same thing basically at each place. I kept forgetting to ask for a peanut butter and jam sandwich and on our last day there when we were getting on the plane Eric gave us our "box" lunch to take with us. I said no, I'm not hungry and I dont want another lunch box. He convinced me to take it anyway saying I might get hungry later. He was right. 5 minutes into the flight I wanted to eat. I opened the box and to my surprise there it was. A peanut butter and jam sandwich!! Amazing. He is such a kind good hearted person and is always thinking of others first.
Oh, another thing.
I dont know if it was planned or accident but we ended up just the two of us, We didn't have anyone else join us and after seeing the other vehicles with people crammed in there like sardines, I was SO HAPPY about that. Being hot and sticky and trying to move and get good pics with all those bodies would have been a nightmare!!!
Lucia and Simon, thank you so much for everything and for being so amazing.
I really feel like Lucia is a great person and consider her a friend.
I will DEFINITELY be back as soon as possible.
SAFARI INFINITY IS THE BEST!!!!!!!!!!!!!!!!
35-50 years of age | Experience level: 2-5 safaris
A professional, reliable and helpful tour operator
I booked my Tanzanian safari through Safari Infinity after receiving 4 different quotes. I found Lucia, one of the owners, to be prompt and helpful with each communication. Throughout the process I was very pleased with the suggestions made and information provided. I felt that the safari itinerary overview provided detailed information about what to expect in each location.
Once in Tanzania we were thrilled to meet our guide, Kelly. He is a wonderful, expert guide who entertained us throughout our safari. We were met in Arusha by Kelly, and then later also met Lucia and Simon. This was a wonderful, personal touch that allowed us to put a face to the name.
Even while on safari Lucia was never far away; keeping in touch with Kelly to check on our progress (one day we just had to brag about all of the amazing things we had seen!), providing us with a credited mobile phone in case of emergency (which was highly valued as a family member needed to have a heart operation) and providing assistance to us even after our "safari" aspect of the trip concluded (we included Zanzibar and a fly-in visit to Selous).
We had some unforgettable moments while on safari, made even more special by sharing it with Kelly. As a guide he has been our favourite (we have also travelled in Kenya). He knows how to approach the animals to provide the best viewing and is also mindful of getting the best light to capture the best images. Kelly had a thorough knowledge of all the areas that we travelled to, resulting in us been the first ones to spot lions, leopards (male and female mated 3 times), jackal pups and cheetahs (mother and her cub playing and then Mum hunted for and caught breakfast).
For our safari we travelled to Arusha (2 nights), Tarangire (2), Ngorongoro Crater (2), Northern Serengeti (4), Zanzibar (5) and Selous (3 nights).
I would highly recommend you book with Safari Infinity and request Kelly as your guide. You will not be disappointed!
CA
35-50 years of age | Experience level: first safari
First Safari with Safari Infinity - Superb!!
It's been a week since we've returned from our Safari accompanied by Safari Infinity in Tanzania. We haven't stopped talking about the great time we had with our guide from start to finish.
What started everything was a single picture posted on Facebook of a lion sitting on a termite mound at sunset. From that point on we had regular communication with Augustine and always got quick responses every time and throughout the year, right up until we left for our trip which gave us the confidence we needed. We did a thorough review of other clients who used Safari Infinity and concluded that this WAS the company to use which did not disappoint. Everything that we planned went as expected. From the Land Rover (very comfortable), full daily sight seeing, great accommodations from start to finish. From tented camps to luxurious lodges, the amazing views to the animals grazing freely around our tent. Going to different National parks and being exposed to the diversity it offered, which didn't disappoint. We were one of the lucky ones to have been able to see and capture the big five including the Black Rhino in the Ngorongoro crater which is a rare sight. Our guide, Karashi, was very welcoming, friendly, funny and his knowledge of the area and wildlife(52 different animals in one day) was totally amazing. We were also provided with a cell phone while on safari in case we had questions or issues, which we never needed, but was another level of comfort while abroad.
In conclusion, we could not have asked for a better company to deal with. Always professional, friendly and responsive to our questions or concerns and looking to make our trip memorable.
Anyone looking to go on safari, Go with Safari Infinity and you will not be disappointed.
The safari was was perfect, giving an unforgettable experience.
From the early planning stage to the end of the safari, the Safari Infinity team were attentive and responsive to all requests and changes. They really take into account your preferences while offering suggestions. We had George as our driver/guide, he was a wonderful person to spend time with, good driver, discrete, excellent birder and great at spotting animals. We stayed in a variety of lodges and mobile camps, which were all very good in their own way. We met with Lucia and Simon in Arusha, to discuss our trip, which was very nice and showed they were genuinely interested in our feedback. We would highly recommend this company.
Email bobbie and prav solanki | 35-50 years of age | Experience level: first safari
Once in a lifetime experience
We had an unforgettable honeymoon thanks to Safari Infinity. The whole holidays was planned perfectly and gave us a variety of experiences and a true feel of Africa. Our tour guide asami was fantastic and had a wealth of knowledge and experience. We were unsure about booking with an operator in Africa instead of our home country the UK, but it was the best decision and we saved a lot of money. Safari Infinity were always just a phone call away from any changes we wanted to out itinerary and truly cared about our experience and wanted it to be as great as it was. We have already recommended them to friends and family and hope to return soon.