Safari Infinity
- Located In:
- Size:
- 10-20 employees (Founded in 2011)
- Member Of:
- Tanzania Association of Tour Operators
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $500 to $1,400 per person per day (USD, excl. int'l flights)
Reviews
US
20-35 years of age | Experience level: first safari
Infinitely Better than the Rest
There are so many safari companies to choose from. After thorough research, my friend and I narrowed our list to five safari companies. We contacted each company, inquiring about prices and asking general questions. Augustine, from Safari Infinity, replied immediately and provided detailed information. I greatly appreciated Augustine's friendliness, patience, and willingness to answer all my questions. Also, the price was the best in comparison to the other tour companies offering similar tours. After many emails with Augustine, an itinerary was chosen. As the day of the safari got closer I had a lot of questions. Augustine took the time to answer every single question I had, no matter how minuscule, and never made me feel as though I were being a nuisance. During my layover in Amsterdam, my friend became sick so she decided to stay for a night in the airport hotel and urged me to continue on to Tanzania. I was very nervous about going alone, but I went knowing she would join me the next day. When I landed, my safari guide, Eric, was there to greet me. He already knew about the situation with my friend and tried to make be feel better. During the drive from the airport to the lodge Eric and I chatted. He was very friendly and immediately put me at ease. Each day on the safari Eric received an update on my friend from Lucia, the owner of Safari Infinity. On the 4th day, I learned that my friend returned home. Although I was sad that my friend couldn't join me, I wasn't worried because I knew I was in good hands. Every day I saw incredible animals because of Eric. His eyesight is amazing! I couldn't believe how far his eyes could see. Every time Eric would spot an animal he would describe to me exactly where to look. If I couldn't find the animals, he would try to explain to me in a different way where to look. He never gave up on me and patiently helped me. During the safari, I would ask Eric questions that he could answer without hesitation. He would also provide me information about the area and the animals we were seeing. I learned a lot from Eric. He is also very funny and would make me laugh during our long car rides. There was a lot of driving involved on unpaved roads and steep descents, but I always felt safe. At the end of the safari, I met Lucia and Simon. I think it is amazing that they want to meet each of their clients and talk to them about their safari. They seem to truly care about their clients and want them to experience how amazing Tanzania is. Throughout my safari Lucia and Simon was in constant contact with Eric. They always asked about me and how I was doing. They even upgraded me to a luxurious lodge towards the end of my trip. I have been and will continue to recommend Safari Infinity. I hope to visit Tanzania again and if I do I will most definitely book with Safari Infinity.
20-35 years of age | Experience level: 2-5 safaris
Amazing safari experience!
From the outset, safari infinity were excellent! The trip was tailored to meet our requirements (which we changed several times to explore different options) and all communication was extremely swift. The driver and guide was also fantastic - he was very knowledgable and made sure that we had the best possible experience whilst on safari. The safari itself very much exceeded out expectations - we saw an incredible amount of wildlife in the short time that we were away. I wouldn't hesitate to recommend safari infinity to anyone considering booking such a holiday.
Safari Infinity - simply the BEST!
This trip was a year in the making.
At first, it seemed like such a daunting undertaking. I carefully studied Trip Advisor reviews for tour operators who could organize our trip to Kenya and Tanzania, eventually sending out enquiries to eight different tour operators. I methodically whittled them down. Some did not want to customize something for me. Some were trying to push their own properties on me. Some gave really inflated quotes. Some took over a week to get back to me. Some did not bother to even reply.
And then there was Safari Infinity.
From the outset, Lucia Lee-Kombe put my mind completely at ease. She responded to each email immediately, sometimes within just a few minutes, which is impressive considering the nine-hour time difference between Tanzania and my home in Canada. I lost count how many changes I made to our itinerary yet Lucia’s professionalism and patience never wavered. She offered excellent suggestions on accommodations, flights and routings and I had complete confidence that when doing so, she had my best interest at heart.
From the moment we touched ground in Africa, everything was smooth sailing. We spent six nights in Kenya and eight nights doing the Northern Circuit in Tanzania. Safari Infinity took exceptionally good care of us. Nothing was overlooked. While still somewhat new compared to some other companies out there, other tour operators should stand up and take notice. Safari Infinity is what many other tour operators can only hope to be. Customer service is exceptional. They are detail-oriented. They do what they tell you they will do. The employees are both professional and infectiously personable. With this formula, they can’t help but succeed.
My mom and I met Safari Infinity co-founders Simon (Sam) and Lucia in Arusha before we flew out to the Serengeti. What a lovely couple! It was nice to put a face to the person I had been corresponding with for over a year. I felt like I was meeting long-lost friends. Lucia even arranged to have new memory cards for my camera, after I had contacted her from Kenya in a panic that my memory card had been corrupted. She saved the day. There were also some fun surprises and gifts along the way. I won’t give them away but they sure brought a smile to our faces; the little things do matter and it was such a nice touch.
I am sure that all of the safari guides working for Safari Infinity are excellent. As with all well-run companies, Safari Infinity’s extremely high level of customer service coupled with their attention to detail would ensure that all of its safari guides are at the top of their game (no pun intended). Excellence is the only option. Even so, I have to say that the heavens shone down upon us when my mother and I were fortunate enough to have Kelly as our safari guide. There’s excellence and then there’s uber-excellence in the form of our guide, Kelly.
Kelly’s understanding of nature and wildlife and the passion with which he talks about it is wonderfully intoxicating. Kelly’s innate ability to read a situation and be able to accurately predict what an animal was about to do showed that he is a truly gifted and learned safari guide. I think that Kelly knew what the animals were about to do even before the animals themselves knew! He is the animal whisperer of the Serengeti. While other companies’ guides relied heavily on the use of their radios to ask others where game could be found, Kelly’s expertise enabled us to have exclusive viewings on so many occasions, we lost count.
All of this coupled with an inquisitive mind, a welcoming smile and a great sense of fun made Kelly the perfect safari companion for my mom and me. We had great conversations. We laughed so hard we cried. Kelly taught us patience which allowed us to get so much more out of the experience. It wasn’t just about getting photos of animals and checking them off our list; it was learning about their behaviour and understanding their “story”, so that when we finally returned home, those photos would have so much more meaning. If you have Kelly as your safari guide, you are guaranteed to have an amazing time.
Going on safari is a life-changing experience, and I am so appreciative to all the people at Safari Infinity for flawlessly executing my dream. I highly recommend using Safari Infinity as your tour operator. With them you are guaranteed a wonderful experience. Asante sana, Safari Infinity!
US
65+ years of age | Experience level: first safari
A wonderful experience
My daughters and I are just back from a safari with Safari Infinity that fulfilled all our expectations--and then some. Communications with Simon, Lucia, and Augustin were great in the planning stage, and the trip far into the Serengeti with our very knowledgeable guide Erick was a delight. We saw so many animals and learned so much about them from him. And he made us feel safe at all times! Accommodations were excellent everywhere--in Tarangire, Ngorogoro, and the central and northern Serengeti. When we returned to Arusha on our last day, it was pleasure to meet with Simon and Lucia for a "debriefing." Hearty applause to them and their team for their meticulous attention to every detail of our trip!
CA
20-35 years of age | Experience level: first safari
Trip of a Lifetime
When my friend and I started planning our Safari, the whole process seemed very daunting. We knew that finding a good trustworthy Safari company was key, however with a million companies operating out of Arusha it can be overwhelming. We had come across a recommended list of good reliable companies on trip advisor, after looking at their websites we narrowed it down to a handful and emailed them with a brief of our requirements. The email response from Safari Infinity was above and beyond what any of the other companies sent, it was clear that Lucia had listened to and understood what we were wanting out of the Safari experience. We instantly got a good feeling from them and decided to book. We went back and forth tweaking the package, our requests were always well received and it never took more than a day to receive an email response from Lucia. In the end I think our email chain was 50+ messages. I have never had such an easy and enjoyable experience working with a tour provider. This attention to detail, and level of customer service set Safari Infinity apart.
I have a hard time articulating the overall Safari experience, it was unbelievable and a trip that I will never forget. Safari Infinity and our driver, Raphiele, took such good care of us from the moment we landed in Kilimanjaro, until we left. We recognized early on that not all drivers are created equal, we were lucky to have one of the best out there. Raphiele was an encyclopaedia of knowledge and had eyes like a hawk. His ability to not just spot, but to read the movement of the animals allowed us to see some unforgettable things.
Throughout the trip we stayed in 3 lodges and one tented camp. All exceeded my expectations. We also stayed 2 nights at the Bay Leaf in Arusha and absolutely loved it. They were all well situated with friendly staff.
I'm sure there are a lot of good Safari companies out there. But for most people, this is a once in a lifetime trip and a major investment, you want the best of the best. Safari Infinity is the best of the best. We loved getting a chance to meet Lucia and Simon at both ends of our trip. We truly had an amazing time! Asante.
US
Email Shirley W. | 50-65 years of age | Experience level: over 5 safaris
Safari Infinity - The absolute best!!!
My friends and I recently returned home after a fantastic two week visit to Tanzania & Zanzibar. We selected Safari Infinity as our tour operator and couldn’t have been happier with our choice. If what you are looking for in a tour operator is one who is as enthusiastic as you are during the planning stages, is super responsive to every question asked (no matter how trivial), and has the local knowledge and experience to assist you in putting together an extraordinary and memorable experience, then I would highly recommend Safari Infinity!
I worked directly with Lucia Lee-Kombe, co-owner of Safari Infinity. I can’t say enough about how responsive Lucia was to each and every one of our emails during the pre-planning phase. Honestly, I don’t think she ever sleeps! Based on what I was looking for in terms of an itinerary, we came up with a route and accommodations (combination of tent camps and lodges) that worked perfectly for us.
It is not often that you can finish a trip like this and not have a single glitch. Everything was exactly as promised by Safari Infinity. The vehicle they provided us was in great shape, clean and had a lot of room for the four of us to spread out. They even provided us with a cell phone with numbers programmed so that we contact them at any time (though we never had any use for it, it was nice to know it was there).
Our Safari Infinity guide was amazing! It was immediately evident that this was not just a job, but a way of life for him. His passion and enthusiasm for the African Bush was contagious.
After months of planning, not to mention the expense, you can’t help but be a little bit nervous hoping you made the right choice of tour operator, itinerary, flights, etc. What a great feeling it is to look back and find everything happened exactly as planned. There is no doubt that Safari Infinity will be my #1 choice for all future travel to Tanzania!
CA
20-35 years of age | Experience level: first safari
Trip of a lifetime!
My wife and I returned from a 10-day safari with Safari Infinity. We picked Safari Infinity as Lucia was always very prompt with her replies, and always answered our questions. Planning a safari is not an easy task, but Lucia was patient with answering our questions and gave us helpful suggestions until we came up with an itinerary that we were happy with.
With the trip planning out of the way, we could only anxiously wait until the safari started! Our expectations for this "trip of a lifetime" was very high and we were unsure if the trip would meet our expectations. I'm very happy to report that it indeed was a trip of a lifetime! While I'm sure all of the tour guides with Safari Infinity are fantastic, we got their superstar guide, Kelly. From the very beginning, we felt at ease with Kelly, with his easy-going demeanor. It also didn't hurt that he has the eyes of an eagle! He would be able to spot animals from miles away and oftentimes, he would spot animals before other all the other guides. After giving us a few minutes of VIP private viewing, he would kindly radio the other guides to the location. Thanks to Kelly, we were able to get within a few feet of several animals that you normally only get to see from a very far distance (e.g. rhino, leopard, and cheetah). We were fortunate enough to also catch a pack of Hyenas performing a kill on zebras, and on the last day we found a cheetah cub and it's mom feeding! Kelly even gave me photography tips so I could get better photos with my new camera :) We also enjoyed having lively conversations with him, and apart from learning about the animals, we also learned so much about Tanzania culture. We really felt we were on a trip with a friend, not just a tour guide. At one point, my wife accidentally left our hats at one of the lodges. While we were flying back to Arusha, poor Kelly had to drive by the lodge to pick up our hats and drive back to Arusha to deliver to us before our flight back home. Talk about service!
All the accommodations we stayed at were great. The one we were most concerned about (Kati Kati tented camp) turned out to be our favourite. The staff were attentive, the food was great, location was quiet, and even my wife thought the "bucket shower experience" was kinda fun. Living in a tented camp in the Serengeti, and hearing the animals right outside your tent is an experience I will never forget (especially the Hyena who serenaded us with her howling!)
At the end of the trip, it was very nice touch that both Lucia and Simon came to visit us before we departed. Not often you find a company where the owners will actually meet you to get your feedback. Definitely a nice touch, and shows much how much they care about your experience! I would highly recommend Safari Infinity to all my friends/family and we look forward to returning to Tanzania for another safari with them in the future! Thank you again Safari Infinity team!
US
Email T Lee | 20-35 years of age | Experience level: first safari
Perfect! Trip of a Lifetime!
After researching tons of safari operators, I stumbled upon Safari Infinity. Lucky me because they set me up for a once in a lifetime experience. I coordinated with Lucia to plan the trip and she was great at communicating, answering every question I had very quickly and in detail. This was very helpful for me as my parents, who had not traveled abroad much, were coming with me and I wanted to make sure they knew exactly what to expect.
My good experience in planning with Safari Infinity continued upon arrival. They picked us up at the airport in the middle of the night and drove us to our first lodge. Any concerns I may have had prior to arrival were gone as soon as we were picked up. Osbert, who picked us up at the airport, was very welcoming and engaging. He helped to put my parents and I at ease about our trip.
Once we began our safari everything that Lucia had mentioned came to life. My parents and I felt very prepared for what to expect. Our safari guide, Robert, was amazing. He answered any question we had and was very flexible with us. He made our experience unique and we never once felt hurried to go through things quickly. While I noticed other tour operators shuttling people around based on a tight schedule, Robert adjusted to what we wanted to see and experience during our trip. I never once felt part of a tour, but more part of a drive with a friend who wanted to show me his backyard.
At the end of our trip, Lucia and Simon met with us at our hotel in Arusha for feedback. They sought our honest opinion and genuinely wanted ways to improve their operations. I thought this was a great touch and showed dedication to their customers.
My parents and I sought a genuine safari experience, one where we didn't feel part of a tourist herd and with a guide who could help us see/learn as much as possible during our time. We got exactly what we wanted with Safari Infinity. They are a company focused on providing a customized safari experience. The personalized details during the the whole process, either Lucia's emails, Osbert's engaging attitude, or Robert's love and enthusiasm for his job made this a once in a lifetime experience. I can't speak highly enough of the trip and my interactions with them. I think they have a great future!
HK
Experience level: 2-5 safaris
Recommended!!
Our group of 4 just got back from an amazing safari in the Serengeti and the Ngorongoro Crater, followed up with some R&R in Zanzibar. It was an amazing vacation - the combination of experiencing the stunning nature of Tanzania, with the attention to detail placed in the planning our holiday by Safari Infinity, made for an unforgettable time!
They are very responsive and helpful on email, and were able to accomodate all of our very particular requests. The accomodations suggested are all top-notch, as they do evaluate the tented camps / lodges themselves. Our safari guide Raphiele was great. He knows a ton about the wildlife, as well as the culture, and overall is just a hilarious person. He's also very good with a camera - you can trust him to take beautiful shots!
I would undoubtedly recommend Safari Infinity to anyone looking to go on safari in Africa, and have to thank Lucia for providing a great itinerary and making all the arrangements.
CA
Email Nick | 20-35 years of age | Experience level: first safari
Safari and Zanzibar Trip Exceeded Expectations
My girlfriend and I just returned from a 3 day safari (Tarangire & Ngorongoro Crater) and a 7 night trip to Zanzibar, all booked with Safari Infinity. Overall, Lucia, Simon and the team exceeded our expectations. There is a reason these guys have such good ratings.
Things we specifically liked were:
- Extremely speedy and helpful e-mail contact (from the first day to the very end)
- High attention to detail
- Talented, knowledge and personable safari guide (Adamson)
- Follow-up throughout the trip (by phone or in person) to ensure everything is running smoothly
- Excellent logistical planning. Transfers and transportation all worked perfectly
- Tailored our safari to what we were looking to see
- Great local knowledge of the areas in Tanzania that helped tailor specific activities
- Nice safari vehicles (we had a private vehicle which was nice)
- Tried to go above and beyond by upgrading our rooms or even arranging special bottles of wine/champagne
- Friendly, laid-back but highly competent staff
I would not hesitate to recommend Safari Infinity to anyone looking to book a safari or other travel.