Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
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Email Mehmet Koruturk | 35-50 years of age | Experience level: 2-5 safaris
Great Trip
Brian was a great host, he was waiting for us in the airport when we landed.
Everything was organised perfectly and we had the trip of a lifetime.
Brian was accomodating and helped us add various activities and customize the trip while in Victoria Falls.
I would definitely recommend Customise Agency and will be back.
Thank you Brian
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Mehmet for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
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Email Uday Baral | 50-65 years of age | Experience level: 2-5 safaris
Brian Chimwai was excellent, friendly, attentive and responsive.
I was happy with this operator. They were very responsive and approachable compared to other operators we tried. We found them to be reliable and our guide Brian Chimwai was super!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Uday for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
FI
Email Niklas | 20-35 years of age | Experience level: over 5 safaris
Nice and flexible tour
It was really easy to communicate with Brian. He was really helpful and flexible. Also game drives were nice and our safari guide/driver made his best to help us to spot many animals.
Vegetarian food wasn’t that good. Just some mayo sandwiches. Maybe for the next vegetarian customers they could offer more options.
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you, Niklas for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
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Email Sterling | 50-65 years of age | Experience level: first safari
Brian handle everything as a professional but with a personal touch!
It's nice when you people do what they say they are going to do, in today's world. The people at Customise Travel took excellent care of us the entire time we were there like family. They provide the services the offered and more. We got transferred to and from the airport. The guided tour of the falls by our guide Gary was interesting, others around us were attempting to hire him for the own private tour. We were able to completely relax at our lodge, The Nkosi! Ah yes these people wil always be with me in my heart, they helped us celebrate wife birthday. The food and drinks were some of the best I had in my travels. The river dinner cruise, the helicopter ride plus the Chobe National parrk guided tour along with the Hwange national park made memories that will last a life time. The personal touch of Brian showing up for the birthday celebration with his daughter Precious was the cherry on top. Even had the wife there to see us off at the VFA airport. Africa is all that we dreamed and more thanks to Customise Tours. Will see you again!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you, Sterling for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
Email Athol Gibson | 65+ years of age | Experience level: 2-5 safaris
The most honest caring punctual operator Brian made our trip!!!
Please understand we are in no way connected with Brian We are Australians living in Australia!
We never knew Customised until we arrived into Zim - Brian was at the airport waiting!
We are available for any referrals you may require inreference to Brian - he was marvellous you will not be disappointed!!!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Athol for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
FR
Email Maaike and Inge | 35-50 years of age | Experience level: 2-5 safaris
very competent organisator d'activities. organisation de A a Z.
At time at meeting point, at time at activity (horsesafari 1 day). 100% like was arranged. Really nice and professional person.
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you, Maaike for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
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Email Jonathan Wampler | 20-35 years of age | Experience level: 2-5 safaris
Customise Travel & Tours was amazing and perfectly tailored our trip to Zimbabwe.
I cannot recommend Customise Travel & Tours enough. We were scheduled to have a 3 day trip to Victoria Falls and unfortunately our flight was canceled. We were able to arrive a day late, and Brian with Customise Travel & Tours ensured that we were still able to complete our entire itinerary. He truly went above and beyond. We were thrilled with our trip.
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Jonathan for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
SH
Email Sarah Mattinson | 35-50 years of age | Experience level: first safari
Perfect relaxing solo getaway
From start to finish this tour was exactly what I was looking for! A tour of Zimbabwe that have a taste of everything Africa has to offer with down time and a little bit of luxury (4 days 3 night)
Brian was on time to collect me from the airport with a smile and a bottle of water, he transferred me to My accommodation and ensured check in was smooth (Pioneer Lodge). I had enough time for a shower before going on the evening cruise
The cruise on the Zambezi with Pure Africa was so tranquil and relaxing, I was looked after so well by all the staff. The 4 course meal was amazing, I could not fault it at all.
Day 2 : Brian collected me with Gary, who was my guide for a walk around Victoria falls. Gary was very knowledgeable and talked about all aspects from the Kuzu national park, the animals, the falls and the plant life we saw on the Victoria falls walk. The falls are magical as the mist clears to reveal the falls and then covers them again ! We were soaking , but it was worth it to be so close to the falls
I talked and walked so much I missed the helicopter slot booked for that morning! But that wasn’t a problem as Brian had re-arranged it so I could enjoy the falls to the maximum. The helicopter ride provided a different view to the falls and it was spectacular. As we returned to the helipad we saw elephants, giraffes and impala below in the trees.
That evening Brian drove me to ‘The Boma’ which is a chance to try local foods. There was no as much game food as I would like to have tried, but the food was well cooked and tasty. The dancing and drumming was magnificent- and to be able to participate with your own drum added to the experience. I was feeling tired, and messaged Brian, who came earlier than agreed to collect me.
My final day Brian drove me to the Botswana boarder, where he introduced me to ‘LT’ (probably spelt wrong!) from Waterburg safari. The jeep was comfortable , but you do need to take extra coats for the morning drive to Chobe ! It was cool! Coffee drinks and water were provided a three points by LT during the day. My only comment is that personally I would have liked more commentary on the animals as we saw them. But the morning drive was nevertheless really enjoyable. We saw giraffe, lions, impala, buffalo, antelopes, kudu, elephants, vultures, hippopotamus and crocodiles. For lunch we transferred to a hotel, which provided a hot buffet - the food was faultless ! Then we transferred onto a boat to cruise the river searching for animals. We were so lucky because the herd of elephants decided they wanted to cross the river in-front of us! We got up close and personal with crocodiles, hippopotamuses, warthogs, impala, kudu and some of the bird. LT drove us back to the boarder, where Brian was waiting to take me back To the hotel.
The next day Brian arrived on time to transfer me back To the airport with his lovely wife and daughter.
This has been my first solo trip, I have felt safe and secure the whole time. Brian made sure I knew what time I needed to be in reception and he personally made sure other tour companies collected me on time when using other tour providers. Before I booked Brian was very communicative by email, answering questions, and once I arrived I had Brian’s WhatsApp number so I could communicate with him while in Zimbabwe.
I can not recommend customise travel and tours highly enough. If you want a stress free, relaxing African experience this is the company you should book through.
Reply from Customise Travel and Tours
Posted on Jul 27, 2023Thank you Sarah for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
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Email Susanne Gren | 50-65 years of age | Experience level: first safari
Everything worked out as the plan
Happy and pleased with the tour.
I can really recommend, we get a jeeptour and a boattour and saw a lot of animals.
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Susanne for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
CH
Email Franco | 20-35 years of age | Experience level: 2-5 safaris
Beautiful country and region with good travel agency
We spent a week in zimbabwe in the Victoria Falls region, with day trips to Botswana & Zambia.
The whole trip was wonderful and thanks to good planning we were able to see a lot in a short time.
Our ideas were taken into account and integrated into the travel planning.
The recommended accommodation at Pioneers Victoria Falls was excellent with new facilities, beautiful surroundings and great food.
We can highly recommend the travel agency, and the price-performance ratio is definitely right.
Many thanks to Brian and Customize Travel & Tours for the unforgettable trip.
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Franco for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future