Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
MY
Email Gwyneth | 20-35 years of age | Experience level: over 5 safaris
Recommended
Brian was on time and it was easy to communicate with him. He was nice, humble and patient. Brian picked us up from our hotel in Victoria Falls and dropped us at the border of Botswana. Do note that it is not him who drives you to the activities in Botswana - it would be a different operator in Botswana.
While there were some delays on the Botswana side, we did end up having a nice day for a short game drive in the late morning (2 hours) and a boat safari/cruise in the afternoon.
Reply from Customise Travel and Tours
Posted on Sep 13, 2024We're grateful for your review Gwyneth! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand. About delays, please note that we will see to it that we are seamless on the Botswana side however there are some challenges that we cannot avoid like the recent implementation of health procedures on the Botswana side about foot and mouth plus monkey pox.
SG
Email James Mui | 20-35 years of age | Experience level: 2-5 safaris
Reliable tour provider
Easy communications via WhatsApp, pick-up timing and location all confirmed prior to actual tour date.
Was picked up on time, and tour itself was enjoyable. Chobe National Park was a different experience to Kruger, even though we did not see the Big 5, but what was impressive was the large herds of animals grazing along the river, and many hippos, crocodiles, birds. The river cruise was exceptional.
Reply from Customise Travel and Tours
Posted on Sep 15, 2024We're grateful for your review James! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
CA
Email Andrew W | 50-65 years of age | Experience level: first safari
Responsive and honest.
Brian and his team were most helpful in both planning and executing my short visit to Victoria Falls. I missed my flight connection on the first day and Brian was able to rearrange the planned schedule at the last minute. He was empathetic and understood these things happen and he happily took on contacting my hotel to ensure they didn't cancel my reservation due to a no show. We were able to stay connected in WhatsApp which was very helpful as I had no SIM connection on arrival in Ethiopia
Reply from Customise Travel and Tours
Posted on Sep 24, 2024We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review is a great motivation for our team to continue providing excellent service. We hope to see you back in another time. Thank you.
Email Angie Gibson | 50-65 years of age | Experience level: 2-5 safaris
Professional, pleasant and persistent never let's you down.Brian
Brian always communicated in a professional and timely manner. He made sure all our activities were on time with the right amount of information when we needed it. Our tour was exactly what we requested plus more due to Brian's input. Highly recommend Brian he will enhance whatever tour you want to put together or leave it to him and it will be done!
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Angie for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future
US
Email Melanie Caduhada | 20-35 years of age | Experience level: first safari
Customise Tours is the Absolute Best!
I booked a 4-day Victoria Falls and Chobe Tour with Brian. This was my first visit to Africa and I was traveling alone. Brian put together an amazing itinerary for the time that I had to visit Victoria Falls and Chobe. He showed up promptly at the airport upon my arrival, and made sure I felt safe and comfortable throughout my visit. Brian is so hardworking, organized and kind, and I sincerely enjoyed his company during my visit. It felt like I was seeing Zimbabwe and Victoria Falls alongside a friend I had known for years.
Victoria Falls was a truly magical and majestic site of nature to see. My entire visit to Africa entailed South Africa and Namibia, but the experience in Zimbabwe and Victoria Falls was a definite highlight. The animals such as elephants and giraffes were abundant even outside of game drives. Highly recommend visiting Zimbabwe and Victoria Falls with Customise Tours - you will have a lovely and memorable experience with one of the best guides in the area!
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Melanie for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future
DE
Email Joe Vogel | 65+ years of age | Experience level: over 5 safaris
Brian (Customise T.&T.) did an excellent job. Highly competent, fulfilled all our wishes to 100 % !
A very friendly, warm, accommodating guide with a great background of knowledge and outstanding expertise. He was able to fulfill all of our wishes, including our special requests, to our complete satisfaction at any time. I will recommend him and his company at any time. If I plan to visit Zimbabwe once more, I will contact him again. Every Dollar, every Cent we paid was worth it.
Reply from Customise Travel and Tours
Posted on Jul 24, 2023Thank you Joe for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future
SH
Email Sarah Mattinson | 35-50 years of age | Experience level: first safari
Perfect relaxing solo getaway
From start to finish this tour was exactly what I was looking for! A tour of Zimbabwe that have a taste of everything Africa has to offer with down time and a little bit of luxury (4 days 3 night)
Brian was on time to collect me from the airport with a smile and a bottle of water, he transferred me to My accommodation and ensured check in was smooth (Pioneer Lodge). I had enough time for a shower before going on the evening cruise
The cruise on the Zambezi with Pure Africa was so tranquil and relaxing, I was looked after so well by all the staff. The 4 course meal was amazing, I could not fault it at all.
Day 2 : Brian collected me with Gary, who was my guide for a walk around Victoria falls. Gary was very knowledgeable and talked about all aspects from the Kuzu national park, the animals, the falls and the plant life we saw on the Victoria falls walk. The falls are magical as the mist clears to reveal the falls and then covers them again ! We were soaking , but it was worth it to be so close to the falls
I talked and walked so much I missed the helicopter slot booked for that morning! But that wasn’t a problem as Brian had re-arranged it so I could enjoy the falls to the maximum. The helicopter ride provided a different view to the falls and it was spectacular. As we returned to the helipad we saw elephants, giraffes and impala below in the trees.
That evening Brian drove me to ‘The Boma’ which is a chance to try local foods. There was no as much game food as I would like to have tried, but the food was well cooked and tasty. The dancing and drumming was magnificent- and to be able to participate with your own drum added to the experience. I was feeling tired, and messaged Brian, who came earlier than agreed to collect me.
My final day Brian drove me to the Botswana boarder, where he introduced me to ‘LT’ (probably spelt wrong!) from Waterburg safari. The jeep was comfortable , but you do need to take extra coats for the morning drive to Chobe ! It was cool! Coffee drinks and water were provided a three points by LT during the day. My only comment is that personally I would have liked more commentary on the animals as we saw them. But the morning drive was nevertheless really enjoyable. We saw giraffe, lions, impala, buffalo, antelopes, kudu, elephants, vultures, hippopotamus and crocodiles. For lunch we transferred to a hotel, which provided a hot buffet - the food was faultless ! Then we transferred onto a boat to cruise the river searching for animals. We were so lucky because the herd of elephants decided they wanted to cross the river in-front of us! We got up close and personal with crocodiles, hippopotamuses, warthogs, impala, kudu and some of the bird. LT drove us back to the boarder, where Brian was waiting to take me back To the hotel.
The next day Brian arrived on time to transfer me back To the airport with his lovely wife and daughter.
This has been my first solo trip, I have felt safe and secure the whole time. Brian made sure I knew what time I needed to be in reception and he personally made sure other tour companies collected me on time when using other tour providers. Before I booked Brian was very communicative by email, answering questions, and once I arrived I had Brian’s WhatsApp number so I could communicate with him while in Zimbabwe.
I can not recommend customise travel and tours highly enough. If you want a stress free, relaxing African experience this is the company you should book through.
Reply from Customise Travel and Tours
Posted on Jul 27, 2023Thank you Sarah for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
FR
Email Maaike and Inge | 35-50 years of age | Experience level: 2-5 safaris
very competent organisator d'activities. organisation de A a Z.
At time at meeting point, at time at activity (horsesafari 1 day). 100% like was arranged. Really nice and professional person.
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you, Maaike for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
US
Email Sterling | 50-65 years of age | Experience level: first safari
Brian handle everything as a professional but with a personal touch!
It's nice when you people do what they say they are going to do, in today's world. The people at Customise Travel took excellent care of us the entire time we were there like family. They provide the services the offered and more. We got transferred to and from the airport. The guided tour of the falls by our guide Gary was interesting, others around us were attempting to hire him for the own private tour. We were able to completely relax at our lodge, The Nkosi! Ah yes these people wil always be with me in my heart, they helped us celebrate wife birthday. The food and drinks were some of the best I had in my travels. The river dinner cruise, the helicopter ride plus the Chobe National parrk guided tour along with the Hwange national park made memories that will last a life time. The personal touch of Brian showing up for the birthday celebration with his daughter Precious was the cherry on top. Even had the wife there to see us off at the VFA airport. Africa is all that we dreamed and more thanks to Customise Tours. Will see you again!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you, Sterling for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
US
Email Uday Baral | 50-65 years of age | Experience level: 2-5 safaris
Brian Chimwai was excellent, friendly, attentive and responsive.
I was happy with this operator. They were very responsive and approachable compared to other operators we tried. We found them to be reliable and our guide Brian Chimwai was super!
Reply from Customise Travel and Tours
Posted on May 5, 2024Thank you Uday for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.