Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
IN
Email Azmi Habeeb | 35-50 years of age | Experience level: first safari
Excellent service and value for money!!
Brian and his family offered us their warm hospitality and great service. We loved all the activities they had planned for us especially White water rafting and helicopter tour of the Victoria falls. His itinerary was flexible enough to cater to our interests. We found the whole package cost effective as well. He used to come by himself to drop us off at many of our activities and made sure we were comfortable throughout the journey. Definitely recommend customise travel and tours for a memorable experience at Victoria Falls.
Reply from Customise Travel and Tours
Posted on May 27, 2024Thank you Azmi for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.
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Email Rob Chastain | 20-35 years of age | Experience level: first safari
Perfectly planned trip!
Brian was the best when it comes to curating an itinerary that involved Victoria Falls and Chobe. The trip went seamlessly with our days filled with tons of activities and things to see. Highly recommend booking your trip with Customise Travel & Tours!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024Thank you so much for your kind words Rob! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!
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Email Kaci L | 20-35 years of age | Experience level: 2-5 safaris
An excellent and well-rounded schedule, tailored to our tastes! Great communication!
Our group had a fabulous time during our 4 days in Zimbabwe - all thanks to Brian and his team that planned an excellent itinerary catered to our tastes. We would highly recommend the Victoria Falls tour and helicopter ride, and the day trip to Botswana to visit Chobe National Park. The Boma Dinner was also a highlight! Brian was with us each step of the way - taking us to and from each activity - and even allowing us to make some unscheduled stops to pick up various souvenirs and toiletries. The hotel he booked for us was beautiful and had such interesting history - incredible value for the money we were paying - and the guides Brian works with are incredibly knowledgeable. It is clear that Brian puts a ton of work into selecting the best itinerary and guides for each individual group.
I can't say enough about how prompt and clear his communication was through the booking process and during our stay, as well. He was incredibly attentive and we will certainly be working with him again when we return to Zimbabwe one day!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024Thank you so much for your kind words Kaci! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!
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Email Brett | 20-35 years of age | Experience level: 2-5 safaris
Incredibly organized and custom itinerary - great communication both before and during our visit!
Brian was a great communicator prior to our trip and made sure we knew what to expect once we arrived in Zimbabwe. The itinerary he planned and accommodations he reserved for us were excellent, and he was with us each step of the way to make sure the trip went smoothly. He tailored the itinerary to our preferences, and the activities were well-timed, varied enough that we got to experience many things in the area, and were a great value for the money paid. The guides he connected us with were incredibly knowledgeable, and it was clear that Brian and the team at Customise Travel only select the best for their guests!
We will certainly be contacting Brian again when we return to Zimbabwe and would recommend him and his team to anyone visiting the area!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024We're grateful for your review Brett! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
CH
Email Rohit | 20-35 years of age | Experience level: 2-5 safaris
Brilliant tour operator
Simply amazing tour company run by the founder Brian. Everything was arranged perfectly and all tours we booked through him were fantastic and so well coordinated. No waiting time, even as we had to cross the border into Botswana and back to Zimbabwe and therefore switch drivers. Not a single thing could have been better. Thanks so much again, Brian!
Reply from Customise Travel and Tours
Posted on Jul 28, 2024We're grateful for your review Rohit! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
Fluent Travel!
We did an one day private trip safari. We loved every minute of it. Every one of our guides was welcoming, accommodating, reliable, and knowledgeable. Their customer service was excellent, and they planned the tour very well. Couldn’t recommend this company more and we will definitely book with them again if we do another safari! Trip of a lifetime.
Reply from Customise Travel and Tours
Posted on Aug 18, 2024We're grateful for your review Ye Lu! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
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Email David | 50-65 years of age | Experience level: first safari
Excellent custom tour
Brian was great to work with. He developed a custom five day for our family of four including airport pick-up, Zambezi river cruise, Chobe safari and river cruise, Victoria Falls walking tour and helicopter ride, rhino walking tour and four nights half board at the Victoria Falls Safari Lodge. Excellent local guides for all activities and Brian was very responsive to all questions. Highly recommend.
Reply from Customise Travel and Tours
Posted on Aug 18, 2024We're grateful for your review David! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
Email Garry Gibson | 65+ years of age | Experience level: first safari
Customise Travel & Tours were very efficient, friendly and professional. Lovely people to deal with.
Very helpful, knowledgeable, reliable and professional team. Set up a very full and engaging travel schedule for our short stay in Victoria Falls. Very friendly people as well. Excellent value for money Top class service.
Reply from Customise Travel and Tours
Posted on Sep 3, 2024We're grateful for your review Garry! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
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Email Marcy | 50-65 years of age | Experience level: first safari
Brian crafted the perfect trip for us!
We visited Victoria Falls in Zimbabwe for 3 days. Communication was very good throughout the planning/pre-trip time, and during the trip, as well. Brian kept in touch with us through WhatsApp while we were in Victoria Falls.
We enjoyed the lodge where we stayed very much, and all the activities were well chosen. The food was very good at the lodge, and on the Zambezi river cruise. Brian arranged for us to be picked up in Zambia, when we were unable to get a flight scheduled into Zimbabwe on the morning we wanted. Transitions were seamless. Brian met our driver at the border, and drove us to our lodge in Vic Falls. He arranged for a driver to take us to the river cruise, but he came to the lodge to see us off, and set the pickup time for the next morning. We were very pleased with our tour guide at the falls, and our helicopter tour. We found a restaurant that we wanted to try for lunch, and Brian arranged for the helicopter shuttle to drop us there after our flight. He picked us up later.
We definitely got our money's worth on this tour. It was very well organized, and we were so well taken care of. It is a leap of faith to send money overseas to an unknown company, but Brian's great communication made it easier. Everything was seamless from the moment we arrived at the airport, till Brian dropped us off for our flight home! Highly recommend!
Reply from Customise Travel and Tours
Posted on Sep 3, 2024We're grateful for your review Marcy! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
MY
Email Tony Lim | 50-65 years of age | Experience level: first safari
Marvelous Holiday with Brian
Fantastic holiday arranged by Brian the minute he picks us up from the airport.
Had a very nice river cruise dinner with the view of the sunset and we manage to see some Rhinos and Crocs in the rivers.
Have a very good guide, Gary to take us for the Victoria Falls trail with very good detailed explanation....
Have a good time doing the Safari Drive but too bad we did not see any lion and baffalo....
We even get to take the helicopter to view the victoria falls from the sky.
Overall have a good time with all the arrangement done by Brian. He make sure we are always safe till the time he send us back to the airport.
Looking forward to have another adventure... definitely will engage Brian again to arrange our holiday..
Tks alot Brian... Till we meet again... Cheers
Reply from Customise Travel and Tours
Posted on Sep 3, 2024We're grateful for your review Tony! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.