Customise Travel and Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $250 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Chris M | 65+ years of age | Experience level: 2-5 safaris
Fabulous experiences of the best Victoria Falls offers with our wonderful guide Brian.
3 day best of Victoria Falls experience in August 2024 - party of 2 couples. Booking was seamless with excellent communication and attention to our queries from Brian. Then - on arrival at Vic Falls Airport, we were met by Brian and his lovely wife and child - and it was like visiting old friends. And the entire trip remained as personal. The experiences - Zambezi River Dinner Cruise ( stunning and decadent); Falls guided walk (iconic), Falls Helicopter flight (unbelievable views of one of the wonders of the world) ; and…. Chamobondo Park afternoon safari drive - wow! Animals, close experiences, private with almost no traffic, and a “pinch me” moment having afternoon tea and drinks in deck chairs watching Cape buffalo and hyenas drink at a waterhole as the sun set. Just unforgettable. Cannot recommend this short tour highly enough, and Brian such a wonderful and personable operator.
Reply from Customise Travel and Tours
Posted on Sep 13, 2024We're grateful for your review Chris! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
MY
Email Gwyneth | 20-35 years of age | Experience level: over 5 safaris
Recommended
Brian was on time and it was easy to communicate with him. He was nice, humble and patient. Brian picked us up from our hotel in Victoria Falls and dropped us at the border of Botswana. Do note that it is not him who drives you to the activities in Botswana - it would be a different operator in Botswana.
While there were some delays on the Botswana side, we did end up having a nice day for a short game drive in the late morning (2 hours) and a boat safari/cruise in the afternoon.
Reply from Customise Travel and Tours
Posted on Sep 13, 2024We're grateful for your review Gwyneth! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand. About delays, please note that we will see to it that we are seamless on the Botswana side however there are some challenges that we cannot avoid like the recent implementation of health procedures on the Botswana side about foot and mouth plus monkey pox.
SG
Email James Mui | 20-35 years of age | Experience level: 2-5 safaris
Reliable tour provider
Easy communications via WhatsApp, pick-up timing and location all confirmed prior to actual tour date.
Was picked up on time, and tour itself was enjoyable. Chobe National Park was a different experience to Kruger, even though we did not see the Big 5, but what was impressive was the large herds of animals grazing along the river, and many hippos, crocodiles, birds. The river cruise was exceptional.
Reply from Customise Travel and Tours
Posted on Sep 15, 2024We're grateful for your review James! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand.
CA
Email Andrew W | 50-65 years of age | Experience level: first safari
Responsive and honest.
Brian and his team were most helpful in both planning and executing my short visit to Victoria Falls. I missed my flight connection on the first day and Brian was able to rearrange the planned schedule at the last minute. He was empathetic and understood these things happen and he happily took on contacting my hotel to ensure they didn't cancel my reservation due to a no show. We were able to stay connected in WhatsApp which was very helpful as I had no SIM connection on arrival in Ethiopia
Reply from Customise Travel and Tours
Posted on Sep 24, 2024We're thrilled to know that our Victoria Falls experience exceeded your expectations. Your review is a great motivation for our team to continue providing excellent service. We hope to see you back in another time. Thank you.