Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 41
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-3 of 3 Reviews
ETHAN   –  
Australia AU
Visited: January 2023 Reviewed: Jan 28, 2023

Email ETHAN  |  35-50 years of age  |  Experience level: first safari

Organised and Ready
4/5

Brian was great to deal with. He organised everything for me and even came along to one of the activities!

Reply from Customise Travel and Tours
Reply from Customise Travel and Tours
Posted on Jul 24, 2023

Thank you Ethan for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future

Gwyneth   –  
Malaysia MY
Visited: August 2024 Reviewed: Sep 10, 2024

Email Gwyneth  |  20-35 years of age  |  Experience level: over 5 safaris

Recommended
4/5

Brian was on time and it was easy to communicate with him. He was nice, humble and patient. Brian picked us up from our hotel in Victoria Falls and dropped us at the border of Botswana. Do note that it is not him who drives you to the activities in Botswana - it would be a different operator in Botswana.
While there were some delays on the Botswana side, we did end up having a nice day for a short game drive in the late morning (2 hours) and a boat safari/cruise in the afternoon.

Reply from Customise Travel and Tours
Reply from Customise Travel and Tours
Posted on Sep 13, 2024

We're grateful for your review Gwyneth! Our team works hard to provide exceptional service, and we're glad you experienced it firsthand. About delays, please note that we will see to it that we are seamless on the Botswana side however there are some challenges that we cannot avoid like the recent implementation of health procedures on the Botswana side about foot and mouth plus monkey pox.

Niklas   –  
Finland FI
Visited: September 2023 Reviewed: Sep 28, 2023

Email Niklas  |  20-35 years of age  |  Experience level: over 5 safaris

Nice and flexible tour
4/5

It was really easy to communicate with Brian. He was really helpful and flexible. Also game drives were nice and our safari guide/driver made his best to help us to spot many animals.

Vegetarian food wasn’t that good. Just some mayo sandwiches. Maybe for the next vegetarian customers they could offer more options.

Reply from Customise Travel and Tours
Reply from Customise Travel and Tours
Posted on May 5, 2024

Thank you, Niklas for taking the time to leave us feedback. We are so grateful for your kind words. Hope to see you again in the future.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 41
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 0
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