Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 31
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 2

Sort By: Date Most Helpful Rating 1-10 of 34 Reviews
Lajos   –  
United States US
Visited: December 2024 Reviewed: Jan 4, 2025

Email Lajos  |  50-65 years of age  |  Experience level: first safari

The review below is the personal opinion of Lajos and not that of SafariBookings.
Left me in Tanzania without booked hotel on 12/31/2024.
1/5

Be very careful to book through this company. Took our money advanced for a 7 day 6 nights safari for a Kenya/Tanzania package including everything: transportation, accommodation, park fees…etc. After they change the hotels on us for the first 2 nights in Kenya (since the original hotel didn’t know about us at all) soon as we entered Tanzania and changed driver at the border we had to find out that the haven’t even booked 1 hotel for the rest of the trip, no park entry and tickets either. They advised us on the phone that we should pay for the first night and they will reimburse us for it later in Nairobi and also take care of the rest of the trip. Did not happen at all, we had to pay for everything through the entire trip in Tanzania. Our driver was demanding us to pay for transportation also because his company did not get pay either at least until he dropped us off at the border. After a nasty email and and a call to the American Embassy in Tanzania at least we did not have to pay for the transportation.
In my opinion this a fraud in our case.

Mudumbai   –  
United States US
Visited: December 2024 Reviewed: Dec 18, 2024

Email Mudumbai  |  65+ years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Mudumbai and not that of SafariBookings.
Buyer beware - you might not get what you paid for from Africa Kenya Safaris
1/5

We booked a 7-day private safari for two people with Africa Kenya Safaris, Nairobi. It covered Masai Mara (2 days), Lake nakuru/Lake Naivasha (2 days) and Samburu (2 days). It cost more than 4,000 USD and included all accommodations, food, transportation, Game drives, and park fees.
When we got to Masai Mara we were refused entry because the Park fees had not been paid. We were made to wait at the gate for more than 2 hours. When the park fees finally came through we were still not allowed in because the company had not paid the full fees. I had to pay the shortfall out of my own pocket. I have still not been reimbursed for this added cost. All attempts to contact the company went unanswered.
On the second day our guide was able to convince the Park Warden that the fees would be paid by 11 am that day. On this assurance we were admitted to the park. During our Game drive (around lunch time) our guide told us that we had been ordered back to the Park gate by the Warden because the fees had still not been paid. We returned to the gate and were made to wait more than two hours. The warden threatened to confiscate our vehicle and detain our driver. This would have left us stranded at the Park gate with no means to get back to the hotel. I desperately tried to contact Africa Kenya Safaris but got know response. Finally the park fees came through after 4 pm but again the company did not pay the full amount and our driver paid the shortfall this time so that we could continue our game drive. During this episode over two days multiple attempts were made to contact company management by phone, email and text messaging but all went unanswered. Our driver was also unable to contact his bosses. Bottom line was that lost about half our game drive time over the twp days at Maasai Mara- the most prominent park in Kenya.

Unbelievably, the same thing happened again when we got to Lake Nakuru - the Park fees were not paid. We again had to wait at the park gate till well after 2 pm - about 3 hours. We could not even access our lodge to eat lunch because the lodge was located inside the Park. We were finally able to do a severely shortened game drive that afternoon. At Lake Naivasha our activities were also shortened because the fees had not been paid on time.
Multiple attempts were made to contact the company management daily for four days but there was no response. In all we lost more than half the game viewing time over the FOUR days due to the their incompetence. No explanation for their acts of negligence has been provided by the Africa Kenya Safaris.

Tom   –  
Kenya KE
Visited: November 2024 Reviewed: Nov 26, 2024

Email Tom  |  35-50 years of age  |  Experience level: over 5 safaris

Unforgettable 2 day Masai Mara Safari Experience.
5/5

Our trip to Masai Mara National reserve was the best. The day started well with our pickup guide Humphrey arriving even earlier than expected. He was an easy guy who got along well with everyone and made our whole trip worthwhile. He was also very knowledgeable about game drive and made every effort to spot all the big five animals with ease. It was just fun and many thanks to Humphrey.
For our stay we were booked at Mara Engai Lodge where again everything met our expectations, the staff were very hospitable, Meals were superb, and accommodation was great . My family even got an opportunity for evening Masai dance experience. I would highly recommend Africa Kenya Safari to anyone looking for a wonderful Safari experience.

Jessica Racine   –  
United States US
Visited: December 2021 Reviewed: Jun 1, 2022

Email Jessica Racine  |  20-35 years of age  |  Experience level: first safari

Very nice and knowledgeable.
5/5

Booked as a female solo driver. I was treated with respect, picked up promptly. Accommodations were great. I enjoyed my tour!

Erica   –  
United States US
Visited: May 2022 Reviewed: Jun 1, 2022

Email Erica  |  20-35 years of age  |  Experience level: first safari

Best guidance, Info, knowledge, and company to go with!
5/5

We had a ton of communication with our AKS contact, Steve! He always made sure to check in when we got A to B while traveling (even at 4am..). Our drivers always made sure to know our names, introduced themselves, helped with luggage and making sure we go into where we needed before leaving us. The service was undeniably the best! The value of the safari was unbeatable and affordable. We could rely on them to be on time to picking us up and dropping us off places. They dressed in ALS gear or had a sign so we could easily find them. The tour itself was beautiful and amazing. we got lucky and saw the Big 5 and more. Our guide could tell us so many things about the land, the people, animals, and more. We were lucky to have Bonaya as our tour guide. He had 1,000 questions a day and answered every single one. The Masai Mara Safari in itself was a beautiful place to tour.

Thank you to all the staff at AKS who made our trip one to remember and a hard one to beat :)

Marisa   –  
Kenya KE
Visited: May 2022 Reviewed: Jun 1, 2022

Email Marisa  |  20-35 years of age  |  Experience level: first safari

Truly the best company you could book with!!!
5/5

I am SO glad I decided to book with Africa Kenya Safari’s!!! Steve, our booking agent, was extremely helpful in making sure everything was set up and ready to go before we departed to Africa! He went above and beyond by assuring we had rides everywhere we went and didn’t have to worry about finding a taxi, he booked extra excursions like the elephant orphanage, and he would frequently call and check up on us. Then we have Bonaya, our safari guide! He was so knowledgeable on all of the animals and everything regarding Masai Mara!! I would also like to thank Peter and Humphrey for driving us from spot to spot and being so kind!! You can really tell that this company really cares about its guests!! All in all we LOVED this company! THANK YOU for being such gracious hosts!!

Stephanie   –  
Kenya KE
Visited: May 2022 Reviewed: May 23, 2022

Email Stephanie  |  20-35 years of age  |  Experience level: first safari

Amazing! They made our adventure trip to Amboseli comfortable and fun. We made new memories.
5/5

I'll go on a trip with them any day! Our guides, Chris and Shari, were patient with us when we stopped to take photos and videos lots of times, were super timely, knowledgeable about the animals and landscape, and easy to talk to. I went on a trip with my friends to Amboseli with Africa Kenya Safaris and we kept time, it was enjoyable, and there were even cool drinks in the fridge when it got too hot. The car was also very comfortable.

Overall, 6/5 stars ⭐️⭐️⭐️⭐️⭐️⭐️

Michael   –  
Kenya KE
Visited: May 2022 Reviewed: May 23, 2022

Email Michael  |  20-35 years of age  |  Experience level: 2-5 safaris

Affordable. Great service. On time
5/5

We travelled to Amboseli with my friends using Africa Kenya Safari and I must say it was one of the best trips I have had. The drivers, Shari and Chris were on time, welcoming and knowledgable. The landcruisers were comfy and gave us a great view of the wild, especially when we got up close to the elephants. Everything was just awesome, awesome, awesome!

Christine Gitata   –  
Kenya KE
Visited: May 2022 Reviewed: May 11, 2022

Email Christine Gitata

Have knowledge and understanding of the national parks.
5/5

We had an amazing 3days safari to Amboseli and Tsavo West natiomal park. Our driver guide Chris was always on time and had a lot of knowledge on animals and was very patient. We stayed at Amboseli serena and Kilaguni serena which were very good. .They had variety of meals to choose from and their service was excellent. We saw many animals and were lucky to get a clear view of Mt. Kilimanjaro!

Frank   –  
Kenya KE
Visited: April 2022 Reviewed: Apr 26, 2022

Email Frank  |  20-35 years of age  |  Experience level: 2-5 safaris

Great Masai Mara Safari Experience .
4/5

Probably the best 3 Days I ever spent on any safari. Africa Kenya Safaris definitely changed my perspective on Safari tours. The Tour guide was very committed to offering the best experience possible by making sure we spotted all the big five and all that was in our list. Before the safari I did not have much interest but now am looking forward to the next safari experience thanks to our amazing tour guide Ndara James. if you are thinking of tented camps you should definitely check out Elengata Olerai very accommodating with services rich of Masai culture no better way to experience it.

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 31
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 2
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  • All corporate and/or tour info is provided by Africa Kenya Safaris, not SafariBookings
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