Tailor-made & affordable Kenya safaris
Africa Kenya Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2011)
- Member Of:
- Kenya Association of Tour Operators (KATO), MINISTRY OF TOURISM OF KENYA & Ecotourism Kennya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $165 to $250 per person per day (USD, excl. int'l flights)
Reviews
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Email Lajos | 50-65 years of age | Experience level: first safari
Left me in Tanzania without booked hotel on 12/31/2024.
Be very careful to book through this company. Took our money advanced for a 7 day 6 nights safari for a Kenya/Tanzania package including everything: transportation, accommodation, park fees…etc. After they change the hotels on us for the first 2 nights in Kenya (since the original hotel didn’t know about us at all) soon as we entered Tanzania and changed driver at the border we had to find out that the haven’t even booked 1 hotel for the rest of the trip, no park entry and tickets either. They advised us on the phone that we should pay for the first night and they will reimburse us for it later in Nairobi and also take care of the rest of the trip. Did not happen at all, we had to pay for everything through the entire trip in Tanzania. Our driver was demanding us to pay for transportation also because his company did not get pay either at least until he dropped us off at the border. After a nasty email and and a call to the American Embassy in Tanzania at least we did not have to pay for the transportation.
In my opinion this a fraud in our case.
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Email Mudumbai | 65+ years of age | Experience level: 2-5 safaris
Buyer beware - you might not get what you paid for from Africa Kenya Safaris
We booked a 7-day private safari for two people with Africa Kenya Safaris, Nairobi. It covered Masai Mara (2 days), Lake nakuru/Lake Naivasha (2 days) and Samburu (2 days). It cost more than 4,000 USD and included all accommodations, food, transportation, Game drives, and park fees.
When we got to Masai Mara we were refused entry because the Park fees had not been paid. We were made to wait at the gate for more than 2 hours. When the park fees finally came through we were still not allowed in because the company had not paid the full fees. I had to pay the shortfall out of my own pocket. I have still not been reimbursed for this added cost. All attempts to contact the company went unanswered.
On the second day our guide was able to convince the Park Warden that the fees would be paid by 11 am that day. On this assurance we were admitted to the park. During our Game drive (around lunch time) our guide told us that we had been ordered back to the Park gate by the Warden because the fees had still not been paid. We returned to the gate and were made to wait more than two hours. The warden threatened to confiscate our vehicle and detain our driver. This would have left us stranded at the Park gate with no means to get back to the hotel. I desperately tried to contact Africa Kenya Safaris but got know response. Finally the park fees came through after 4 pm but again the company did not pay the full amount and our driver paid the shortfall this time so that we could continue our game drive. During this episode over two days multiple attempts were made to contact company management by phone, email and text messaging but all went unanswered. Our driver was also unable to contact his bosses. Bottom line was that lost about half our game drive time over the twp days at Maasai Mara- the most prominent park in Kenya.
Unbelievably, the same thing happened again when we got to Lake Nakuru - the Park fees were not paid. We again had to wait at the park gate till well after 2 pm - about 3 hours. We could not even access our lodge to eat lunch because the lodge was located inside the Park. We were finally able to do a severely shortened game drive that afternoon. At Lake Naivasha our activities were also shortened because the fees had not been paid on time.
Multiple attempts were made to contact the company management daily for four days but there was no response. In all we lost more than half the game viewing time over the FOUR days due to the their incompetence. No explanation for their acts of negligence has been provided by the Africa Kenya Safaris.