SafariBookings has received complaints from clients about Madukha Tours and Safaris .

Reviews

Sort By: Date Most Helpful 11-20 of 25 Reviews
Patrick   –  
Hong Kong HK
Visited: August 2023 Reviewed: Sep 21, 2023

Email Patrick  |  20-35 years of age  |  Experience level: first safari

Prompt response with nice itinerary
5/5

This company is very good with prompt response to my enquiry. They also help customised my itinerary so I can stay more time at the Masai Mara. Besides, the tour guide is very nice. He is also very experienced that can tell us different kinds of animals and how to differentiate them. The whole experience is good!

Qing   –  
China CN
Visited: August 2023 Reviewed: Sep 2, 2023

Email Qing  |  20-35 years of age  |  Experience level: first safari

Perfect, amazing journey
5/5

Firstly, it was a perfect trip and we all had a great time. William provided us with excellent service and itinerary. We have a total of 10 people, and William provided us with two cars. The Safari driver of our car is Steve, who is very patient and experienced. He will take us to find various animals and stop for us to take beautiful photos. Steve is a great guide, and don't miss him when you come to Safari, Kenya.
Regarding the hotel selection, the hotel arranged by William for us this time completely exceeded our expectations, with excellent service and restaurants. Although I come from China, I think the food is very delicious.
After Safari ended, we stayed at the seaside in Mombasa for 3 days. The white sand beach here is very soft, and the sea breeze is also very comfortable, making it suitable for vacation. We highly recommend everyone to come to Mombasa to play for a few days.
In short, this was a perfect travel experience. I saw very beautiful scenery in Kenya, Africa, and we all had a great time. If I have friends who want to come to Safari, Kenya, I will recommend Madukha to them because it's really great!

Balázs Fehér   –  
Hungary HU
Visited: August 2023 Reviewed: Aug 20, 2023

Email Balázs Fehér  |  20-35 years of age  |  Experience level: first safari

Extremely responsive and pulling every strings to create a dream safari experience
5/5

The experience started with the communication - William responded instantly even when we wrote in odd hours and made sure all our requests to customize the itinerary were taken care of. We opted for the land cruiser upgrade and it was well worth it.
When we arrived, we were picked up by our amazing driver and tour guide - vast experience and really knows how to create a good safari experience. He knew the parks inside out, knowing which areas to go to at what time to guarantee the best sightings. When he saw that we came with photo equipment he also made sure to position us in a way that grants the best photo opportunities. He also made sure to help us decide how to adjust the itinerary to get the best experience and best value for money.
Would highly recommend Madukha tours as this was not only the best value for money tour operator, but I am sure the experience was well above of what other, more expensive operators could have provided.

Nicole Heur   –  
United States US
Visited: August 2023 Reviewed: Aug 18, 2023

Email Nicole Heur  |  50-65 years of age  |  Experience level: first safari

Experienced
5/5

Setting up the tour was extremely easy, working with William.

On our tour, we had a driver who had 30+ years of experience! John was accommodating, kind, helpful, and fun. He was a very safe driver, showed great respect for the animals, and made sure to go out of his way to help us -- from finding animals that we were discussing to helping organize a fun surprise for our anniversary, John went above and beyond to make our safari the best experience possible for us.

We chose mid-level and we always had running water, quite beautiful facilities, and amazing buffet meals. The customer service of everywhere we went was very, very good.

Amani   –  
Kenya KE
Visited: July 2023 Reviewed: Aug 15, 2023

Email Amani  |  under20 years of age  |  Experience level: first safari

Very flexible and well organized. It made our trip very easy and enjoyable.
5/5

In July, I was accompanied by the Royal Family of Jaipur on a trip organised by Madukha Tours. Their professionalism provided us with the best experience, from the hotel to the game drives, the flights and everything in between. They made our time at the Mara very easy and effortless and we certainly got value for money. Moving forward, I’ll continue to use Madukha tours and for anyone reading this, I’d recommend them too because they are reliable in providing the best experience for you.

Amy Tan and group   –  
Singapore SG
Visited: July 2023 Reviewed: Jul 28, 2023

Email Amy Tan and group  |  50-65 years of age  |  Experience level: 2-5 safaris

We had one of the best guides, Hassan
5/5

The planning of our 12 days 11 nights to Tanzania was not as smooth as silk. However, William the tour operator was very patient and kind throughout the whole process.
The 8 days of game were excellent and all credits to our guide, Hassan. He is knowledgeable, patient, funny and most important kind. My son lost one of his earpieces in the jeep and cannot be located. Two days later, Hassan surprised us by giving it to him during dinner. We were grateful and also impressed by his determination to give us a "perfect holiday".
We managed to sight all the big five and many interesting and surreal sights because of his professionalism.
We recommend for all to visit Tarangire NP, Serengeti NP, Ngorongoro Crater as they are so fascinating. However, we would not recommend Lake Manyara as it houses few animals and the game was uninteresting.
Accommodations arranged for this trip were generally good. We have a few hits and misses but honestly the misses were just little off with no major issues. ( likely is because we are too pampered back home, lol)
Taking the flight home from JRO airport was a nightmare, many checks involving removing of shoes and watch. The airport is so small that it could not house the number of travelers. We queued for most 50 mins from the car park before entering the airport. The situation was chaotic, rowdy and unpleasant. Coming from Singapore, an island that is highly orderly, the experience is highly unfavorable and unthinkable. We highly recommend for you to make it to the airport 3 hours before flight time to avoid missing the flight.
Last but not least, I will definitely travel with Madukha tour for my next Africa adventure!

Asante Sana William and Hassan!!!

SWATI DEODHAR   –  
United States US
Visited: July 2023 Reviewed: Jul 17, 2023

Email SWATI DEODHAR  |  35-50 years of age  |  Experience level: first safari

We had a great experience with Madukha Tours. Highly recommend it to others.
5/5

We had a great experience with Madukha Tours. Williams helped us plan our itinerary very well. He answered all our questions and would respond promptly on whatsapp. Our tour guide Paul was very good as well. He went above and beyond to make sure we saw as many animals as possible. We booked this from US but it was a very smooth experience. Our lodges that William had booked were very clean and offered great service. Food was great. Only thing our vehicle land cruiser made a beep noise if exceeded speed limit. It needs to be fixed as it was constantly making noise during our trip. Other than that it was a great experience and we will highly recommend them.

Boulanger   –  
Kenya KE
Visited: July 2023 Reviewed: Jul 17, 2023

Email Boulanger  |  35-50 years of age  |  Experience level: over 5 safaris

4 days safari in Lake Nakuru and Masai Mara
5/5

Amazing safari in Lake Nakuru and Masai Mara, with a fabulous guide, Sam the half masaaï. He's very experienced and never short of explanations about wildlife, plants, cities, kenyan way of life... he knows the good spots and does everything he can to make your safari an unforgettable experience.

Tapas Mitra   –  
United States US
Visited: July 2023 Reviewed: Jul 16, 2023

Email Tapas Mitra  |  50-65 years of age  |  Experience level: first safari

Overall the tour was excellent, our guide Simon was to good , he tried his best to cover all the pla
5/5

Our one week tour was to good, all the places was to good, we enjoyed the accommodations, food, they have given us a dedicated van to two of us, the person Simon who shows us all the places was too good person, anytime we asked him to stop the van he was always ready, he tried his best to make us happy, I would strongly recommend any one to use their service

ERIC.L   –  
Singapore SG
Visited: August 2022 Reviewed: Aug 18, 2022

Email ERIC.L  |  50-65 years of age  |  Experience level: first safari

This tour company is professional, responding fast to enquiry, friendly and patient.
5/5

I travelled from Singapore to Kenya with my family of five. To be honest, the trip exceeded all my expectations.
The tour operator William was very friendly and patient with me. Even though I asked so many questions before the trip, he answered it all within 24 hours. Upon my request, he was so kind to arrange with the lodge for a birthday celebration for my son and on the actual day itself, he even called the driver and sent a message to me to check if everything was ok. I really appreciated the thoughtfulness.
The driver/guide Mr. James Kuria was very professional and friendly as well. He was so experienced in Safari Tour that he knew where to take us to see the exotic animals, e.g. the big five, hyaena, crocodile, etc. and he knew how to position the vehicle at the right angle so that we could have a better view. He knew all the animals so well that he could name almost all of them. He was so skillful that he overcame some of the most challenging terrains with the 4x4 Land Cruiser. I was very grateful that he took every precaution to drive us home safely.
All the accommodation was value for money and beyond our expectation. The lodge/camp was clean, food was good and coffee was fantastic.
All in all, we enjoyed the trip very much. Many thanks to Madukha.
I would recommend Madukha to anyone who are interested to book Safari Tour in Africa.

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