SafariBookings has received complaints from clients about Madukha Tours and Safaris .

Reviews

Sort By: Date Most Helpful Rating 21-30 of 46 Reviews
Sean Owens   –  
United States US
Visited: November 2023 Reviewed: Nov 29, 2023

Email Sean Owens  |  50-65 years of age  |  Experience level: over 5 safaris

Great Guide and Great Lodge!
5/5

Excellent safari in all regards - from a great guide to a phenomenal lodge (Tawi) - would highly recommend!

Christian   –  
Switzerland CH
Visited: October 2023 Reviewed: Nov 13, 2023

Email Christian  |  35-50 years of age  |  Experience level: 2-5 safaris

Tansania 7 days safari
4/5

We did a 7 days Tanzania safari. Overall we had a very nice trip and have seen a lot. The lodges were awsome and the animals just amazing. The price for value is good and the communication with the agency was fast and easy. The guide did a good job during the safari. Unfortunately he get in touch with us again two weeks after the safari and asked us for money for his family - not what you expect from upper price safari tour.

Raymond   –  
United Kingdom UK
Visited: September 2023 Reviewed: Oct 27, 2023

Email Raymond  |  50-65 years of age  |  Experience level: first safari

Great service and fantastic communication from Madukha.
5/5

Our Safari holiday was an absolutely amazing experience. We saw the big 5 and so much more.
Our guide Bill was incredible, so accommodating and flexible.
The whole booking process was seamless, great communication via email from the outset.
The accommodation at all parks was very comfortable with good food.
Overall, we made memories that will last a lifetime, seeing these majestic animals in their own environment. Highly recommend.

Alex   –  
Austria AT
Visited: October 2023 Reviewed: Oct 22, 2023

Email Alex  |  35-50 years of age  |  Experience level: 2-5 safaris

Good Tour
4/5

We had a good tour with lots of adventures. Communication with William was good from the beginning. Answers were swift and usually helpful. Were picked up at the airport without any troubles. Lodges/Camps were not high class but all well, clean and fit for the trip you're doing. Food was all fine as well.
The Land Cruiser was a somewhat older vehicle which had quite an amount of milage, but it ran smoothly. One car issue was dealt with, without any interferance to our tour.
Our driver was more of a driver than a guide. With the radio connection he was in contact with others and always tried to get us to the propper spots, however there was hardly any information about the things we see, about the animals and so on. So if you're looking for a guide as well, this might be a consideration
Overall we are happy and would return in case of coming back.

Lu Ming Shen   –  
China CN
Visited: September 2023 Reviewed: Oct 21, 2023

Email Lu Ming Shen  |  35-50 years of age  |  Experience level: first safari

Wonderful and remarkable Safari time, nice people of Africa
5/5

We had 8days Safari in Kenya and 4nights in Zanzibar which was overall wonderful and remarkable experience. This is our first time in Africa , before we arrived we had lots of worries .... But we finally found most people we met are very nice , polite and willing to help, Hotels are clean and comfortable , arrangement of Safari are full of fun with reasonable schedules. I would say thanks to Wiiliam and our guide Steve and drivers , who provide high quality and professional service, especially William, from beginning to the end he was so helpful and always quick responce of every request of us so that we had a smoothly journey in Kenya and Tanzania. Also our guide Steve are so experienced and talented in founding animals , mostly he was the first one to find cheetahs, Lions and always give us the best position. I will definitely recommend Madukha to my friend.

Christian   –  
Switzerland CH
Visited: October 2023 Reviewed: Oct 21, 2023

Email Christian  |  35-50 years of age  |  Experience level: 2-5 safaris

Very beautiful safari trip
4/5

Good communication with Madukha Tours. Overall a very beautiful safari trip. We have seen a lot of animals. Very kind guide.
The only downside was, that the lodges changed a few days before we started our safari and we then stayed three nights at the same lodge. So the lodges were not these, we initially planned to go according the itinerary. However, the new lodges were nice too.
I recommend this safari agency.

Ho Yi Hsiao   –  
Taiwan TW
Visited: August 2023 Reviewed: Oct 20, 2023

Email Ho Yi Hsiao  |  20-35 years of age  |  Experience level: first safari

They are really nice and wonderful!
5/5

I have a good communication with the boss. Everything is good including the guide. Recommend Madukha Tours!

Sandra   –  
United States US
Visited: September 2023 Reviewed: Oct 10, 2023

Email Sandra  |  65+ years of age  |  Experience level: 2-5 safaris

Accommodating and flexible to the parties concerns and needs.
5/5

I arranged a safari for a group initially of 5 friends and relatives that grew to 12. I started with a package safari off the website and tweaked it to the groups wants. Quick response time from Madukha. We added extra day in Nairobi for recovery - it's a long flight from NYC. We added another day for the giraffe center and the elephant orphanage before starting our safari. I contacted 3 companies on Safaribookings and only Madukha agreed to the tweaks. We checked the reviews of the tented camps and lodges on tripadvisor . One did not meet our standards and Madukha offered an option to change it for an upgrade. All the other accommodations were awesome. The accommodations were the same as the more expensive safari companies used. We had two vans and each night I would discuss with a driver/ tour guide the next day's schedule. The driver/tour guide accommodated special requests ie stopping at a pharmacy, lunch on the last day before the airport. I have been on other safaris and saw many different animals thanks to driver Paul's knowledge. The company made three different airport picks and two airport dropoffs on schedule. I have recommended Madukha to a neighbor that I only discovered over the weekend is booking a safari in 2024.

Madison   –  
China CN
Visited: September 2023 Reviewed: Oct 9, 2023

Email Madison  |  20-35 years of age  |  Experience level: first safari

Overall we had good safari time
4/5

We had a 8-day Safari trip in Kenya,organized by William,who had years of experience in operating.In general,we had good time in Amboseli NP and Masai Mara NR.We saw cheetah hunting and zebra crossing Mara River then got eaten by the crocodile.The accomdation in these two areas(Kibo Safari Camp&Osero Camp) are well located with delicious food and good service.

But there are two points I'm not satisfied with.
1.I made deposit payment on July 3(travel date is Sept 3-10).At middle Aug,William said that due to Kenya government policy,VAT hike by 16% so he need to adjust price.We need to pay extra USD300 each person.I checked with some other Madukha's guests and they didn't face price change.This is really annoying but we have no time to find other agency at that time point,we can only accept.
2.The accomdation at Naivasha is always marked as "Lake Naivasha Sopa Resort" at the itinerary during the whole process.At early Aug I also ask William are accomdations all confirmed and won't be changed.His answer is yes.But at last we were arranged to "Lake Naivasha Resort".I was very angry and William explained that staff make mistake when booking hotels and refund the price gap. (BTW "Lake Naivasha Resort"is more like a conference hotel,guests are loacl businessman/businesswomen.There are no more than 10 guests at dinner and breakfast....)

So I don't know whether I should recommend this agency or not.

Patrick   –  
Hong Kong HK
Visited: August 2023 Reviewed: Sep 21, 2023

Email Patrick  |  20-35 years of age  |  Experience level: first safari

Prompt response with nice itinerary
5/5

This company is very good with prompt response to my enquiry. They also help customised my itinerary so I can stay more time at the Masai Mara. Besides, the tour guide is very nice. He is also very experienced that can tell us different kinds of animals and how to differentiate them. The whole experience is good!

Disclaimer

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  • The tours offered by Madukha Tours and Safaris are subject to their terms & conditions