SafariBookings has received complaints from clients about Madukha Tours and Safaris .

Reviews

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Connie Tuanzi   –  
China CN
Visited: August 2024 Reviewed: Oct 13, 2024

Email Connie Tuanzi  |  35-50 years of age  |  Experience level: first safari

Responsive, reasonable price & planning, great driver and problems solving proactiveness
4/5

The overall experience with Madukha was pleasant. The travel planner William was responsive both thru email and WhatsApp. The itinerary was revised based on our preferences a few rounds and William was there patiently with us re-arranging everything for us. We had a little hiccups along the 12-day journey, which was solved by our all-rounder driver Steve and the strong back up Joyce at the office.
Our hotel at Naivasha Lake - Sopa naivasha had no room for us when we arrived. Turns out, the booking date was one day later. The itinerary was modified when i discussed with William, not sure which side (madukha or sopa hotel) didn’t correct accordingly. However, our driver Steve managed to find us the equivalente hotel - Simba lodge with the rooms we hoped for.
We wanted to have night safari experience, so William suggested us Ol pajeta sweet water and arranged serena sweet water hotel for us at first place. The hotel was changed to another great hotel Maisha by the time we final confirmed the itinerary. However, William didn’t check for us if night safari was available with this hotel. It was only one day before we went to Ol pajeta did we find out the night safari was not included. Again, our driver Steve and Joyce from madukha office in Nairobi helped us get the last spots before it was too late. Great it was eventually settled and the night safari exp with the ol pajeta conservancy was unforgettable.
I want to give great credit to driver Steve, he’s very experienced. Great driving skills, knows all the roads in the national parks, has abundant knowledge of the animals and very humorous. We enjoyed our time with him along the journey.
Overall, I’d recommend this agent, but you’ll need to be more remindful of the upcoming itinerary, better check from time to time with the driver about the exp so to avoid last minute loopholes.

Lucinda   –  
United Kingdom UK
Visited: July 2024 Reviewed: Aug 26, 2024

Email Lucinda

Really enjoyable Kenyan experience although not all smooth sailing
4/5

We had a wonderful time in Kenya and we had a truly fantastic guide in Andrew that took us to the Mara and to Naivasha- we would genuinely have enjoyed to have been with him for longer. We enjoyed the tour that had been arranged for us and our friends by William although sadly at the very last minute our accomodation was changed and having been very excited about where we were going to, suddenly this all changed. The new lodge was ok but we would have preferred the original option.
The coast hotel that he booked us was excellent.

Christian   –  
Switzerland CH
Visited: October 2023 Reviewed: Nov 13, 2023

Email Christian  |  35-50 years of age  |  Experience level: 2-5 safaris

Tansania 7 days safari
4/5

We did a 7 days Tanzania safari. Overall we had a very nice trip and have seen a lot. The lodges were awsome and the animals just amazing. The price for value is good and the communication with the agency was fast and easy. The guide did a good job during the safari. Unfortunately he get in touch with us again two weeks after the safari and asked us for money for his family - not what you expect from upper price safari tour.

Alex   –  
Austria AT
Visited: October 2023 Reviewed: Oct 22, 2023

Email Alex  |  35-50 years of age  |  Experience level: 2-5 safaris

Good Tour
4/5

We had a good tour with lots of adventures. Communication with William was good from the beginning. Answers were swift and usually helpful. Were picked up at the airport without any troubles. Lodges/Camps were not high class but all well, clean and fit for the trip you're doing. Food was all fine as well.
The Land Cruiser was a somewhat older vehicle which had quite an amount of milage, but it ran smoothly. One car issue was dealt with, without any interferance to our tour.
Our driver was more of a driver than a guide. With the radio connection he was in contact with others and always tried to get us to the propper spots, however there was hardly any information about the things we see, about the animals and so on. So if you're looking for a guide as well, this might be a consideration
Overall we are happy and would return in case of coming back.

Christian   –  
Switzerland CH
Visited: October 2023 Reviewed: Oct 21, 2023

Email Christian  |  35-50 years of age  |  Experience level: 2-5 safaris

Very beautiful safari trip
4/5

Good communication with Madukha Tours. Overall a very beautiful safari trip. We have seen a lot of animals. Very kind guide.
The only downside was, that the lodges changed a few days before we started our safari and we then stayed three nights at the same lodge. So the lodges were not these, we initially planned to go according the itinerary. However, the new lodges were nice too.
I recommend this safari agency.

Madison   –  
China CN
Visited: September 2023 Reviewed: Oct 9, 2023

Email Madison  |  20-35 years of age  |  Experience level: first safari

Overall we had good safari time
4/5

We had a 8-day Safari trip in Kenya,organized by William,who had years of experience in operating.In general,we had good time in Amboseli NP and Masai Mara NR.We saw cheetah hunting and zebra crossing Mara River then got eaten by the crocodile.The accomdation in these two areas(Kibo Safari Camp&Osero Camp) are well located with delicious food and good service.

But there are two points I'm not satisfied with.
1.I made deposit payment on July 3(travel date is Sept 3-10).At middle Aug,William said that due to Kenya government policy,VAT hike by 16% so he need to adjust price.We need to pay extra USD300 each person.I checked with some other Madukha's guests and they didn't face price change.This is really annoying but we have no time to find other agency at that time point,we can only accept.
2.The accomdation at Naivasha is always marked as "Lake Naivasha Sopa Resort" at the itinerary during the whole process.At early Aug I also ask William are accomdations all confirmed and won't be changed.His answer is yes.But at last we were arranged to "Lake Naivasha Resort".I was very angry and William explained that staff make mistake when booking hotels and refund the price gap. (BTW "Lake Naivasha Resort"is more like a conference hotel,guests are loacl businessman/businesswomen.There are no more than 10 guests at dinner and breakfast....)

So I don't know whether I should recommend this agency or not.

Rudi Gelper   –  
Belgium BE
Visited: August 2023 Reviewed: Aug 26, 2023

Email Rudi Gelper  |  50-65 years of age  |  Experience level: 2-5 safaris

Africa safari 2023 good experinece
4/5

In general we are happy with the tour, the guide and assistance. Information with booking and afterward was correct (except one). Guid edid his best (Mr Clement) and get to see what we want.

If a few points would not have been - resulted in 5 stars but.

Qualitty of the mini van. Spring of min one wheel poor and this resulting in non confortable driving
Screw set out at the door resulting in several arm injuries and due to movements etc not to avoid sharp scratches...
Booking in Masa Mara change to other lodge and this was not mediore or luxury but budget. I can understand an overbooking can happen but minimum to discuss this with the client (us)... I can easily survive budget but do nt likle is as paid and book more luxury...

But is general we are happy .

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