Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 139
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-4 of 4 Reviews
John W   –  
Ireland IE
Visited: October 2015 Reviewed: Nov 10, 2015

Email John W  |  20-35 years of age  |  Experience level: first safari

Excellent safari holiday
4/5

My experience of dealing with Shadows Of Africa from start to finish was easy and stress free. From the initial consultation with Elijah over email to the drop off at Nairobi airport by our most excellent safari guide Ken, it was nothing but a pleasure.
The holiday we were delivered fit our budget nicely and delivered serious bang for our buck, from the 4 day safari to the coastal resort stay afterwards.
The safari itself which was the focal point of the holiday was amazing. We saw everything we could have hoped for and would go back in a heartbeat. I'd have no trouble recommending Shadows of Africa to anyone

Adrien   –  
Hong Kong HK
Visited: September 2024 Reviewed: Sep 9, 2024

Email Adrien  |  20-35 years of age  |  Experience level: first safari

Shadow of Africa is a good and responsible agency and their guides also give us an unforgettable exp
4/5

The Shadow of Africa provided us a great experience for the whole trip. Starting from the planning, their staff, Karen ,drafted our itinerary based on our needs and budget. She also provided many useful information, including the latest situation of Kenya and Masa Marai before trip which eased our concerns.

During the travel, we met two guides, Johnson and Edwin, in Kenya and Tanzania respectively. Both of them are professional and knowledgeable to share their fruitful information to us during the safari. They are very friendly to us. Under their guiding, we have collected all the big 5 and witness the crossing during our journey!

However, we wanted to express that the condition of the safari vehicles could be improved. The sockets in one of the car were found not working while the other safari car has a technical issue that it need to be repaired 3 times throughout our journey in Tanzania. One episode also costed our time of safari for 2-3hour. We provided our feedback to the staff of their company. Their representative conducted an evaluation with us to listen to our feedback at the end of the whole trip (which we really appreciated) and they also apologised for the car issue to us.

To conclude, Shadow of Africa is a good and responsible agency and their guides also give us an unforgettable experience for our first safari trip. Despite of some technical issues of the vehicle, it is still a really good choice for your safari trip.

Joshua Yeo   –  
Singapore SG
Visited: September 2024 Reviewed: Sep 15, 2024

Email Joshua Yeo  |  20-35 years of age  |  Experience level: first safari

Virgin Safari Experience with Shadows
4/5

Planner: Chris Walker
Local Staff: Ben / Joyce
Guide / Driver: Jackson (with Nick being the driver who transferred us from the airport to our first accommodations)

====================================================

TLDR:

Pros - (1) Staff was responsive and did their best to accede to our requests. (2) Actual safari experience was great with Jackson being an experienced guide (17 years under his belt), ability to spot animals and knowledgable enough to answer all the questions that we had about the culture, wildlife and Tanzania.

Cons - (1) Could have better advised us on certain locations / activities that we have decided on (i.e. weather conditions, things to pack for certain activities and plausible experience with the location / activity). (2) Last minute changes which we have agreed to but would have been a better experience if this was avoided altogether (nitpicking here but just to explain why it was not a 10/10 experience).

Overall - 9/10

Our Itinerary - Arusha - Taranguire National Park - Lake Manyara National Park - Ngorongoro Conservation Area / Crater - Lake Natron - Northern Serengeti

Period and duration that we went for - September (Dry Season, mornings and nights can be cold but day time will be hot) - 8 days

Full Review:

Just a day or two before our trip, we were informed that there will be some changes to our accommodations due to availability which we have agreed to. Though this did not affect the entire experience but could have been avoided.

Our virgin Africa safari trip finally happened after 9 months of planning and anticipation. Our first interaction with Shadows of Africa ("SOA") was with Chris who was really helpful and responsive to all the queries and requests that we had. After going through all the quotes from the different agencies and the suggested itineraries based on what we were looking for, we found SOA's offerings and pricing to be the most ideal.

When we first arrived at the airport, just having this trip as our virgin trip to Africa, an unknown place for us, we were relieved when we saw Nick holding up a sign that indicated that he was there to pick us up to bring us to our first accommodation. Overall, the transfer experience here was great as Nick was able to engage us throughout our ride and shared many interesting facts about Tanzania and the people in Arusha.

Fast forward, in terms of our accommodations, we really like Olerai Lodge (which we later found out to be owned by SOA), Acacia Farm Lodge and Mara Luxury Tented Camp. We found the other 2 accommodations (Rift Valley & Lake Natron) which were offered by Africa Safari Group to be sufficient but we were not blown away by the aesthetics, food variety and reliability of electricity.

For our experience at each location, our advice will be to skip Lake Natron altogether given the experience of the activities there, accommodation options and most importantly weather (hot throughout the year). If you are really pressed for time, you could consider just doing Northern Serengeti for the great migration and wildlife (you will pretty much see everything here except the Rhinos which is more likely to be found at Ngorongoro Crater). Even though we really like Ngorongo Crater and Lake Manyara National Park

Just highlighting here that we could have been better advised by Chris for Lake Natron, to make sure that we would have the best experience.

Activities wise, we have visited the tribe (Hazadbe) and had a Masaai guide to bring us to Lake Natron and the waterfalls. In our opinion, we feel that these activities even though it was not all bad, can be skipped once again if you are pressed for time.

In terms of communication, on the actual day for the start of our safari adventure (Day 2), we felt that communication could have been done better as we were left stranded for quite awhile before being informed that we will be transported to the office for our briefing.

For transport, if your budget allows for it, we would recommend taking the domestic flight options for a better travel experience especially after many days of safari in which you would have to wake up quite early every day for.

All in all, even though it just fell short of a perfect experience, we definitely enjoyed our virgin safari experience with SOA and would recommend it for others to try.

Ioannis   –  
Greece GR
Visited: October 2018 Reviewed: Nov 5, 2018

Email Ioannis  |  35-50 years of age  |  Experience level: first safari

Communication far from clear, the tours were good.
4/5

Our tour started half-an-hour late, and when the driver arrived he didn't know our names, nor our itinerary we had paid for (therefore we changed the order of the parks).

Charles is a good and professional driver, and he was friendly and helpful.

What our driver obviously was not informed about by the company, was that we had agreed (before paying) that we could be in the parks for as long as we wanted. We were disappointed that this did not happen.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 139
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0
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