Ongeri Expeditions Team
Ongeri Expeditions
- Located In:
-
Netherlands
United States
United Kingdom - Size:
- 10-20 employees (Founded in 2019)
- Member Of:
- ATTA, KATO, TRA & TOSK
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
KW
Email Abbas | 35-50 years of age | Experience level: first safari
Bad experience
The bad experience start from the condition of the car take us from airport old and dirty . Second the camp in masai mara it suppose to be luxury five stars but i found it’s 3.5 only as per google and as per what i saw and i sent pictures and video to the agent
Also the agent was not helpful and she some times was un polite with my sister .
I paid more than i get
Reply from Ongeri Expeditions
Posted on Mar 12, 2025Dear Enas,
Thank you for sharing your feedback—we sincerely appreciate hearing from you and are truly sorry that your experience did not meet your expectations. Your satisfaction and comfort are extremely important to us, and we would like to clarify a few key points to address your concerns thoroughly:
1.Airport Transfer: Initially, we provided an executive high-roof van, regularly maintained for cleanliness and comfort. Upon hearing your concerns, we immediately upgraded your transport to a Mercedes Vito at no additional cost to ensure your comfort and satisfaction.
2.Accommodation: During our planning discussions, multiple accommodation options across different budget ranges were presented. Based on your budget selection, the chosen camp was a newly established property from one of our trusted partners. Additionally, we arranged a complimentary upgrade to a more luxurious property as a gesture of goodwill, hoping to enhance your overall experience. We regret that this still did not fully meet your expectations.
3.Service & Communication: Throughout your trip, we maintained continuous communication, promptly addressing any concerns raised. We understand that travel experiences and expectations can differ greatly, and while we endeavored to provide immediate solutions, we deeply regret any remaining dissatisfaction.
4.Professionalism & Respect: Our aim is always to deliver respectful, attentive, and professional service to all our guests. If there was any miscommunication or misunderstanding, please rest assured that our only intention was to resolve any issues promptly and to your satisfaction.
We are committed to continuous improvement and take feedback like yours very seriously. Your experience will help us refine our services further. Once again, we apologize for any inconvenience caused and sincerely hope to have another opportunity to provide you with a truly exceptional travel experience in the future.