Bush Troop Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 1997)
- Member Of:
- Kenya Association of Tour Operators
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $150 to $900 per person per day (USD, excl. int'l flights)
Reviews
NL
Email Vera | 35-50 years of age | Experience level: 2-5 safaris
2WD car rented out instead of 4WD and failing camping gear
Unfortunately, we had quite a bad experience with Bushtroop Safaris. We hired a 4WD car with them including camping equipment. At some point, however, we got stuck in the mud in a national park and that’s when we found out the car wasn’t a 4WD, but a 2WD. By then, we had already driven on roads that were 4WD only and realized we had taken some risks there. Also, we had to change our plans as we weren’t able to access all roads anymore.
We contacted Jacqueline, who was always quick to respond and friendly, and she was feeling really bad about this and said that they hired the car from someone else and didn’t know about it. We agreed to get a refund on the car, but we’re now 4 months in and still haven’t received it. We have had contact with Jacqueline several times in the past months ensuring us that the money was on the way, but it never arrived.
Beside the issues with the car, the camping equipment wasn’t in good shape either. The tent poles had been repaired very often and were only barely useable. Also, after the first night we found out that the air mattress was leaking. We tried to have it fixed, but weren’t able to and they apparently don’t sell them outside Nairobi so we couldn’t get a replacement. Finally the gas muzzle didn’t work properly as it took an hour to get a pan of water to get warm. That last thing was an easy and cheap fix, but on the whole we weren’t really able to camp out.
So, unfortunately, it wasn’t at all what we hoped for.
NL
Email Alfredo | 20-35 years of age | Experience level: 2-5 safaris
Wonderful Safari Experience between Masai Mara, Lake Nakuru and Amboseli National Park
Wonderful 6-Day Safari between Masai Mara, Lake Nakuru and Amboseli National Park.
We were a group of 3 persons (I, my mom and sister) and we shared a mini-bus with 5 Americans and our guide. It was not a luxurious safari, but it was just what we were looking for: adventure!
We had lots of fun, we saw all the animals we wanted to see (even the rhinos!) and we got along very well with the rest of the group.
A special thanks to Geoffrey, our guide and driver. He is amazing! Always friendly, helpful, enthusiastic and willing to share his knowledge and experience.
The information and communication with Jacqueline, the manager of Bush Troop Safaris, was excellent!
Next time in Kenya, I will definitely book again with them.
Highly recommended! +++++
Alfredo
DE
Email Roland | 50-65 years of age | Experience level: first safari
Masai Mara Safari and Mount Kenia Hike well organized for a Kenya Newbie
I was asking for a tailored combination of a short safari and a trekking tour in the Mount Kenia region (Pt. Lenana). I got a very nice proposal including stays in between the segments in a very good hotel in Nairobi. All my questions as First Timer in Kenya have been answered within a day (thanks to Jacqueline Mwathe) everything including pick-up at the airport was organized perfectly. The special highlight was the guided trekking tour at Mount Kenya. The guide hired for me by Bush Troop Safaris (Julius Kinuthia) was simply great. Not only being a safe giude allowing me to enjoy the trek in elevations I've never been before, but also he was a textbook about all aspects of life in Kenya and I really leaned a lot from him during our six days we had together.
Thanks to all the Bush Troop Safaris team.
Roland
ES
Email Alejandro Soto | 35-50 years of age | Experience level: 2-5 safaris
Everything perfect, a nice and professional service.
Good Morning. We contracted with Bushtroop Tours and Safaris and everything went perfectly. Months before to arrive at Nairobi we had contacted with Jacqueline by email. She responded very quickly to the emails. After comparing prices and services we decided to rent a 4x4 with your agency. We paid to her 300 dollars in advance and when we arrived in Nairobi we paid the rest at the airport. When we arrived in Kenya, at the airport, a worker from the agency was waiting for us. We had hired a Toyota and we had prepared a Nisan, the boy told us that the Toyota had it in the mechanical workshop. After 10 days in Kenya we returned to leave the car at the Nairobi airport. In this time Jacqueline was waiting for us to pick up the car. The impression she gave me is that she was a very nice and professional person. We did not have any kind of problem with the service.
DE
Email Lily | 20-35 years of age | Experience level: 2-5 safaris
Very friendly, good organizers
We booked a safari at masai mara with bushtroop tours and we could not have picked a better organizer. The weather forecast for our original date was very bad, so we asked a few days before, if we could change the dates. It was not a problem at all. Our guide was very nice and very relaxing and he made sure we saw every animal we wanted... e.g. he didn't give up until we found the rhino :). Overall a very pleasant experience and we would book again with this company any time.
highly recommended
I rented a Toyota RAV4 with this agency. Vehicle in good condition. No mechanical problem. Tires in good condition. Very competitive price. Good communication with Jacqueline Mwathe by email.
Email Zeng | 20-35 years of age | Experience level: first safari
Incredible safari in Kenya, a good guide makes a big difference
We had an unforgettable safari experience in Kenya, thanks to Bushtroop and in particular to our guide Nester Torome. We highly recommend them to anyone considering a trip to Kenya.
Communication is smooth and straightforward. Jacqueline was one of the earliest to respond to our query, and was always responsive to our follow up requests. On arrival, she gave us a warm welcome at the airport, despite having to wait for us for over an hour as we were held up inside.
Our guide Nester is very friendly and professional. He was always on time and in a cheerful mood despite hours and hours of driving. He has superb knowledge in animals and a passion in birds, whilst showing great respect to the wild animals. His vision is extraordinary. Very often he spot animals with naked eyes, while it took me a long time to find with my binoculars. It was his extremely sharp vision that helped us spot a critically-endangered black rhino in Lake Nakuru. He works hard to ensure we had good game viewing, driving long distance in Masai Mara just so we can see both cheetahs and leopards in one afternoon.
We are really grateful for Bushtroop and Nester for such an experience and hope to return soon.
CA
Email Mira & Neena | 35-50 years of age | Experience level: first safari
Bush Troop Safaris is fraudulent and will scam you - CAUTION
We booked through Safari Bookings, using Bushtroop Tours and Safaris (see contact below) -this company is a fraud. They said they would accept visa in Can currency and when asked repeatedly why they didn't process our deposit of 30% prior to the trip well in advance, they said that they were waiting for a more favorable exchange rate. The day prior to the safari they said our visa was a problem and insisted on cash payment via online transfer so they could steal our money and run. They were very suspicious and we asked them to jointly call visa to sort out the visa payment, but they didn't respond and insisted on cash payment. This company is scamming innocent customers. Please remove them from your operators option.
Reply from Bush Troop Safaris
Posted on Oct 2, 2018Bushtroop Tours & Safaris is NOT a fraud, we a legitimate company.
We were not able to process your deposit because our account is a USD account. We also did not insist payment in cash. When we come to pick from the airport we had a pdq machine which you could have paid by card.
You made things difficult by insisting on paying us with Canadian dollars, all we could have done is converted the amount to usd and then pay by card.
Your preconceived notion that your money will be stolen speaks to your character. We are honest business people.
Jacqueline Mwathe,
Sales Manager
RU
Email Marina | 35-50 years of age | Experience level: first safari
Wonderful safari
Bush Troop arranged everything very well! We had a great guide/driver Joseph, accommodation was absolutely fantastic and sales manager Jacqueline quickly replied to all our e-mails during the preparation of our trip.
NL
Email Ria Hazelhoff | 50-65 years of age | Experience level: 2-5 safaris
personal, excellent service, good listeners, flexibel
In 2007 I booked for the first time my trip through Kenya-Tanzania at Bushtroop Tours & Safaris, this was an excellent trip. So knowing we were going to visit Kenya for 8 days I did not hesitate to contact Jacqueline to help me to make our trip. After we made the planning she booked everything for us and even surprised us with a special anniversary treatment (thanks for that). Bushtroop tours & safaris is a company who puts service at the first till third place and know their and surrounding countries very well. Are interested in people and respect wildlife and animals. For an amazing Africa experience contact them, you will be pleased. Thanks Bushtroop team, you are in our hearts, for sure we meet again.
