Reviews

Sort By: Date Most Helpful 11-20 of 36 Reviews
Roland   –  
Germany DE
Visited: August 2019 Reviewed: Sep 4, 2019

Email Roland  |  50-65 years of age  |  Experience level: first safari

Masai Mara Safari and Mount Kenia Hike well organized for a Kenya Newbie
5/5

I was asking for a tailored combination of a short safari and a trekking tour in the Mount Kenia region (Pt. Lenana). I got a very nice proposal including stays in between the segments in a very good hotel in Nairobi. All my questions as First Timer in Kenya have been answered within a day (thanks to Jacqueline Mwathe) everything including pick-up at the airport was organized perfectly. The special highlight was the guided trekking tour at Mount Kenya. The guide hired for me by Bush Troop Safaris (Julius Kinuthia) was simply great. Not only being a safe giude allowing me to enjoy the trek in elevations I've never been before, but also he was a textbook about all aspects of life in Kenya and I really leaned a lot from him during our six days we had together.
Thanks to all the Bush Troop Safaris team.
Roland

Alejandro Soto   –  
Spain ES
Visited: October 2018 Reviewed: Nov 8, 2018

Email Alejandro Soto  |  35-50 years of age  |  Experience level: 2-5 safaris

Everything perfect, a nice and professional service.
5/5

Good Morning. We contracted with Bushtroop Tours and Safaris and everything went perfectly. Months before to arrive at Nairobi we had contacted with Jacqueline by email. She responded very quickly to the emails. After comparing prices and services we decided to rent a 4x4 with your agency. We paid to her 300 dollars in advance and when we arrived in Nairobi we paid the rest at the airport. When we arrived in Kenya, at the airport, a worker from the agency was waiting for us. We had hired a Toyota and we had prepared a Nisan, the boy told us that the Toyota had it in the mechanical workshop. After 10 days in Kenya we returned to leave the car at the Nairobi airport. In this time Jacqueline was waiting for us to pick up the car. The impression she gave me is that she was a very nice and professional person. We did not have any kind of problem with the service.

Lily   –  
Germany DE
Visited: August 2018 Reviewed: Oct 14, 2018

Email Lily  |  20-35 years of age  |  Experience level: 2-5 safaris

Very friendly, good organizers
5/5

We booked a safari at masai mara with bushtroop tours and we could not have picked a better organizer. The weather forecast for our original date was very bad, so we asked a few days before, if we could change the dates. It was not a problem at all. Our guide was very nice and very relaxing and he made sure we saw every animal we wanted... e.g. he didn't give up until we found the rhino :). Overall a very pleasant experience and we would book again with this company any time.

Zeng   –  
United Kingdom UK
Visited: September 2018 Reviewed: Oct 6, 2018

Email Zeng  |  20-35 years of age  |  Experience level: first safari

Incredible safari in Kenya, a good guide makes a big difference
5/5

We had an unforgettable safari experience in Kenya, thanks to Bushtroop and in particular to our guide Nester Torome. We highly recommend them to anyone considering a trip to Kenya.

Communication is smooth and straightforward. Jacqueline was one of the earliest to respond to our query, and was always responsive to our follow up requests. On arrival, she gave us a warm welcome at the airport, despite having to wait for us for over an hour as we were held up inside.

Our guide Nester is very friendly and professional. He was always on time and in a cheerful mood despite hours and hours of driving. He has superb knowledge in animals and a passion in birds, whilst showing great respect to the wild animals. His vision is extraordinary. Very often he spot animals with naked eyes, while it took me a long time to find with my binoculars. It was his extremely sharp vision that helped us spot a critically-endangered black rhino in Lake Nakuru. He works hard to ensure we had good game viewing, driving long distance in Masai Mara just so we can see both cheetahs and leopards in one afternoon.

We are really grateful for Bushtroop and Nester for such an experience and hope to return soon.

Marina   –  
Russia RU
Visited: September 2018 Reviewed: Sep 24, 2018

Email Marina  |  35-50 years of age  |  Experience level: first safari

Wonderful safari
5/5

Bush Troop arranged everything very well! We had a great guide/driver Joseph, accommodation was absolutely fantastic and sales manager Jacqueline quickly replied to all our e-mails during the preparation of our trip.

Ria Hazelhoff   –  
Netherlands NL
Visited: September 2018 Reviewed: Sep 24, 2018

Email Ria Hazelhoff  |  50-65 years of age  |  Experience level: 2-5 safaris

personal, excellent service, good listeners, flexibel
5/5

In 2007 I booked for the first time my trip through Kenya-Tanzania at Bushtroop Tours & Safaris, this was an excellent trip. So knowing we were going to visit Kenya for 8 days I did not hesitate to contact Jacqueline to help me to make our trip. After we made the planning she booked everything for us and even surprised us with a special anniversary treatment (thanks for that). Bushtroop tours & safaris is a company who puts service at the first till third place and know their and surrounding countries very well. Are interested in people and respect wildlife and animals. For an amazing Africa experience contact them, you will be pleased. Thanks Bushtroop team, you are in our hearts, for sure we meet again.

Jose Fonseca   –  
United States US
Visited: July 2018 Reviewed: Sep 17, 2018

Email Jose Fonseca  |  35-50 years of age  |  Experience level: first safari

Trip of a lifetime , affordable , safe and secure.
5/5

Communications was 100%. Jaqueline was always available for us, almost 24hrs a day. With us living in the U.S. the time zones are different , so whenever we had a question or request and her replies came in, in LESS THAN 24 hrs. And we went back and forth on a few things regarding our trip. Reason cause our itinerary included before and after.

We highly recommend Bushtroop Safarii and Jaqueline and Team

Noel   –  
United Arab Emirates AE
Visited: September 2018 Reviewed: Sep 15, 2018

Email Noel  |  20-35 years of age  |  Experience level: first safari

My Best Trip Yet
5/5

I was amazed by how beautiful Kenya is and how wonderful the Kenyans are. I stayed 3 days in coastal Kenya (Kilifi, Nyali & Mombasa) and marveled on its pristine beaches and delectable seafoods. I did the 3 days in Masai Mara Safari trip which apparently has been the highlight of my trip to Kenya.

I luckily booked the safari package with Bushtroop Tours and Safaris. Jacqueline is very patient and helpful in answering all my queries about the tour. She made the overall transaction smooth and easy for me. I also appreciate how she helped me with some non-safari transactions like train ticket and hotel bookings. When I requested for an airport drop-off on the last day of the safari, she didn't hesitate and assured me that the driver will bring me to the airport. She even called and checked if I arrived at the airport on time.

The entire Masai Mara trip was so amazing. Seeing all the animals around you with the african savannah as the background is just surreal. I was lucky enough to see the great migration of thousands of wildebeest. I've also spent a day in the Masaai village, interact with the locals and learned more about their unique culture.

Masai Mara safari is a must-do experience and there is no other agency who can provide the best arrangement other than Jacqueline and her team in Bushtroop Tours and Safaris. I highly recommend this team.

Joanne Huang   –  
Taiwan TW
Visited: June 2018 Reviewed: Jul 19, 2018

Email Joanne Huang  |  20-35 years of age  |  Experience level: first safari

10 days trip for Kenya & Tanzania
5/5

Jacqueline is very helpful, she gave us many good advices to arrange this 10 days safari trip. She even help to arrange the additional boarder crossing for my parents. We are very lucky to find them to be our safari agent. Our 10 days safari trip was amazing, we saw not only the Africa big 5, but also the black rhino, which is very rarely to be seen.
I really recommend the safari tour with Brush troop and Jacqueline.

Alex   –  
Czech Republic CZ
Visited: February 2018 Reviewed: Mar 17, 2018

Email Alex  |  50-65 years of age  |  Experience level: first safari

The best Safaris we had
5/5

Company Bushtroops safaris fulfill all our expectations. We had a great time, all comunication was perfect, professional. Our driver /guide Dominic was so helpful, so nice. He made our time we spent at all safaris really outstanding. We visited all places we wanted, we observed all animals from big five, so we highly recommend to use company Bushtroops safari for any tour in Kenya.

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 36
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 3
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