Bush Troop Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 1997)
- Member Of:
- Kenya Association of Tour Operators
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $150 to $900 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Walter & Wolfgang | 50-65 years of age | Experience level: first safari
great safari
We did a self-drive tour around Kenia for 3 weeks. We rented a 4x4 car (Toyota RAV 4) from Bush Troop Safaris. It was very reasonably priced and in good condition. Apart from a flat tire on the trip, we did not experience any problem whatsoever.
We enjoyed the trip very much, the service by Bush Troop Safaris was very good.
20-35 years of age | Experience level: 2-5 safaris
FRAUD ALERT - this tour Company is defrauding tourists
In January 2015 “Bushtroop Tours & Safaris” company from Nairobi, Kenya refused to return the rental car deposit. We regarded this situation as a fraud and highly recommend extreme caution in any dealings with “Bushtroop Tours & Safaris” and personally with Jacqueline Mwathe and especially Moses Mutiva Ombeva.
My name is Nikolay Zagrebelnyy. I am 34 years old and I live in St. Petersburg, Russia.
In January 2015, me and my wife Natalia Klementyeva traveled in Africa: Kenya - Uganda - Rwanda - Congo - Burundi - Tanzania - Kenya together by car. The total mileage was about 5000 kilometers. This was our third visit to Kenya and sixth in Africa.
The car was rented in Bushtroop Tours & Safaris, Toyota RAV4, 2010, registration number KCB-573G. The company based in Nairobi, Kenya. Bushtroop Tours & Safaris has been selected on the Internet recommendations and the car availability. Our previous companies from Nairobi or could not be contacted or did not have the right car at the desired time. Many times we took a car in various countries and have never had problems, including previous trips to Kenya.
The car was given 31.12.2014, in good technical condition. Prospective route was agreed with Bushtroop Tours & Safaris, we made the contract and received the necessary documents. We paid the full rental price and a deposit - 1200 USD in cash.
When returning to Nairobi on 01/31/2015, we returned the car without any damage, which was confirmed by representatives of Bushtroop Tours & Safaris Jacqueline Mwathe and her colleague.
Despite this, Jacqueline Mwathe and her college refused to return the deposit, citing the fact that they put our deposit to the bank, and today is Saturday evening and the bank is closed.
At our request, the company chief Moses Mutiva Ombeva arrived and confirmed this information, also refused to return the deposit.
Bushtroop Tours & Safaris offered to transfer money to the bank card, or through Western Union. Moses Mutiva Ombeva Ombeva written receipt with a promise to transfer money and signed the contract.
The fact that the signature on the receipt does not match the signature in the other documents, I found only in the preparation of this site. Nevertheless, I guarantee that this signature of Moses Mutiva Ombeva.
The situation raises many questions, but in was already late evening and to return flight was only a few hours, so we went to the airport. At the airport Jacqueline personally promised to transfer money tomorrow. At that moment I almost believed her. We passed the car and flew home.
After four months, we have not received the money. Several times I called Jacqueline on the phone. In the last conversation, she promised to transfer the money on 28 April. This has not happened.
Conversations:
We regarded this situation as a fraud of Bushtroop Tours & Safaris and personally Moses Mutiva Ombeva. We highly recommend extreme caution in any dealings with Bushtroop Tours & Safaris and personally with Jacqueline Mwathe and especially Moses Mutiva Ombeva.
Reply from Bush Troop Safaris
Posted on Mar 29, 2016In regards of the above complain please do note that the above was sorted out and for any question please do get in touch with Mr Nikolay Zagrebelny for more clarification.
Kind Regards
Bush troop team
Email Mohamed Galgalo | 35-50 years of age | Experience level: 2-5 safaris
Friendly cost, very friendly tour guide/driver who is also very knowledgeable.
Our expectations were all met, The tour guide very knowledgeable and friendly and flexible.
Email Rushabh Shah | under20 years of age | Experience level: 2-5 safaris
Superb!
We went to climb Mt.Kenya with Bushtroop Safaris, I was very much pleased with their service and professionalism. The sales Lady Jacqeuline was very helpful and made this trip successful.
Also 7 stars would be less as a rating!
DE
20-35 years of age | Experience level: first safari
Great experience!
Hi there,
we booked a 7-day-safari (Amboseli National Park, Nakuru National Park and Masai Mara) and a 4-day-Mount Kenya Trip with Bushtroop Tours & Safaris and we can highly recommend the company.
The sales manager, Jaqueline, was very professional and efficient in providing responses to every query we had.
Our driver (Anthony) did a really great job. He has a huge knowledge and tried everything to make our trip unforgettable (and he succeed :)).
We were also happy with our Mount Kenya guide (David) even if he wasn't as well organised as Anthony.
To sum up, we would book our next trip with Bushtroop again.