Reviews

Sort By: Date Most Helpful Rating 231-240 of 302 Reviews
James   –  
United Kingdom UK
Visited: September 2024 Reviewed: Sep 13, 2024

Email James  |  20-35 years of age  |  Experience level: first safari

Fast and efficient responses, well organised
5/5

Morningstar helped organise our first safari and we enjoyed all of it. The guides were great, very well organised and the lodges were absolutely stunning beyond our expectations.

We ended up seeing all of the big 5 virtually every day and left the safari delighted.

We used Morningstar because of their response time which is really really useful and solved all of our problems (including when we had an issue with my father nearer the time of going). They checked in with us around our visa’s and vaccines as well.

Overall, a fantastic experience and I wouldn’t hesitate to recommend to family and friends.

Peter Hartard   –  
United Kingdom UK
Visited: August 2024 Reviewed: Sep 15, 2024

Email Peter Hartard  |  65+ years of age  |  Experience level: 2-5 safaris

Brilliant Company
5/5

This company is amazing if you are thinking of going on. Safari . Nothing was too much trouble and communications and time keeping were excellent Dennis was our tour consultant and first class. Our drivers were very knowledgeable great at spotting animals and all had a sense of humour They helped reduce any issues or stress when sorting out our accommodation train tickets and flights. It made everything go as smooth as silk. I have already passed their details to friends Thank you Morning Star

Echo   –  
China CN
Visited: August 2024 Reviewed: Sep 17, 2024

Email Echo  |  20-35 years of age  |  Experience level: first safari

reliable
5/5

Our counselor is Joy, she is very professional and responsible. And our driver Tim and Joshua both are conscientious.We saw many wild animals,although in peak season,our accommodation are fantastic.

Sarah   –  
United States US
Visited: September 2024 Reviewed: Sep 17, 2024

Email Sarah  |  50-65 years of age  |  Experience level: first safari

A wonderful well planned safari experience.
5/5

Dennis from Morningstar organized our trip, 2 nights in Nairobi, 8 nights on safari then 4 nights at Diani Beach. Everything went smoothly, our safari guide/driver Willy, was amazing, making sure we got to see the animals close up and was also very informative about the animals. Dennis checked in with us to make sure things were going smoothly. We thoroughly enjoyed our visit and would definitely recommend this company for safari trips.

Antonella   –  
Italy IT
Visited: August 2024 Reviewed: Sep 19, 2024

Email Antonella  |  35-50 years of age  |  Experience level: first safari

Very professional and available to respond to every request.
5/5

Very well organized and available to respond to every request. Both Joy on the booking side and Mike as driver and guide during the safari were very professional. Joy came to meet us to introduce us to Mike at the beginning of the trip and came to say goodbye at the end. With Mike we felt at ease and we saw all the animals of the savannah. The lodges were also excellent. It was a wonderful experience.

YANG   –  
China CN
Visited: August 2024 Reviewed: Sep 19, 2024

Email YANG  |  20-35 years of age  |  Experience level: first safari

Very thoughtful, very timely, very accurate, very good
5/5

This trip is my honeymoon with my wife. I will not talk much about the beautiful scenery in Africa, but mainly share my recognition of the travel agency. Alice responded to my every need in a timely and accurate manner, provided different suggestions, and made people feel at home. And the attitude was very good, the animal knowledge was very profound, it was a very perfect trip

PH   –  
China CN
Visited: September 2024 Reviewed: Sep 20, 2024

Email PH  |  20-35 years of age  |  Experience level: first safari

Fantastic Safari Adventure with a Highly Professional Team!
5/5

We had a fantastic experience with Morningstar Safari! Our driver and guide, Stephen, was extremely professional. He navigated even the roughest roads carefully, ensuring a smooth and comfortable ride. On main roads, he drove fast and safely, helping us reach each destination quickly. When spotting wildlife, Stephen gave us plenty of time to observe them and take photos, and shared fun facts about the animals. Thanks to him, we were able to see the Big Five and many other unique species, filling our photo albums with unforgettable moments.
Our travel consultant, Dennis, was also exceptional. During the planning stages, he promptly made adjustments to our itinerary based on our feedback. He handled all the hotel bookings, park tickets, and more. When we encountered a problem with our hotel room one night, I called Dennis, and he responded immediately. He communicated with the hotel manager and secured a better compensation for us.
A few suggestions:
1. The vehicle was a bit outdated compared to other safari cars and lacked charging ports, which would have been useful on long drives.
2. We also nearly missed the rhino, even though they were quite close. Fortunately, I spotted them after standing up, allowing us to capture this memorable moment.
3. Additionally, after paying the deposit, Dennis became a bit slower in responding to messages, and we didn't receive much guidance or attention before the trip, which would have been helpful for better preparation.
Although there are still some points for improvement, we are overall very satisfied with the service and highly recommend Morningstar Safari!

Vivian Cui   –  
China CN
Visited: September 2024 Reviewed: Sep 23, 2024

Email Vivian Cui  |  20-35 years of age  |  Experience level: first safari

so excellent trip and a really good service from Morning Star
5/5

Before the trip started:
Joysharon gave fast response to emails and answers to questions: because it was the first time I went there so I had a lot of questions listed one by one and they responded to them one by one, which was a lot of peace of mind It took me about 3 days to confirm them.

The rooms were all available and well booked: we actually chose the most popular hotels throughout the trip not only were we able to book 3 rooms, but when we arrived, we found that they would automatically help us to arrange a better type of room in the hotel, for example, navasha arranged for a room by the lake!
After paying the deposit, they also provide us with WeChat, so that Chinese guests can contact us at any time.

During the trip
Overall service experience is good: safari car is 4 * 4 landcrusier we all feel that the car is bigger than other road to see 6 people seat is very comfortable; bottled water unlimited free drink to save a lot of money;

no invisible consumption: almost completely according to the itinerary

Our guide's name was Alex, he was never late during the 7 days, although we were more than half an hour late every day, but he always told us hakuna matata; on the last day, we said we wanted to find a supermarket to buy some tea as a gift, he took us to a local supermarket, it's very cheap and very local; he even washed the car 3 times during the 7 days, it was really sweet.

Radha Balasubramanian   –  
Virgin Islands (U.S.) VI
Visited: September 2024 Reviewed: Sep 24, 2024

Email Radha Balasubramanian  |  65+ years of age  |  Experience level: first safari

Very responsible and compassionate.
5/5

MorningStar is a group that was about to take us on a Safari in Kenya when we suddenly faced a nightmarish situation.

Young men Dennis and Alex were ready to pick us up to go on a safari. We were a group of six and our average age was 75. One person in our group, slumped and fell as he was coming to join us at the reception. He had a cardiac arrest and passed away in the corridor. Everything went topsy- turvy.

Dennis and Alex came over and immediately told us they will take care of everything and we didn’t have to do anything. Exactly according to their words, the employees of Morning Star were with us from the first day until they put us in the plane back to the US.

Morning star employees said they will take care of every detail for us and told us we can continue to stay in the same hotel and do not have to worry about anything. Sure enough we did not have to hassle with anything. They took care of the formalities in the funeral home, procuring the death certificate, informing the US Embassy. At the same time they were talking to us and helping us to process our grief. Alex and Dennis took on the whole responsibility with a smile.

The MorningStar employees made everything easy, smooth and efficient. I recommend them from the bottom of my heart for any group that wants to go on a Safari. These are great guys who make sure you are in comfort throughout and, I am sure, will give you an unforgettable Safari experience!

Mum&daughter24   –  
Australia AU
Visited: September 2024 Reviewed: Sep 24, 2024

Email Mum&daughter24  |  50-65 years of age  |  Experience level: first safari

Excellent response to all queries, the safari was well organised and covered everything we wanted.
5/5

Dennis our travel consultant went out of his way to create an itinerary that covered everything we wanted to do and he was prompt with all responses despite the many changes that we made. Our 9 day safari to Kenya and Tanzania which included 4 national parks went off without a hitch. The accommodation and food were excellent, our drivers Alex, Jackson and Augustine were all fabulous, seeking out the animals we wanted to see and trying to get us as close as possible, telling us stories, willingly sharing their vast knowledge of the animals and parks and allowing us plenty of time to take photos. Everything went very smoothly and went above our expectations. Everywhere we went we felt very welcome which made the whole experience truly memorable.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 280
  • 4 star 14
  • 3 star 1
  • 2 star 1
  • 1 star 6
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