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KJ   –  
United States US
Visited: March 2025 Reviewed: Mar 25, 2025

Email KJ  |  20-35 years of age  |  Experience level: first safari

Excellent
5/5

From start to finish the service from Morningstar, particularly Alice Moraa was excellent. She planned our trip per our specifications and everything ran according to the schedule and itinerary she had planned for us. We did the luxury 5 day safari in Kenya which included only road transfers (no flights), excellent lodges, and the hot air balloon safari. We had John as our guide and he was great; very knowledgeable, friendly and flexible. The only negative is that we had an older Landcruiser for the first day of our trip with ripped seat covers and dust; it was clear looking at other safari vehicles that ours was not up to par with others. However, when I brought this up to Alice on day 2 of the trip she was able to get us a new vehicle within about an hour since we were driving through Nairobi- which was excellent service on her part. The only feedback we would have to Morningstar is to just upgrade all of the vehicles, as it unnecessarily hindered our otherwise overwhelmingly positive experience. Thank you Alice and John for planning an unforgettable trip!

Reply from Morning Star Tours & Travel
Reply from Morning Star Tours & Travel
Posted on Mar 26, 2025

Thank you so much for sharing your wonderful experience with us! We're delighted that your five-day luxury safari in Kenya was a memorable and meaningful journey. Having a passionate guide like John makes all the difference, and we're thrilled to know he helped create such memorable moments for you. We're also delighted that Alice provided excellent support during the booking process, creating an itinerary that made the most of your time.

We appreciate you bringing the issue with the vehicle on the first day to Alice. To uphold our high standards in the tourism industry and ensure we deliver exceptional service to all our clients, we have acquired a new fleet of 4x4 Land Cruisers, one of which you used for the rest of your safari. We have also upgraded our vehicles to ensure the safety and comfort of all our guests during their adventures.

We’re honored to have been part of your adventure, and we’d love to welcome you back for another unforgettable journey in the future!

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 311
  • 4 star 14
  • 3 star 1
  • 2 star 1
  • 1 star 6
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