Taking you to the exotic African wild!
Morning Star Tours & Travel
- Located In:
- Size:
- 20-50 employees (Founded in 2018)
- Member Of:
- IATA, KATO, AMREF & TOSK
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $134 to $806 per person per day (USD, excl. int'l flights)
Reviews
SG
Email Leo | 20-35 years of age | Experience level: first safari
Life trip but with dissatisfaction and disappointments
The pre-communication with Morning Star was very smooth, they finally customized a 10-day itinerary according to our ideas, we enjoyed most of the time in these 10 days, thanks for this;
The downside is that the problems with the vehicle happened 3 times in the 10 days and we had to change the vehicle twice for that;
What's even more uncomfortable is that when I expressed that I were not 100% satisfied with the trip, they directly recalled and deleted the link to write my review which had been sent to me already, even though I asked them for sending me the link again at least 2-3 times, they always tried to procrastinate and refuse, that’s unacceptable and directly affects my final evaluation.
Reply from Morning Star Tours & Travel
Posted on Jul 12, 2024Hello,
We would like to address the above review as follows;
Our client booked a 10-day safari with us, and we allocated them a good driver guide. They enjoyed most of the safari, as evidenced by their feedback. First and foremost, we would like to apologize for the mechanical problem with the vehicle that occurred during the last days of the safari. Most of the roads in Kenya were severely damaged by the recent floods this year, and unfortunately, our car developed some mechanical problems on the way to Masai Mara. The driver guide informed the office, and we dispatched a mechanic based in Narok (a town close to Masai Mara) to check the problem, which was fixed within one hour. As we needed to take the vehicle for servicing and repair before it became a big problem, we requested the clients change their vehicle to another car we dispatched from the office to save the situation. I can confirm that the remaining part of the safari went well without any problems.
We endeavor to provide 5-star services to all our clients with well-maintained vehicles, and we have acquired a new fleet to serve our clients.