Taking you to the exotic African wild!
Morning Star Tours & Travel
- Located In:
- Size:
- 20-50 employees (Founded in 2018)
- Member Of:
- IATA, KATO, AMREF & TOSK
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $134 to $806 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Matt | 20-35 years of age | Experience level: first safari
Unfulfilled refunded after 1 month due to their mistake
Our recent 8-day trip to Kenya and Tanzania with Morningstar was far from the unforgettable adventure we’d hoped for. Starting from Tanzania, everything went wrong and they still own us a huge number of money for nearly a month. They promised to refund next week everyday, but still seeing no money yet. And we even got a message from him saying we are NOT PATIENT!
In Tanzania, we had to pay for multiple services, including park fee, transportation fee, etc, twice, losing 2 half-day of safari due payment not done in advance. Despite reassurances from Dennis, Morningstar’s owner, promised refunds for these extra expenses never received. Further more, Morningstar has no direct staff in Tanzania, so they rely on a partner agency, which resulted in poor coordination and minimal support.
Having made our full payment two weeks prior to departure, we trusted that all fees were covered. However, upon arrival in Tanzania, we learned that key expenses, including park entry and transport, hadn’t been paid. Faced with the risk of being stranded, we had no choice but to cover these costs ourselves. Dennis blamed the missing payments on a hacked bank account and again promised a refund once we returned to Kenya—a promise that remains unfulfilled 25 days later.
While our guide Caleb in Kenya was experienced and dedicated, Morningstar’s overall handling left us disheartened. The lack of support, broken promises, and financial inconvenience made what should have been a dream safari a frustrating experience. Sadly, I cannot recommend Morningstar based on our trip.
Furthermore, I don't know if there’s anything related to racism or not, but I do find that reviews from other countries are great, they did not had to experience paying everything twice, while many Chinese tourists report money loss without timely refunds.
We do sincerely wish that the excuse from Denise is true and he will refund as he promised. Please get us the refund ASAP. If so, the whole trip is a memorable experience with MorningStar.