Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 35
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 37 Reviews
Nigel Saunders   –  
Australia AU
Visited: June 2012 Reviewed: Nov 1, 2013

Email Nigel Saunders  |  50-65 years of age  |  Experience level: 2-5 safaris

A very special tour for my family on my wife's 50th birthday.
5/5

Excellent communication with great tour guide in Eliabu. Very memorable and educational trip.

Natasha   –  
United States US
Visited: April 2014 Reviewed: May 20, 2014

Email Natasha  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing. Unforgettable. Can't wait to do it again.
5/5

We went on a 5 day safari with eastern sun last month and it was an incredible experience. From start to finish, I can't speak highly enough of this company and their employees. Mercy made the booking process so easy for me and was always quick to reply to emails. She gave me different options for our safari and allowed me to pick the one that best suited our budget. Their rates were also very reasonable compared to other operators I contacted. From the moment we arrived in Tanzania, Mercy was in contact with us and gave us a thorough briefing of our safari. Our guide Eddie was AMAZING and incredibly knowledgeable of the parks and their animals. He was very patient with all of our questions (and we asked him a lot!). Eastern sun made the journey so easy and pleasant for us and of course the safari itself was unbelievable. I highly recommend eastern sun to anyone that may be interested in experiencing the greatness of Tanzania's parks. Asante Sana Mercy and Eddie!

Mahmoud Malik   –  
United Arab Emirates AE
Visited: August 2014 Reviewed: Sep 6, 2014

50-65 years of age  |  Experience level: 2-5 safaris

Fabulous Safari Experience
5/5

My family had a fantastic safari experience, visited Serengeti and Ngorongoro crater. Game viewing was outstanding in both locations. Managed to see all the big five and large herds of animals, with some very close encounters with the lions, leopard and cheetah.
Stayed in Mount Meru hotel, Mbuzi Mawe luxury tent lodge and Sopo Lodge - All very good accommodations.
Merci did a great job of organizing the trip, was quick to respond to my queries, tailored the itinerary to my liking and budget, made good recommendations.
Our Guide Bonyface, was a thorough professional, very articulate and knowledgeable, with a good sense of humor and above all a careful driver.

Willard De Alwis   –  
Australia AU
Visited: September 2014 Reviewed: Oct 17, 2014

Email Willard De Alwis  |  50-65 years of age  |  Experience level: first safari

An amazing experience
5/5

I feel so lucky have our seven day safari tour organised by Easternsun Tour and Safaris. Our itinerary was very well planned by Mercy who has immense experience organising safaris. She also went out of the way to help finding our delayed luggage after arriving in Kilimanjaro. Our tour covered tarangere, Serengeti, Ngorongoro crater and lake manyara. Our guide was Hassan and he was very intelligent and knowledgeable. We saw many lions , elephants , giraffes , Zebras , a few Leopards and just one Rhino ( thanks to poachers) Wildebeest migration was an extraordinary experience. I have no hesitation in recommending Eastern Sun safaris to anyone who wishes to tour Tanzania for a safari tour.

Elton St John   –  
Malta MT
Visited: July 2014 Reviewed: Oct 18, 2014

35-50 years of age  |  Experience level: over 5 safaris

The experience of a lifetime
5/5

Setting plans with eastern sun tours was as easy as a,b,c. when planning a tour of this sort one starts to build up heaps of concerns ,i was one of them .I started to browse the web to find tour operators that meet our needs and also affordable .Send tons of inquires to various operators ,all showing same itinerary but prices varies a lot .Eastern sun was our choice .Started to communicate via e mails ,i was a real pain in the butt but Mercy was always patient and helpful,no communication barriers or whatsoever .No problems when it comes to bank swifts ,Africa is a non-sepa country and so you cannot make ibans ,for me it was a great concern sending a lump sum to this alien account ,but believe me i would have never had this negative thought if i knew Mercy et al before .....they are wonderful people . The safari journey was mind-blowing ,the driver/guide did a great job, he showed us all of it ,always on time and helpful.Lodges and camps that eastern sun recommended were tops .Great scenery ,.good food and excellent service .During our 7 day safari we had only one issue with one resort for small portions of food ,they served us a double portion after complaining .Having said that Eastern sun tours showed us Tanzania with a very affordable price and made a group of 4 adventurers from Malta very very happy .

Tony Mitchell   –  
Australia AU
Visited: September 2014 Reviewed: Oct 20, 2014

Email Tony Mitchell  |  50-65 years of age  |  Experience level: first safari

Eastern Sun - A fantastic team to summit Uhuru Peak with
5/5

I still can't believe I made it to Uhuru Peak, but two mates and I did the trek with the best bunch of guides and porters on the Mountain. Mercy and Simon couldn't be more helpful with our booking, payment and provision of information, amid our changing requirements. Two expert guides, a cook and several porters spoiled us with their friendly and service-focused attention from pick-up to drop-off in Arusha. Our memories of fatigue and cold air have faded while the social times with this fantastic team remain vivid recollections. The tents and equipment, food, briefings and safety were second to none. I want to go again with the guys from Eastern Sun Tours & Safaris.

Tom White   –  
United Kingdom UK
Visited: July 2014 Reviewed: Nov 16, 2014

20-35 years of age  |  Experience level: 2-5 safaris

Summiting with Eastern Sun
5/5

When looking for a company to arrange a Kilimanjaro climb, I must admit I was overwhelmed with the number of operators out there and found it difficult to know which operator could be trusted. After getting a few quotes from various operators, I found Eastern Sun on Safaribookings.com and was impressed with the speed of their responses to my initial emails. I was also impressed with how cheap they came up when compared to other operators. I was a bit nervous that they were so cheap that it was too good to be true, but any concerns I had were soon resolved on the morning of our trek.

Our pick up turned up at our hotel in Arusha at the arranged time and took us on the long drive to the start of the rongai route. The drive took us most of our first day. We were a little put out that we were only told at Marangu gate to kili that plastic bottles are not allowed on the mountain as we had planned to use these. In the end we had to arrange to borrow our guides' bottles. In future I believe this should be made clear in the booking emails. We were also a little annoyed that we had to pay $10pp to hire leccy poles when we thought they were included in the price.

Once we had resolved these issues we continued with our drive north. Once we got out of the jeeps, there was a lot of sitting around, but were soon on our way with the trek. On our first night we were pleastantly surprised with the quality and quantity of food provided by our chef Stephen. Throughout the trek we were well fed and never went hungry once. In terms of water, although I had water treatment pills I was told the water was treated, but later found out it was not. Fortunately we didn't get ill following this mix up (I think its pretty low risk anyway), but had to treat our water for the rest of our trip. For anyone looking to go on a trip, I'd advise taking water treatment pills just in case.

In terms of our guide (Arnold) and assistant guide (godfrey) we were very impressed. Not only did they make great company, but were also informative and made it clear that safety was put first. Our guide measured our heart rate and blood oxygen levels at least once a day and gave excellent advice based on years of experience on the mountain. If you go on a trip and use one of these devices (it takes a reading from your finger) ladies make sure you are not wearing nail varnish as this skews the results. Unfortunately I got bad altitude sickness symptoms at kibo (basically the worst headache i've ever experienced) but arnold's advice to take ibuprofen (I was already taking diamox)worked perfectly and I was able to summit feeling great!It was reassuring to know that Arnold would not have allowed us to summit unless he thought it was safe to do so.

All in all we were impressed with Eastern Sun and despite the minor issues we had, we were impressed with the service we received making it a trip we'll never forget.

Nikki S   –  
United States US
Visited: January 2015 Reviewed: Feb 6, 2015

20-35 years of age  |  Experience level: first safari

Amazing Experience in Tanzania!
5/5

My husband and I booked our honeymoon with Eastern Sun to hike Kilimanjaro, go on safari and to visit Zanzibar, and we had a fantastic experience. From the time that we arrived at Kilimanjaro, everything went very smoothly. Our driver picked us up right on time and even had flowers to greet us with. We then spent a night at a relaxing little hotel before heading out to start our hike. The hike was great- our porters were amazing and all of the food that Stephen cooked for us was delicious. We could not have asked for a better guide, Arnold, or assistant guide, Tuma. They were so knowledgeable and helpful, and just really enjoyable to be around. We've even kept in touch with them over whats app and facebook since we left Tanzania.

We also had great experience on Safari with our guide Richard. He was also very knowledgeable about the animals, which we saw tons of- baby cheetas, hippos, elephants, and rhinos, lion cubs and the all of the big 5. We really enjoyed the accommodations on the safari as well, they had really friendly and helpful staff and we met some other great travelers as well. I especially loved the Maramboi camp where we were able to go for a run and had a close encounter with some Giraffes.

After Safari we were off to Zanzibar, which was absolutely beautiful. We got to spend a bit of time in Stonetown and explore on our own which we really enjoyed. After that we headed out to the resort where we got to kayak, run, and go Scuba diving. We also went on a spice tour and got some really great lunch in Stonetown on the way back to the airport as well.

The only issue that we had the entire time that we were there was with the weight of luggage when we flew to and from Zanzibar, as we had quite a bit of since we had done the hike and safari. We contacted Mercy and she was very quick to respond and help us through this issue, which we appreciated. My only suggestion would be for those doing the hike to somehow have the baggage held while traveling to Zanzibar to avoid this issue.

Overall, we had an amazing experience with Eastern Sun. We absolutely cannot wait to go back and visit Tanzania again in the future!!

Natalie   –  
Australia AU
Visited: February 2015 Reviewed: Mar 15, 2015

35-50 years of age  |  Experience level: first safari

serengeti and eastern sun tours exceeded all my expectations
5/5

Huge thanks to Merci for all her help in planning the safari of a lifetime. She is so knowledgeable and helpful. She tailored our safari to suit our wishes and budget. The accommodation she chose was excellent.
The safari well and truly exceeded all my expectations. Never did I imagine we would see so many animals and get so close to them. I would have to say that our driver Eddy is the big reason for that
We couldn't have asked for a better driver and guide, and such a great guy. Eddy was so informative, fun and knew exactly where to find all the animals. His driving skills on the bumpy roads in the national parks made for a very smooth ride.
I couldn't recommend him highly enough.
Anyone that is thinking of doing a serengeti safari, do youself a favour and don't go without booking through Eastern sun Tours. Merci and Eddy will provide you with the safari experience of a lifetime.

Thorbjorg Kolbeinsdottir   –  
Iceland IS
Visited: March 2015 Reviewed: Apr 14, 2015

Email Thorbjorg Kolbeinsdottir  |  50-65 years of age  |  Experience level: first safari

My Safari tour with Eastern Sun Tours & Safaris was great and big adventure with great guide.
5/5

Very good communications and service from Mercy. It fulfilled all my expectations. The safari tour was on big adventure with great guide, Richard Nicholas, and he served us also very well. I give recommend to Eastern Sun Tours. Thank you all :-) Greetings from Iceland.
Thorbjorg Kolbeinsdottir

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0
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