jimmy and the team after a successful trekking
Azas Safaris
- Located In:
- Size:
- 1-5 employees (Founded in 2012)
- Member Of:
- UTB, UWA & YUTO
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
BE
Email Punie Dany | 65+ years of age | Experience level: over 5 safaris
Unforgettable trip to Uganda!
We had the most beautifull experience in Uganda! In 3 weeks, we enjoyed Sipi Falls, Kidepo NP, Queen Elisabeth NP, the magnificent Murchison Park and the Falls (never seen such a stunning and powerfull Fall!), Kibale NP, with an unforgettable Chimpansee tracking!! We enjoyed a boatride on the Nile, a boatride at the Kasingachannel, we will never forget the stunning Gorillatracking, it was amazing!! Our last 2 days we stayed at M’Buro Lake NP.
we saw many buffalo’s, Lions, lions with cobs, a Leopard with a kob, snakes, hyena’s, girafs, zebra’s, Topi’s, impala’s, elands, elephants, hartebeests, lot’s of hippo’s, many, many little and very big birds, crocodiles, ….
We visited a school
We visited a coffee plantation and a banana plantation and we went to a community centre for women, we had also a tour with the very friendly Batwa people
The weather in september was very good, warm but everyday a little or a less little shower.
The local people were very friendly. Everyday, we had excelent food in the lodges and on the road.
The roads are very bad, you definatly need a 4wheeldrive and a local driver.
Thanks to Azas Safaris, our trip was well organised and we had the best driver/ranger Christopher!
We definitaly recommand Azas Safari! We might contact them to maybe organise our trip to Tanzania!
IT
Email Bella | 50-65 years of age | Experience level: 2-5 safaris
Alan was sweet and kind and knowledgeable and very patient!
They selected very beautiful lodges for us and a perfect itinerary where we got to see the gorillas and chimpanzees. We were more than happy with the service that we received. I would choose them again.
US
Email Jenny | 35-50 years of age | Experience level: first safari
Unethical
I booked a 12 day safari in Uganda, Kenya, and Tanzania in September 2023 for a trip scheduled the end of June 2024 (fully paid for April 2024). At the time of booking I was promised all confirmations of lodges, flights. The beginning of June, I reached out to their office to request the promised confirmations 3 times. When I did finally receive the confirmations, they were only for the Uganda portion. I repeatedly requested the confirmations for Kenya and Tanzania and was repeatedly told “everything is reserved.” This turned out to be the first of many lies made by the head of the company, Simon. The day before my flight to Kenya, with no evidence of a flight from Entebbe to Nairobi, I contacted the lodge in Kenya to confirm my reservation. I discovered the reservation had been made but was not paid for, so they had not released the confirmation. Additionally, I was informed the Kenya agent they outsourced (they contacted her the DAY I ARRIVED to organize that portion!!) had not been paid for the additional 7 nights (lodging, flights, activities) in Kenya and Tanzania. My flight from Uganda to Kenya, which I was also told conflicting lies and excuses about, was purchased by an office worker 6 hours before scheduled departure. As of this time, the payment (which is significant) to the agent in Kenya (who is beyond superb) is unpaid by Azas. Avoid this company at all costs.
Reply from Azas Safaris
Posted on Jun 28, 2024hello jennifer , thank you so much for your review and we take your concern so serious , From the start, Jennifer you booked with azas safaris Uganda , its true . you came to Uganda and did all you ware supposed to do( for 5 days) , on the day you were supposed to go to Kenya there was an issue with your flight we had booked before which needed immediate amendment, we are sorry if we amended it the way you never liked . you were coming from Bwindi on 22nd June 2024 in the mid morning with Aerlolink airline(a domestic flight). it was arriving Entebbe at 11:00AM , then your flight to kenya that you wanted was at 8:00am the same day with Uganda airlines which we had paid earlier but it was interrupted by change in program by aerlolink from Bwindi to Kampala this was an error by an airline but we own it .
What we did was , we paid for another flight on the same date with the Ugandan airline arriving in Kenya at 9pm.
To help jennifer our client pass a day without boredom, we paid K hotels in Entebbe for her to rest and also we paid for her tour to Mabamba swamp for birding so she can be busy and later go to Kenya . Of which she accepted.
Where did the problem come from?
When she(Jennifer) was in Bwindi at mahogany hotel we sent to her a contact of Teresa , a kenyan operator , of which they started talking and revising the program , Teresa convinced her and gave her another plan , on reaching Entebbe (on 22nd June 2024) , she met with azas safaris personnel , they convinced her to follow the program so that her trip in kenya and Tanzania is a success, she refused , she blocked us on whatsapp ,she refused to go to Khotels and chose to board to kenya and meet Teresa, it hurt us because we wanted to make her trip a success , on 23rd June 2024 , she never talked to us , we never blamed her because we understood her argument , on 24th morning Through Teresa number on whatsapp she texted us back and told us to pay Teresa both Kenya trip and Tanzania Trip. We told her(our client) that Teresa was only to do a Kenya trip and Tanzania trip was supposed to be done by Daniel of a company called moving sand Africa of which he was already paid, Jennifer turned this down, we have the invoice and proof of payment to Daniel. She(Jennifer) said that she wants Teresa to do both, we kindly understand it was a business opportunity for Teresa , so we never wanted to spoil both side, we let Teresa go on with a client.
Why did we pay Daniel and never pay Teresa earlier ?
We have worked with Daniel for many trips in Tanzania , and it was our first time to work in Kenya with Teresa, so we wanted to pay for a trip when Teresa has received a client because Kenya is near, we can pay instantly . Teresa used that advantage to take over our client because a client talked to her more than she talked to us. But we are glad a client continued and completed a trip with Teresa.
SOLUTION
When all that came about , I told Jennifer we can refund your money , and she promised to send bank details to us, we are willing to refund her all her money and we shall improve next time.
We are very sorry where we went wrong , next time we shall do better.
DE
Email Sharif | 20-35 years of age | Experience level: first safari
Efficiency
I booked a safari with azas safaris Uganda in March 2024 , I wanted to spend summer holiday in Uganda. I searched them online via their website and on safari booking , they replied instantly and prisca made it easy for me to book the trip. They kept on giving me weekly updates about my trip until 15th June 2024 when I began my trip.
Fast forward , my 10 days trip was very well organized with nice hotels , I liked kyaninga lodge in kibale national park and mahogany springs hotels in Bwindi . The highlight of my trip was gorilla trekking in Bwindi and murchison falls , what a beautiful scenery .
My guide Jimmy was good , with best knowledge about animals , and a care full driver .
😊 our vehicle got stuck in a muddy road in kibale forest , it was a moment pushing it out from the mud with the locals .
I recommend azas safaris Uganda and jimmy the guide.
DE
Email Emmanuel | 35-50 years of age | Experience level: first safari
Culture tour and gorilla 🦍
I was recommended to azas safaris Uganda by our friends here in Germany who travelled with the organization before , our interest was in gorilla trekking in Uganda and Hadza people in Tanzania ( lake wayside) . We contacted azas safaris on email , they made for us a great arrangements.
Gorilla trekking was epic , and Treekers lodge was great.
They organized for us a transfer to Tanzania, we met Daniel their partner at the airport, We visited a hadza people and masai people they are amazing.
Daniel told us about Serengeti national park , we would like to go back again next summer .
Thanks to Daniel .
Contact azas safaris Uganda for a good trip . Bye
Email Leticia Sanders | 20-35 years of age | Experience level: 2-5 safaris
Exceptional
We had an amazing trip to Uganda with Azas Safaris, and we thoroughly enjoyed it. We went gorilla and chimpanzee trekking in Kibale and Bwindi National Parks. We also visited Queen Elizabeth National Park and Murchison Falls National Park because we were also interested in other wild life. We were able to visit the Kazinga channel too, which we were not aware of prior. Prisca was a pleasure to communicate with beforehand, and she was always quick to respond to our emails and WhatsApp too . While we were on safari, Simon also got in touch with us to make sure everything was going well. Jimmy, our tour guide, made the experience unforgettable, and we heartily recommend him to show you around stunning Uganda. He looked after us really well and gave us lots of time to spend with the animals. Throughout our entire visit, we were made to feel incredibly comfortable and safe. At the same time, we visited Mabamba Swamp to see a shoebill, but it was unfortunate we were not able to see it. I advise other travellers to always consider visiting the swamp twice to get higher chances.
We highly recommend Azas!
DE
Email Ivan | 20-35 years of age | Experience level: first safari
Azas Safaris are Excellent and professional in what they are doing. Customer care at its best. 😊
Beautiful country
Last year in June 2023 I booked a trip with azas safaris Uganda , me and my other 3 friends kept on talking to Simon and prisca monthly and they promised us a great trip. At first I was abit worried but after viewing their work online , I decided to move with them. And the rest was history.
It was a fly in trip from Entebbe to Bwindi and then relaxing in bunyonyi .
Azas safaris Uganda recommended us a one day relaxing after gorillas trekking activity, yes it’s kinda hectic.
I knew English but my colleagues only knew Spanish but azas safaris Uganda provided us a translator who helped us all through.
We had our gorilla trekking activity, it was nice to see human like creatures in the wild , it’s safe though scary 😃
Accommodation was up to our expectations, mahogany lodge was awesome and bird nest resort in bunyonyi was amazing with a great view to the lake . We also interacted with a community which was great. Later we came back to Entebbe airport through kisoro , a hilly area with amazing views.
For gorilla trekking activities, I recommend this company ( azas safaris Uganda ) , they gave us a great memory , we have already referred them to our friends who are travelling with them next year in summer.
We shall miss Uganda. 🇺🇬
Email P. August | 35-50 years of age | Experience level: first safari
Just Amazing
In April this year we visited kenya 🇰🇪, our plan was to visit Masai Mara but due to flooding, we couldn’t finish our trip , we were evacuated back to Nairobi.
We got an idea to visit Uganda , mostly to trek gorillas, we went on safari booking and azas safaris Uganda was popular for gorilla trekking , we chose 3 operators but azas was competitive and their quote was budget friendly.
We talked to prisca on WhatsApp, she planned our trip from Entebbe to Bwindi and back to Entebbe with in 3 days. It was perfect.
PT
Email Guilherme | 20-35 years of age | Experience level: first safari
Dream Africa Safari come true
This was our first ever holiday to Africa all the way from Portugal. From the time I started talking to azas safaris uganda team , from customary made itinerary, planning and communication was excellent.
We mostly preferred camping , and each camp had incredible staff , view , guides and accommodation. The food was amazing, uganda has organic food.
At each location we sighted different animal species , birds and plant life.
The organization of each camp were amazing, we enjoyed cultural diversity of Uganda , batwa people in Bwindi had an amazing story , Bigodi community activities in kibale national park was amazing.
And the highlight of all , gorilla trekking, what an amazing experience, it was worth every moment.
Thank you to each staff at azas safaris uganda and all people we had on our trip. We shall always share this experience.
DE
Email Lucas Weber | 35-50 years of age | Experience level: first safari
The staff at azas safaris was amazing ! I would absolutely recommend them to anyone
Our trip to Uganda and Rwanda was amazing , at first we were hesitant to book via Safari booking because it was our first time , but we found azas safaris Uganda , they really had good itineraries. We chose a trip to Rwanda but simon customized it and added uganda. Double gorilla trekking (Uganda + Rwanda ) was phenomenal. Everything was arranged and coordinated perfectly.
It was an amazing experience not to worry about the quality of accommodation, the transport means and timely replies . We just focused on enjoying the trip. Jimmy our guide was amazing, he is well trained guide and driver
We absolutely recommend them to everyone
Thank you so much all.