Azas Safaris

Reply from Azas Safaris

Hello Ralf, thank you for your review , we understand your frustration, we are sorry it happened but thats not how we are, we always want to sit on the round table and solve issues with our clients for better trips although we are humans , sometimes its hard to please everyone but we try our best.

First of all kindly observe the following points .

1. You paid 10500usd for the trip as its shown on the receipt of payment( 3 people)
2. You paid 528usd for KHOTELS to us as shown on the receipt of payment.
3. Pesapal charged us 4% of that money , pesapal charged us 275.7usd which you also did not pay to us.

Let me breakdown the services we provided to you.
a) we bought for you 3 gorilla permits at 2400usd
b) we bought for you 3 chimpanzee permits at 750usd
c) we paid mahogany springs lodge in bwindi at 1710usd for 2 nights .
d) we paid turacco treetops lodge in kibale at 890usd for 2 nights
e) we paid twiga lodge in murchison at 1000usd for 2 nights
f) we paid KHOTELS 650usd for 2 nights , remember you paid 528usd to us. K HOTELS wanted 960usd in total.
g)we paid kasenyi safari camp in queen elizabeth NP which you refused to go to , yet its a good semi-luxury lodge
h) we paid your inland flight to kihihi at 803usd for 3 people on 30th july 2024.
i) we gave money to a guide 1105usd , for his allowance and fuel for 10days .
h) we paid 3 park entries in queen elizabeth at 360usd , each day was 120usd for 3 people .
i) we paid the boat at kazinga channel at 50usd
j) we paid boat trip in murchison at 96usd
k) we paid bigodi community walk in kibale national park at 53usd
l) we paid rhino tracking in nakasongola at 150usd for 3 people .
m) we paid abatwa caltural walk and community walk in bwindi at 105usd.
n) we also paid hiking at the top of the falls at 30usd for 3 people .
0) we paid 2 park entries in murchison falls national park at 240usd.

TOTAL EXPENDITURE : 12072USD remember you paid 11,028usd minus pesal pal charges of 275usd

when you add all those expenses above , you get 12072usd , that means we went extra 1044usd loss for your trip.
your argument , you wanted us to pay K hotel more 310usd and pay mweya 1856usd. So if we paid mweya safari lodge , that means we would have made loss of about 2354usd , which is a big loss for our company. We tried to explain to you via a whatsapp phone call this incident which rarely happens to us but you never understood and instead you were abusive and threatening, we respected you and your argument. if we were fraudsters , you would not have found us in uganda and all those services above would not have been paid.

For not picking you up from the airport, we are sorry , You reached the airport at 3:00am in the night of 29th july 2024 , and we paid the hotel 30usd for your pick up. Since it was a fly in trip that is you were supposed to fly from entebbe to bwindi on 30th july 2024, that means your guide had to drive from kampala to bwindi on 29th july 2024 day time so that you find him at kihihi airport on arrival. Thats why we contacted a hotel for a pick up in the late night.

About mweya safari lodge, previous you wanted kyambura gorge lodge , kyambura gorge lodge each day we were supposed to pay 3150usd for 3 people ( double occupancy is 1715usd , single occupancy is 1453), then for 3 days , we were supposed to pay 9450usd , remember you paid 10500usd for the whole trip, and you were insisting we pay it,how was that possible?. Then you opted for mweya safari lodge , since already we were out of money, we opted for kasenyi safari camp( a lodge better than mweya) which you refused to occupy and went for mweya where you paid for your self.

we are very sorry , and sorry for all that went wrong , we thought we would sit on the round table and make this trip awesome of which it was not possible. We wanted you to have a great trip but also to protect our company from a loss,at the e nd of the dayhumanity + empathy solves everything.
We shall always do better for our next clients.