Reviews

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Antonio Fonseca   –  
Portugal PT
Visited: August 2024 Reviewed: Sep 23, 2024

Email Antonio Fonseca  |  50-65 years of age  |  Experience level: 2-5 safaris

Wonderful time in Burundi, DRC and Ruanda
5/5

I recently booked a vacation through Empirical, and I couldn’t be happier with the experience! From the moment I reached out to inquire about a trip to se the low land gorillas in DRC, their team was incredibly helpful, knowledgeable, and responsive. They listened carefully to what I was looking for and tailored a perfect itinerary that met all my expectations and more.

The booking process was smooth and hassle-free. They took care of every detail, from flights to accommodations and excursions, ensuring everything ran like clockwork. What really stood out to me was their attention to detail and the personalized service. They even provided some excellent recommendations for local restaurants and hidden gems that made the trip truly unforgettable.

Throughout the trip, they were available for any questions or concerns, which provided peace of mind. Everything from airport transfers to tours was well-coordinated, and I never felt stressed or unsure about any part of the journey. Overall, I highly recommend Empirical for anyone looking to plan a seamless and enjoyable travel experience. Their professionalism, expertise, and personal touch truly made a world of difference. I will definitely be using their services for my next adventure!

Katherine   –  
Belgium BE
Visited: September 2024 Reviewed: Oct 18, 2024

Email Katherine  |  20-35 years of age  |  Experience level: first safari

totally recommended it
5/5

We booked our tour months prior our trip last September, I won't denied in the beginning I was scared since it was my first time in Central Africa and I didn't know what to expect, neither I was sure to who was I sending my full payment to. I can say all my fears disappear soon enough due to the great communication the company provide during the quote of the trip as well the days prior to the trip. The team (guide and driver) were always on time and available to any questions we may had. The chosen hotels were fantastic, the activities amazing (it can't be described on how awesome was to see all the animals in the game drive) and I can say that absolutely everyone was friendly and welcoming. We travel to Rwanda and Uganda, but Rwanda definitely stole our hearts, the beauty, cleanliness and security of the place was not expected and we can't wait to go back. Absolutely recommend it!

Flávia Neffa   –  
Brazil BR
Visited: January 2025 Reviewed: Feb 9, 2025

Email Flávia Neffa  |  50-65 years of age  |  Experience level: over 5 safaris

Best Group ever
5/5

Eraste was an excellent guide, very attentive and punctual. Additionally, he managed to resolve all unexpected issues satisfactorily. Highly recommended.

Richard William Boyle   –  
New Zealand NZ
Visited: July 2023 Reviewed: Mar 11, 2025

Email Richard William Boyle  |  50-65 years of age  |  Experience level: over 5 safaris

Eraste was very professional and an excellent travelling companion.
5/5

I was met at Kigali airport in Rwanda by Eraste and taken to my hotel before going off to explore the city. We visited to the genocide memorial which was moving but is a could be a shock to many. Also saw in Kigali a craft place which did not really appeal to me but might to others. Also explored the city on foot which was to me more interesting when we were away from the smarter areas.
I then headed to Musanze , Volcanoes National Park where I had opted to trek to see the Golden Monkeys which were a great experience.
We then went and visited a cow farm in Bigogwe to learn how cows are of great importance in Rwandan culture.
I stayed at on the shore of Lake Kivu sadly too short a stay, before headed to the border to cross into the Congo. Be sure and have any medical information as requested.
We were unable to do the city tour of Bukavu as there was a political rally taking place and we considered it not a safe option.
The highlight of my time with Eraste was my time in Kahuzi Biega National Park to trek out to see the gorillas. No one else was with us but the guides and guards unlike in Rwanda where too many head out to see the Gorillas there due to the fame of Dian Fossey and "Gorillas in the Mist" film. My advise by all means take some photographs but also take time just to watch them!
The boat trip up the the lake to Goma was very relaxing and even provided fee internet.
Goma was fun to ride the famous wooden bikes. Also viewed the refugee camps out side the city.
Crossing the border was easy and having cleared you seam to be able to wonder backwards and forwards to take photographs.
The drums in Burundi where real treat.
Allin all a very memorable experience and Eraste goes out of his way to make sure you have a great trip.

Emilie   –  
Canada CA
Visited: July 2024 Reviewed: Mar 16, 2025

Email Emilie  |  35-50 years of age  |  Experience level: over 5 safaris

Great communication and great adventure !
5/5

Great experience with Empirical Tour and Travel ! It was my first time traveling solo, and my first time in Rwanda. The communication prior to the trip was great. Eraste was very patient with all my questions and took the time to answer them all. The activities organized by Eraste were all great and well chosen. I felt safe the entire time I was with Eraste and Innocent. I recommend Empirical for your rwandan adventure !

Average User Rating
4.8/5
Rating Breakdown
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