Makini Tanzania Safari a signature of excellence
Go Makini Tanzania Expedition
- Office In:
- Size:
- 1-5 employees (Founded in 2019)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $600 per person per day (USD, excl. int'l flights)
Reviews
Email Jordan | 20-35 years of age | Experience level: first safari
I would not use this company
The safari day and crater day were good everything seemed to be going well.
When we arrived at the second hotel it went down hill from there, the hotel was not as expected. Food took nearly 4 hours to come out and didn’t want to eat it as it was cold and looked awful as such we did not want to eat breakfast and risk food poisoning, when I gave feedback to the person I was in communication with for our tour I was told to “just go and eat the food multiple times.
The next day we arrived at the waterfall experience, where there was a complete lack of communication, I was very clear that we had an older person traveling with us and therefore couldn’t do much physical activity.
There was a 30 minute walk which involved climbing down and up rocks to get to the waterfall.
The lack of communication and the behaviour of the tour guide was unacceptable, the tour guide tried to push us into doing something else when we were very clear we could not do that activity, we lost money as they wouldn’t give a partial refund and made the end of our holiday very unenjoyable.
I would not recommend this company if you are traveling to Tanzania
Reply from Go Makini Tanzania Expedition
Posted on Feb 5, 2025Thank you for your feedback,
We truly regret to hear about the challenges you faced during your trip with us, and we sincerely apologize for any inconvenience caused.
Regarding the hotel,
We understand that your expectations were not met, and we appreciate you bringing this to our attention. However, it is important to note that the hotel was booked independently by you. Upon receiving your feedback, we reached out to the hotel and facilitated a resolution, which included not charging you for the food that was a concern. We are glad that the issue was resolved directly with the hotel.
As for the waterfall experience,
we deeply regret the miscommunication that occurred. We always strive to provide clear information about the level of physical activity involved, especially when travelers have specific needs.
I understand that the walk to the waterfall was not suitable for your group, and I apologize that did not accommodate this as expected.
I also appreciate you mentioning the matter of the refund.
You had inquired about it, and after providing a response, we did not receive any further communication from you.We would have happily worked with you to ensure the best possible resolution.
We value your feedback and will use it to improve our services. Thank you for taking the time to share your experience with us. We wish you all the best in your future travels.