Imani Excursions
Imani Excursions
- Office In:
- Size:
- 5-10 employees (Founded in 2019)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $180 to $950 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
CN
Email Yuan | 20-35 years of age | Experience level: first safari
A DISAPPOINTING Safari Experience with a DISRESPECTFUL guide!
My friend and I chose Imani for a 7-day trip in July, hoping for a memorable experience. Unfortunately, we encountered a series of disorganized and disappointing events that left us questioning the agency’s professionalism.
The issues included accommodation and itinerary errors, lack of communication, a rush itinerary, and the disrespectful guide, Fred.
1. Accommodation and Itinerary Discrepancies:
(1) Downgrade of accommodation: On July 24, our driver informed us that our originally booked hotel, Mara Kati Kati Camp, was destroyed by a wildfire. We were left with no choice but to accept an alternative hotel they had arranged. However, upon checking in at the Untamed Migration Camps, we discovered that this hotel was significantly inferior, holding merely 3 reviews on Tripadvisor, compared to the initial booking's 1724 reviews. We reached out to the manager, Mike, hoping for clarification and a refund of the price difference, but his response lacked any apology. He simply stated that it wasn't his fault and that Untamed Migration Camps is better than Mara Kati Kati Camp, and then ceased further communication. Later, we met another group from the same travel agency who were upgraded to a better hotel (Baobab Lodge & Camp) due to the Mara Kati Kati being fully booked, not destroyed by fire as we were told. This discrepancy in stories left us doubting the veracity of the wildfire claim and feeling deceived.
(2) Mistaking us for the wrong accommodation: On July 26, we were mistakenly taken to the wrong hotel, Manyara Secret, and endured a half-hour wait and more unapologetic responses from management. Our eventual accommodation at Escarpment Luxury Lodge proved inadequate with issues like malodorous rooms and a leaking air conditioner, which necessitated a midnight room change. The staff then moved us to a standard room type—larger, cleaner, and more organized. Only then did we realize that, even after the hotel mix-up, the agency had initially booked us into the most remote and least desirable room in the hotel. We ended up having to pack and move rooms in the early hours of the morning.
(3) Meals not covered during the first-day trip: Contrary to our itinerary, meals were not provided on the first day. We had to cover these costs out-of-pocket, with the agency only reimbursing us for lunch after a discussion with the manager.
1. Unreasonable Itinerary Planning:
We booked a 7-day safari trip through Imani but were not informed in advance about the overly rushed schedule. In practice, we only had 5 days of actual safari, with a significant portion of our time spent in transit. Our time in the Serengeti was rushed, limiting our encounters with wildlife. On the last day, with almost no activities scheduled by Imani, we had to independently arrange a village tour and a visit to a Maasai village. The agency failed to provide a clear and flexible itinerary that would have allowed us to adjust or reduce activities to enhance our experience.
2. Communication Shortfalls:
Although Imani uses communication apps such as WeChat, they did not provide these contact details in our email exchanges, hindering effective communication. Besides, during our initial email correspondence when we expressed enthusiasm about booking their tour, they did not supply a final itinerary, leading to numerous misunderstandings and errors during our trip.
3. The driver Fred is a very unprofessional and disrespectful guide. We did not feel that he prioritized the passengers' experience, and we even sensed his disdain. His unsatisfied behaviors include but are not limited to:
(1) UNAUTHORIZED USE OF PERSONAL BELONGINGS: The driver Fred, realized his camera was malfunctioning, and I told him that if he wanted to take photos, he could borrow the camera from mine when needed. However, on July 25, he took my camera without my consent, inserted his memory card, and used it to take photos. He even posted Instagram stories of him holding my camera. This was done without any apology and is the most incomprehensible and infuriating issue I encountered.
(2) POOR COMMUNICATION and Lack of Consideration During Safari: Throughout the safari, the driver dictated all movements without any discussion—driving when he decided and only stopping when he chose to. When I requested a brief stop to capture better photos of the lion family, he declined, claiming that we were not allowed to linger in that area (why? and why cannot we get the permission?). This made every wildlife sighting incredibly tense, as I was always worried about missing the opportunity to take photos. Such an experience was profoundly unsatisfactory.
(3) Neglect in Customer Experience: After exchanging Instagram accounts, I noticed that the photos he took after spotting a group of elephants closely were from a much better angle than ours, which was taken from a rear perspective. The prioritization of viewing angles seemed skewed to benefit Fred’s own photographic interests rather than providing guests with optimal wildlife viewing experiences, as evidenced by the superior angles of his photos compared to ours.
(4) Uncommunicated Personal Errands: The driver often had his own errands, such as delivering supplies to his friends or buying personal items. We understand that these tasks might be necessary, but he never informed us in advance nor did he communicate his plans to us.
After expressing our frustrations, the agency offered a paltry $250 refund and a complimentary airport transfer. It hardly compensated for the multitude of issues we experienced. The trip culminated in an apology from the manager, but it was too late. This trip has left such a negative impact that I am disinclined to visit Tanzania again. I have traveled to more than 30 countries and have lived in several countries, but had never had such a poor travel experience.
It is crucial to share our story to help others avoid similar negative experiences. The level of service provided by Imani was not only disappointing but unacceptable, and I caution potential travelers to carefully consider their options when booking a safari in Tanzania.
Reply from Imani Excursions
Posted on Aug 23, 2024Hi Yuan,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job.
As you shared in your review, this was not the case for you and for this, we do really apologize. Our customers are the heart of our business and . We understand you’re feeling disappointed about our guide and experience given .
Please know that we have worked to resolve all your concern to make sure nothing like that will ever happen again
Please know we’d like to make this right for you. We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business.
Thank you, again, for taking the time to share a review with us and bring all this to our attention.”
Thanks
Imani G shoo
Email Paul | 50-65 years of age | Experience level: over 5 safaris
Wonderfully efficient and knowledgeable
Imani were fantastic from start to finish, it was our first trip to Tanzania and Zanzibar and we needed some guidance on how best to do our itinerary. Imani responded super quickly and came up with the perfect mix of safaris and beaches for us. Our guide David was brilliant, so relaxed and he knew everything there is to know. As well as being a very safe driver and all round lovely guy. The holiday was perfect, the places they chose for us to stay in were beautiful and we met such wonderful people everywhere.
CN
Email Max Yang and her friends | 35-50 years of age | Experience level: 2-5 safaris
Such a delight journey with Imani Excursions
It's been such a delightful journey and we are thankful to choose Imani Excursions as our tour agent.
On the first day, we are very excited to know that as found of this company Imani would be our guide for four of us. He has over 16 years over tourism and he is not just knowledgable on telling us anything about animals but also on Tanzania history etc. We were surprised to have welcome present(everyone has a mug with Imani company logo and our Chinese name on each mug/short celebration on our arrival with drinks/champions.
During the initial time we sent request to Imani company,Mike always replied us very promptly almost within 24hours and we got very fair offer after we compared with other companies(i sent our request to over 20tour companies).
Our trip was ultra-lux Safari one for total 7days(6nights) and started from Arusha-Tarangire-Ngorongoro-Centrel Serengeti-North Serengeti. We saw big five/ugly five and almost everything on wish list. Most exciting ones-Great Migration Crossing(4times within 2days).
Imani is very helpful and consideration on making us feel comfortable all the time. We were so lucky to have him and got our last chance for balloon Safari only with his effort to try to check with all options and we got our spot on balloon with last minute cancellation via Miracle Balloon Safari
We highly recommend anyone would travel with Imani Excurisons and definitely enjoy your stay at Tanzania
SG
Email Fei. L | 20-35 years of age | Experience level: first safari
Our safari in Tanzania was unforgettable, thanks to Imani and their team.
I recently had the pleasure of traveling with Imani Excursion, and I would highly recommend them! Our trip through Kenya and Tanzania, including Masai Mara (Kenya portion under their sister company), Northern and Central Serengeti, the Ngorongoro Crater, and Zanzibar, was amazing. Right from the start when we were enquiring from different tour agencies, Imani was one of fastest to response to our messages. Their prices were reasonable compared to the other quotes that we got back (but this also depends alot on the type of accommodation that you choose).
Imani, our guide and the mastermind behind this incredible journey, truly made our experience unforgettable. His passion for wildlife and deep knowledge of the regions added so much to our adventure. Not only did he know all the best spots for wildlife viewing, but his enthusiasm for sharing local culture and stories brought every destination to life. We managed to see all the animals we wanted to see, including the big 5 and the wildebeest migration across the river!
What impressed us even more was Imani's willingness to listen to our suggestions. We mentioned the idea of personalized water bottles and a simple pamphlet he could give his future guests, and he embraced it wholeheartedly. He just sent us a picture of the water bottles he had customise made (2 weeks later). It was great to see how that he actually took our feedback to heart and continuously strives to enhance the experience for his guests.
Overall, Imani Excursion exceeded all our expectations. If you're looking for a truly immersive safari experience with a dedicated guide, Imani is your go-to person. Thank you for making our honeymoon another unforgettable one.
FR
Email Maëlis & Kevin | 20-35 years of age | Experience level: first safari
Very good experience !
We were very happy to have done our safari with Imani! The guide spoke good French, the tour was very well organized, the camps very friendly.
We highly recommend contacting him for your safaris!
CN
Email Tia | 20-35 years of age | Experience level: first safari
Unforgettable life journey in Africa
It is lucky for me to choose go with Imani. The most gorgeous thing is my guide Mudi took me to find all animals during the beginning three hours of my safari. And then both of us start to think what shall we do during rest days of safari😄😄😄
All accommodations are wonderful, especially luxury camp Serengeti. The workers there are super nice and willing to share all their stories with you during your stay. It is really unforgettable the whole galaxy sky at night there.
Imani agency also flexibly adjust agenda during my request. The moment when I see on the internet that there is a place where I can walk together with lions, feed giraffes and touch lions, Mudi immediately help me to find the best solution how to combine this location in my schedule and drive six more hours to let me realize this dream. And finally decide to give up on lunch boxes and try local food which seems to be the best meal in my journey)))
It was really a nice journey with Imani and you don't need to worry about anything during the trip. Highly recommend
CA
Email Ivy Geng | 20-35 years of age | Experience level: first safari
Imani offers personalized, professional, and unforgettable travel experiences.
Our trip to Tanzania with Imani was an amazing experience! Mike was incredibly helpful and responsive, understanding our needs perfectly as we traveled with our parents. He answered all our concerns and provided clear explanations, ensuring a unique and memorable experience.
We spent two days in Ngorongoro, and on Mike's recommendation, we took a walking safari, which turned out to be a highlight of our trip—so much fun and truly unforgettable!
Our guide, David, was outstanding with his 18 years of experience in the industry. Thanks to his expertise, we saw all the animals we hoped to see. One day, we were the first to spot lions with their five cubs. David's sharp vision also helped us find a cheetah hiding in the bushes, and he even guided other safari jeeps to the sighting. His warm-hearted nature and professionalism made the experience even more enjoyable.
Even when our flights got canceled on the last day, Mike and David went above and beyond to find us accommodation and arrange transportation to the airport the next morning.
I highly recommend traveling with Imani—100% the best experience!
CN
Email Lief Gu | 20-35 years of age | Experience level: first safari
I would rate the Safari with Imani Excursions 4/5, and the Kilimanjaro Climbing 5/5.
Overall, the travel experience was fantastic. Before the trip, I booked the Safari and Kilimanjaro Climbing with Imani Excursions. We discussed the travel arrangements, and the agency's responses were timely. After several revisions, we received a great plan and a decent quote.
In the first part of the trip, we went on the Safari. Since it was our first time in Tanzania, we visited all the major attractions, including Tarangire, Ngorongoro, Serengeti, and Manyara. If I were to give some advice, I would suggest focusing more time on Ngorongoro and Serengeti, as the animals you can see in the other places can also be found in these two. If there's anything that wasn't ideal about the Safari, it would be that too much time was spent traveling from one location to the next. If we could have stayed in one place for several days, we would have had more time to actually look for wild animals.
There were two disappointing aspects of the Safari. First, we didn't see any cheetahs despite our five-day Safari. This is why I made the above suggestion. We spent too much time traveling and not enough time actively searching for animals. The driver (also our guide) kept emphasizing that seeing cheetahs was a matter of luck which I totally understand, but many people we met on the way had seen more than one cheetah. Second, we missed a beautiful view along the Safari route. We hoped the driver could go back a short distance, which would have taken only 5 to 10 minutes, but he refused. This was quite upsetting for us.
Although there are some disappointing things during the Safari, I would rate our driver (also our guide), Baraka, 4/5, because he really worked hard. He drived the jeep for 6-10 hours per day, also he helped us to find animals on the way.
In the second part of the trip, we went on the Kilimanjaro Climbing. I would 120% recommend our guide Joshu and Eugen. We spent 8 days to finish the Lemosho Route. The team carried a watermelon, a pineapple and mangos for us. It is really amazing to have fruit on the very high altitude after getting exhausted after a whole-day-climbing. Also, the team carried the toilet for us, which is much cleaner than the public one, and we don't have to go a long distance every time to empty ourselves. At the summit day, the Joshu and Eugen carried backpacks for us, and two other porters carried hot water for drinking and oxygen for emergency. I would say without every thing the team did for us, it could be much more difficult for us to reach the peak. Along all the way from the beginning to the end, out guides kept introducing everything we met and cared about our health.
During the trip, Imani Excursions made two mistakes with us. One is that the agency charged us some fees twice accidentally. But after the communication, we got the refund very soon. The other is that the tip guide we received was wrong. This problem is also solved happily. Our guides kept letting us focus on our holiday and enjoy the climbing.
Again, 120% recommend out guide Joshu and Eugen. The team is awesome.
So overall, I would rate Imani Excursions 5/5, simply because it is a nice agency. They really tried to provide good service and hoped us to have wonderful experience. I would say no trip is perfect and it is common to meet some problems during the trip. It is quite important to keep communicating with the agency. Luckily, Image Excursions is such a nice one that we could easily communicate with and all problems are solved quickly and happily.
US
Email Wilmer | 35-50 years of age | Experience level: first safari
Amazing experience!
We recently went to Tanzania safari with Imani excursion and had an incredible experience. The planing and organization was great with Mike. Our guide Beatus was knowledgeable and friendly always willing to help us .
We saw giraffes, lions, elephants, cheetah leopards,buffalo and witnesses the great migration,the lodges where really nice ,we felt like we were family with the staff ,food was very delicious., overall everything was great , we highly recommend Imani Safari to anyone that is thinking of the adventures of an African safari .
CN
Email Samantha | 20-35 years of age | Experience level: first safari
It was a perfect trip！！！Everything was so nice
imani's itinerary was very, very well planned, their prices were reasonable and they were very patient. They will personalize your itinerary according to your needs and adjust it again and again. They also respond quickly to messages and solve problems in a timely manner, even at 4 a.m. For accommodation, their selection is also very special and the value is super good！！！
