Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $700 per person per day (USD, excl. int'l flights)
Reviews
High CP value!
The guide is good, nice to communicate with and very helpful ( even I borrow money from him many time due to the lack of cash). Overall the journey is very worth it.
HK
Email Nicole | 20-35 years of age | Experience level: first safari
Super Egagle Company in Kenya falls short of providing a satisfactory and reliable tour experience,
👎🏼 I strongly advise against booking with Super Eagle company in Kenya. My recent five-day tour experience with them left me incredibly disappointed with their service and overall performance.
Not only were their prices exorbitantly high compared to other tour operators, but I found out that fellow passengers paid just $50 more for a longer midrange tour, while I was stuck on a budget tour for almost the same cost!
The accommodation provided for the first two nights at the camp was absolutely atrocious - it was a terrible experience.
To make matters worse, on the fourth day, I was left stranded at the hotel with minimal information provided. Activities that I had paid for didn't align with the promised itinerary, leaving me feeling misled and frustrated. And on the 5th day, they didn't follow the itinerary either, and I had to wait at transfer center for over 4 hrs!
The tour driver, Maxwell, added to my discomfort by being unhelpful and pressuring me for excessive tips throughout the trip. It created a very unpleasant atmosphere.
In summary, I wholeheartedly discourage anyone from considering this tour company. Save yourself the trouble and explore other options for a more enjoyable and seamless experience elsewhere.
CA
Email Catherine | 20-35 years of age | Experience level: first safari
Amazing!!
I absolutely loved my experience with Super Eagles tours. They were kind, professionals and the tour is definitely worth paying for it (I took the 6 days safari in Kenya). We went to Masai Mara park, Lake Nakuru ans Amboseli.
As a solo female traveler, I wanted to feel very safe, and the two guides I had made sure of it!
Special mention to:
1. Charity: she was the first person on the company with whom I interacted. She was always quick to answer and wanting to help. She made sure all my interrogations were answered and I felt I could trust the company by my communications with her. She’s an angel!
2. Eric: he was the first guide I had. He was so nice! Always kind and smiling, he was very funny and I enjoyed him as a guide. Always ready to help and to answer questions.
3.Josef: I really appreciated him as our guide. He was very careful and made me feel safe. He was really passionate about his work, wanting us to see animals and was always paying lots of attention trying to spot them in the park. He answered all of my questions about the animals and he drove for hours and hours and yet, he was always kind, patient and ready to help.
Thanks a lot for them all.
And PLEASE, do not forget to tip the guides. They do A LOT for us and they deserve recognition for it.
Also, please always be respectful, grateful and patient with the guides. It’s exhausting work and they deserve to be treated with respect.
Feel safe to book with them, I didn’t regret my choice at all 😊
IR
Email Ali | 20-35 years of age | Experience level: first safari
Kind and Professional Team
Everything was great
Professional team
Great experience
PT
Email Rui Martins | 50-65 years of age | Experience level: first safari
A Remarkable Safari Journey with Outstanding Service
My recent safari experience with the SUPER EAGLES was nothing short of extraordinary. The staff demonstrated an unparalleled commitment to making every moment unforgettable. Clear and effective communication made the entire trip smooth and enjoyable. The van provided a comfortable ride, accommodations were top-notch, and the food was exceptional, ensuring a delightful experience. Their meticulous attention to detail truly left no stone unturned in ensuring we had the best possible time. In terms of value for money, it was absolutely fantastic. A heartfelt thank you to Bryan (first days), Denis (last days) and especially John (entire trip) for not only guiding us through the adventure but also sharing valuable insights that made the entire journey truly remarkable.
BR
Email Layane Silva | 35-50 years of age | Experience level: first safari
Full budget safari
Safari through 3 national parks (Masai Mara, Nakuru and Amboseli) costing less than 800 dollars. Everything included in this experience: accommodation, food, water, entrance fees to the parks and travel distances, which are far away. The agency team spoke to me all the time to make sure everything was ok. The only negative point was with the first driver, who did not check the car properly, and we had to stop on the road to check the brakes. Furthermore, he drove irresponsibly, and while overtaking improperly, he tore the tire, so we had to change cars. Super Eagle immediately provided another one. The first car was also full of cockroaches, which shows that proper cleaning was not done. I emphasize that this was not under super eagle's control, and when informed she quickly resolved all issues. I highly recommend this company for a safari in Kenya.
Reply from Super Eagles Travel and Tours
Posted on Feb 5, 2024Dear Layane Silva,
I trust this message finds you well. I wanted to express my heartfelt gratitude for taking the time to provide us with your valuable feedback regarding your recent tour. Your insights are crucial to our ongoing efforts to improve our services, and we genuinely appreciate your openness in sharing your experience.
While it brings us joy to hear about the positive aspects of your tour, I would like to extend a sincere apology for all the mistakes or inconveniences that may have occurred during your journey. We understand the significance of delivering a flawless and enjoyable experience, and we regret any shortcomings that may have detracted from your overall satisfaction.
Please rest assured that we are thoroughly reviewing your feedback and investigating the areas of concern to address them promptly. Your feedback is a valuable source of information that helps us identify opportunities for improvement and ensures that we can provide even better experiences for our clients in the future.
If there are specific details or instances you would like us to delve into further, or if you have additional thoughts to share, we are here to listen. Your satisfaction is of utmost importance to us, and we are committed to rectifying any issues to your complete satisfaction.
Once again, thank you for entrusting us with your travel experience and for providing feedback that contributes to our ongoing commitment to excellence. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a flawless and truly memorable journey.
If there is anything else you would like to discuss or clarify, please do not hesitate to reach out.
FR
Email Jean-Baptiste | 20-35 years of age | Experience level: over 5 safaris
Good experience with experienced guides
We did 9 days full safaris, the experience was amazing, they helped us to do the best trip with them and I don’t regret it. Be sure they will give you the best they can do. Answered quick and very kind, they gave us good tips for getting a good safaris.
100% recommended
PT
Email Maria Clara Santos | 50-65 years of age | Experience level: first safari
Unforgettable Safari Adventure with Exceptional Service
I recently embarked on a 7 -day safari with Super Eagles, and the experience exceeded all expectations. The staff, went the extra mile to ensure every moment was memorable. Effective communication was a constant, making the journey seamless (Thank you Charity).
The comfortable van, excellent accommodations, and delightful food, all contributed to an unparalleled adventure.
They left no stone unturned to guarantee the best possible time in Kenya.
Overall, the value for money was absolutely great. A special thank you to John for not only guiding us but also imparting knowledge that made the entire journey truly special!
EG
Email Ice | 20-35 years of age | Experience level: first safari
The travel agency's arrangements were excellent！！！!
This itinerary was well organized, we saw a lot of animals, the tour guide's explanation was very detailed, and he will answer any questions you have. The price-performance ratio is super high, and interested friends can refer to it.
IN
Email Ronjeev | 50-65 years of age | Experience level: first safari
AMAZING Tour....
Nice arrangements...perfect locations... very friendly and supportive staffs of Super Eagles Travels & Tours. And special appretiation to Mr. Bildad who did the Great job of drawing me closer to Super Eagles. I must say it's an AMAZING experience.