Super eagle staff
Super Eagles Travel and Tours
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $700 per person per day (USD, excl. int'l flights)
Reviews
Email ONDER YILDIZ | 50-65 years of age | Experience level: over 5 safaris
3 enjoyable days in Tanzania
I was extremely happy to participate in the 3-day Tanzania trip organized by Super Eagles Tours & Travels. During the 3-day period, the whole team, especially Mr. Richard, worked very meticulously to please us and make the trip smooth and enjoyable, everything was organized in advance. We toured with pleasure. We had the opportunity to explore different tribal cultures. We returned to Nairobi with beautiful memories. By the way, I would also like to thank the guide & driver Mr. Ali, who drove the Overlander Truck without any problems and brought us safely.
Email Metrin | 20-35 years of age | Experience level: 2-5 safaris
Best, reliable and fun tours and travel
I have enjoyed all the trips I have been on with Super Eagles tours and travel. They give sufficient information before, during and after the trip and keep on updating you. They deliver what is promised and their trips are fun! The service is excellent and I love the fact that they try as much to accommodate everyone despite their clients' different personalities.
Email Lubia | 20-35 years of age | Experience level: 2-5 safaris
Best tour ever
I traveled with super eagles to Tanzania and they gave me the best experience ever, me meeting the bush men was one of the best experince ever and i also loved the camping lastly not forgeting the food was delicious.....Thank you Super Eagles for making my holiday the best, ill recomend super eagles.
Email Erika | 20-35 years of age | Experience level: 2-5 safaris
Very helpful and accomodating!
We availed the 8-day safari (budget option) from them. From the beginning, they have been very responsive and helpful hence we went with them in the end.
The tour was really good value. They have accommodating as well especially we had to delay the start of the safari 1 day on such a short notice due to flight delays.
The accommodations that you get are basic but they had everything that we needed and we were happy.
The only thing that you need to be aware of is that if you book a joining safari, you may change groups/guides a few times. This is the same for most of the tour companies in Kenya as the groups are mixed with people who booked their tours from different companies. They join you all together and that’s what makes the tours flexible. This was not an issue for us at all and it was nice to meet different people along the way.
There was once that we missed a game drive as we were behind schedule so we brought this up with them and they responded quickly by letting us do an optional activity for free (sanctuary walk @ Naivasha) which was such a nice experience!
We definitely recommend them if you are going to Kenya!
AR
Email Fabian | 50-65 years of age | Experience level: first safari
Very good product price ratio
It was a great experience
All transfers completed in a timrly manner
In Tanzania the food and the vehicle were better
Good behavior of the guides
IN
Email Dr Darshan Sheth | 20-35 years of age | Experience level: 2-5 safaris
Reliable and trustworthy operator
So basically. I was in contact with Charity from Supereagles since the beginning of my research almost 3 months before planning the travel. She patiently heard all my queries. She would give proper guidance and gave us a sense of trust. She's replied everytime we reached out to us. Even in the tour all our preferences were taken care of. We are vegetarians from India and were worried about food. But the chefs were kind enough to prepare meals with specific requirements for us. The experience with the driver Peter was exceptional. He was daring and would help us see the most beautiful parts of the jungle. We saw a lot of animals and Live action. For the most part our itinerary went as per the plan. The 10 days Kenya and Tanzania safari experience is something we will cherish for a lifetime. They had a reliable tie up even in Tanzania with 7 wonders safari. The driver Fresto was very kind and knowledgeable.
MX
Email Pamela Cruz | 20-35 years of age | Experience level: first safari
Excellent service, reliable and fun!
I had a great experience doing a 7 days Safari: visited Masai Mara, Naivasha, Nakuru and Amboseli. I did see the big five, which was awesome! Accomodation was perfect for budget. Our driver Simon was excellent, very kind person. Also thank you to Bilbad, he was my contact person before travelling on Safari and he was always ready to respond to my questions. As a solo female traveling to Kenya, I fully recommend. The company is reliable, the tour itself is nice with the people you get to travel with, and the whole team was very welcoming.
Email Gabor | 20-35 years of age | Experience level: first safari
Excellent customer service
Fantastic company
I have nothing but good to say about super eagles , Richard and the other co owners !
Everything what was promised was delivered ,
Richard went above and beyond! I told him that my wife wanted to see elephant nursery but we couldn’t get ticket and he got us in .
There was a little incident on our tour but once again they did everything to make us feel valuable and relaxed . Richard and the other owners came all the way down to see us and sort the issue even though it was a long drive for them
Their customer service and passion for tourist is well above the expectations.
I highly recommend them for anyone who wants to have a relaxed and smooth safari holiday .
A big thanks to Bildad also who was my first point of contact in the last few months. same thing goes to him too, there was nothing too big to ask him, always ready to help and suggest.
Also our guide for the week Moses is amazing!
He knows everything about the places and animals .
We felt totally safe out in the wild with him in the driving seat . Very polite and patient. There was no question or request he wouldn’t know or done for us .
CN
Email Fion | 20-35 years of age | Experience level: first safari
Quite responsive.
Beautiful memories of a 6-day trip with affordable price, next time we may stay several more days in Maasai Mara or Ambosali, and we'll be happy to travel with Super Eagle again.
CA
Email Adam | 20-35 years of age | Experience level: 2-5 safaris
Extremely unorganized and I felt they didn’t provide me with the services I purchased
I booked a 10 day Kenya and Tanzania safari. I am well travelled and this is far from my first tour. Overall I found the company extremely disorganized, my first driver uninterested and rude to other guests, and that I didn’t receive the services agreed on without actively being extremely vocal to get them and some I still didn’t get at all.
There are three main reasons I leave a one star review for this company.
1) I had a morning Safari booked for Masai Mara, the night before I hear the itinerary is changed and we are no longer going there. They told me this is because the government changed the rules from 24 hour passes to 12 hour passes, I would have hopped that they could have either purchased passes on the next morning as that is what I had purchased or made it up in some other way. They seemed completely uninterested in doing either. I was in a group with many others on many different tours, none of theirs had this option, I felt like because mine was the only one with this option they decided to not do anything about this.
2) After a short morning safari at Nakuru we headed to Amboseli, however on the way we had to stop at a gas station and wait for over two hours to get an additional two members in our vehicle, this meant we got in very late that night. We later found out the 2 members we were waiting for had just started there drive late that day due to the driver. I would have hoped the company would have either let us stay in Nakuru longer or would have sent the two others in a separate car.
3) When we went for our game drive in Amboseli our driver didn’t have the correct payment options causing us to be delayed. He then asked if one of us could pay and he would pay back, he said it was $4 but turned out it was far more. The fact that this delayed us and the fact that he tried to get us to pay more than he said was very concerning. If my AMEX when through (they didn’t take AMEX) I would have been charged a lot more than I was told.
4) When I crossed the border to Tanzania I was left alone and told a bus would be there at 10:30 to pick me up, already an hour wait after I got through the border. The bus however didn’t come until around 12:30 and didn’t leave until 1:30. It is lucky I had data to communicate with them otherwise I would have been in trouble. The fact that they would never proactively communicate with me or give me accurate times was extremely frustrating.
5) Communication: this was an issue throughout the trip, you would often not know ahead of time what was happening or when to wake up, several nights I would message them throughout the day asking the plan for the next day and they would say “someone will come tell you” but no one ever would even after asking multiple times, then I would have to wake up in the middle of the night and message some more before finding out what time I had to wake up.
6) One day our whole party arrived at the hotel and the front desk told us there were no reservations for us. I never got an answer from the company as to what happened but clearly it didn’t get booked. We then had to spend a bunch of time trying to figure out where we would all stay for the night as there were not enough rooms. Through pure generosity of the other people I was on tour with they decided to all cram into one room so I could have a room as the hotel only had two left. If not we would have been in a very bad situation late at night with a company that had proven they would make you wait a long time and would not communicate well.
That all being said Juma, my driver for the Tanzania portion was phenomenal. I just can’t justify giving anything but one star based on the other factors.
Overall this was an extremely frustrating experience and I would recommend staying away from this company. Hopefully I can save someone the pain.