Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $700 per person per day (USD, excl. int'l flights)
Reviews
BR
Email Layane Silva | 35-50 years of age | Experience level: first safari
Full budget safari
Safari through 3 national parks (Masai Mara, Nakuru and Amboseli) costing less than 800 dollars. Everything included in this experience: accommodation, food, water, entrance fees to the parks and travel distances, which are far away. The agency team spoke to me all the time to make sure everything was ok. The only negative point was with the first driver, who did not check the car properly, and we had to stop on the road to check the brakes. Furthermore, he drove irresponsibly, and while overtaking improperly, he tore the tire, so we had to change cars. Super Eagle immediately provided another one. The first car was also full of cockroaches, which shows that proper cleaning was not done. I emphasize that this was not under super eagle's control, and when informed she quickly resolved all issues. I highly recommend this company for a safari in Kenya.
Reply from Super Eagles Travel and Tours
Posted on Feb 5, 2024Dear Layane Silva,
I trust this message finds you well. I wanted to express my heartfelt gratitude for taking the time to provide us with your valuable feedback regarding your recent tour. Your insights are crucial to our ongoing efforts to improve our services, and we genuinely appreciate your openness in sharing your experience.
While it brings us joy to hear about the positive aspects of your tour, I would like to extend a sincere apology for all the mistakes or inconveniences that may have occurred during your journey. We understand the significance of delivering a flawless and enjoyable experience, and we regret any shortcomings that may have detracted from your overall satisfaction.
Please rest assured that we are thoroughly reviewing your feedback and investigating the areas of concern to address them promptly. Your feedback is a valuable source of information that helps us identify opportunities for improvement and ensures that we can provide even better experiences for our clients in the future.
If there are specific details or instances you would like us to delve into further, or if you have additional thoughts to share, we are here to listen. Your satisfaction is of utmost importance to us, and we are committed to rectifying any issues to your complete satisfaction.
Once again, thank you for entrusting us with your travel experience and for providing feedback that contributes to our ongoing commitment to excellence. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a flawless and truly memorable journey.
If there is anything else you would like to discuss or clarify, please do not hesitate to reach out.
AE
Email Ganesh subramanian | 35-50 years of age | Experience level: first safari
Provided exceptional communication, good service, great value for money, unwavering reliability,
Service: Good service with transport, the only thing required Land cruiser for off-road, (as they provide Toyota make 4x4 Hiace)
Communication: guides explain in detail during our game ride.
Value for Money: need to per-check the accommodation (arranging based on the package value)
FR
Email Ata | 20-35 years of age | Experience level: first safari
Amazing Park and good service
The tour was incredible. It was my first safari and i loved it. The price is very reasonnable, it really worths it. The food at the camp was delicious and the rooms were very comfy.
Some lagging points :
- There was no hot water in the rooms
- The lunch pack for the lunch picnic could be better
- The guide was overall quite nice, he also drives very well. However he was a little bit insisting with a female colleague of mine. And i wanted to point out that slight but annoying disrespect of boundaries.
Reply from Super Eagles Travel and Tours
Posted on Apr 29, 2024Dear Ata, we are very grateful for the feedback and do apologize for all the shortcomings.
We promise to co-ordinate with our team to providing excellent customers service as we strive for 100% satisfaction with every appointment.
We also promise to talk to our team members regarding the same .
Thanks again for booking with us we highly appreciate.
FR
Email Scott | 50-65 years of age | Experience level: first safari
A well run organization with customer service as their cornerstone!
Booking was professional, friendly and customer focused. Charity took great care of us as we went through the booking process that WE didn’t make the smoothest due to a few errors on our side. Charity did all she could to accommodate us — EXCELLENT thank you Charity.
Rhino our guide was truly outstanding, friendly, personal, accommodating and knowledgeable- he made our trip!!!
The second half of the trip was also great, however, we were closer by far to Rhino!!!!
Despite our trip wing taken in Off Season, all was truly outstanding and we felt like our experience was tip top!!
Email Mathilde | 20-35 years of age | Experience level: 2-5 safaris
Great safari in Amboseli!
I had a great experience with super eagles during my safari in Amboseli! Rhino our driver was super nice, fun and very accomodating and the communication with the office before booking was really easy. The accommodation was amazing, super comfortable!
The only negative points were the lunch pack they provided on both days wasn’t great, and the car was 3h late when they picked me up on the way there.
But I recommend this trip and to visit the Amboseli park!
CO
Email Marcela | 35-50 years of age | Experience level: first safari
amazing time in Kenya and Tanzania on a 10 day itinerary.
We had an amazing time in Kenya and Tanzania on a 10 day itinerary.
All the team was great, Daisy was an amazing support for us during the past 10 days. Always texting and making sure we were doing well.
Our guide in Kenya was Moises who also was amazing; very skilled driver and always leading us to great spots to see the animals and take great pictures.
We crossed the border and continued the journey towards the Kilimanjaro and finalised in Zanzibar.
Most of the places we stayed are quite comfortable and food was ok (we didn’t like the lunch box though)
We recommend the agency.
FR
Email Virginia | 20-35 years of age | Experience level: 2-5 safaris
Cooperative and kind
I have booked a 3 days safari in Amboseli national park, joining a group. The safari went very well, the park is beautiful and the Kilimanjaro landscape breathtaking. The Nyati camp proposed as accommodation by Super Eagles Travel is basic, but there was everything you need and the food was very good. As for the game drive itself, the driver was experienced, but was not explaining many things as a guide would do. At departure, there were some delays for the pick-up. Moreover, the group was composed by people going to the different destinations, which obliged us to go to the Tanzania border at the end of the safari, increasing the travelling time. This should be set up differently to facilitate the logistics. However, went fine and it was a good value for money. Staff ar Super Eagles Travel and Tours is responsive and cooperative.
IT
Email Wang | 20-35 years of age | Experience level: first safari
Super responsible and caring
Nice arrangement, 7 days very tight schedule include every worthy places to go. Only things is they book my train ticket too late and plane tickets is the last two ones, so I spend extra money for it. Drivers are all enthusiastic and talkative, very nice experience
GR
Email Geoffrey Baron | 65+ years of age | Experience level: 2-5 safaris
Very efficient
Overall the trip was good,the hotels were good but the food in the camp was poor.Brian our driver was very good and Chanson was very efficient.
IN
Email Ranjit | 50-65 years of age | Experience level: first safari
Decent budget operator, out of the world game drive experience
The experience of booking with Charity was excellent with superb support and coordination for customisation to our needs, online payment and documentation. There was a slight error on pricing which she honestly admitted. During the actual tour, the office seemed very deserted, and we didn't have adequate facilities to freshen up as we reached it from airport. Though we had booked midrange tour, we were packed with a bunch of budget traveler, so every time they driver had to pick up and drop from different hotels. On one of the nights in Amboseli, we were told the place was overbooked and were put up in an absolutely pathetic dormitory which was unacceptable and no refund was given. The Kenya experience itself was wonderful and the driver was brilliant during the game rides. The group of co-travellers were nice company. The quality of hotels was great in Mara and Naivasha, but average in Nakuru and pathetic in Amboseli for one night. The next night was good as the tented accommodation was nice. The food was great at Mara and Naivasha. We had some local delicacies at Nakuru. Amboseli was average and crowded. Overall, an average operator that promised more than it delivered. The Kenya national park and game drive experience in all the destinations compensated for everything else so to speak.
