Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $700 per person per day (USD, excl. int'l flights)
Reviews
FR
Email Melanie | 35-50 years of age | Experience level: 2-5 safaris
Trusted agency for awesome safari
I was a solo woman traveller, so was cautious to have a good agency. Even if I chose a budget safari option, I was greatly taken care of by Super Eagle and Richard. He is a very nice and caring man and he is also always at your disposal to make sure your journey is smooth, enjoyable and comfortable.
We had a great time on the safari, 4x4 mini van, saw all the big five in the Masai Mara, went on to Lake Nakuru and Lake Navaisha then Amboseli for 6 days.
Our driver Clinton was awesome, new everyone and had some real skills to game drive ! He was always focused on the radio, was among the first one to spot the black Rhino and the first one to spot a group of 5 big lions. Crazy fabulous.
Accommodation was basic, which is normal for a budget option safari but always friendly and accommodating.
We stayed at Minti Mingi, Citymax hotel and Nyati Camp (who upgraded us on our oat night for no reason !)
Only thing I would wish to upgrade a bit is the food that was a bit the same all the time and really basic. Nyati Camp made a real effort and it was appreciated. Restaurants on the road were basic and could be improved.
When back in Nairobi, I had a meeting at my hotel with Richard, as he wanted to debrief and have my feeling on everything about the safari. It’s the first time an agency did that. I even got a farewell present from Richard, which I never expected and was very thoughtful of him.
Overall, I had a great and safe time. Richard and Super Eagle and Clinton can definitely be trusted and I will come back again with my family and will definitely book through Richard again.
CA
Email Adam | 20-35 years of age | Experience level: 2-5 safaris
Extremely unorganized and I felt they didn’t provide me with the services I purchased
I booked a 10 day Kenya and Tanzania safari. I am well travelled and this is far from my first tour. Overall I found the company extremely disorganized, my first driver uninterested and rude to other guests, and that I didn’t receive the services agreed on without actively being extremely vocal to get them and some I still didn’t get at all.
There are three main reasons I leave a one star review for this company.
1) I had a morning Safari booked for Masai Mara, the night before I hear the itinerary is changed and we are no longer going there. They told me this is because the government changed the rules from 24 hour passes to 12 hour passes, I would have hopped that they could have either purchased passes on the next morning as that is what I had purchased or made it up in some other way. They seemed completely uninterested in doing either. I was in a group with many others on many different tours, none of theirs had this option, I felt like because mine was the only one with this option they decided to not do anything about this.
2) After a short morning safari at Nakuru we headed to Amboseli, however on the way we had to stop at a gas station and wait for over two hours to get an additional two members in our vehicle, this meant we got in very late that night. We later found out the 2 members we were waiting for had just started there drive late that day due to the driver. I would have hoped the company would have either let us stay in Nakuru longer or would have sent the two others in a separate car.
3) When we went for our game drive in Amboseli our driver didn’t have the correct payment options causing us to be delayed. He then asked if one of us could pay and he would pay back, he said it was $4 but turned out it was far more. The fact that this delayed us and the fact that he tried to get us to pay more than he said was very concerning. If my AMEX when through (they didn’t take AMEX) I would have been charged a lot more than I was told.
4) When I crossed the border to Tanzania I was left alone and told a bus would be there at 10:30 to pick me up, already an hour wait after I got through the border. The bus however didn’t come until around 12:30 and didn’t leave until 1:30. It is lucky I had data to communicate with them otherwise I would have been in trouble. The fact that they would never proactively communicate with me or give me accurate times was extremely frustrating.
5) Communication: this was an issue throughout the trip, you would often not know ahead of time what was happening or when to wake up, several nights I would message them throughout the day asking the plan for the next day and they would say “someone will come tell you” but no one ever would even after asking multiple times, then I would have to wake up in the middle of the night and message some more before finding out what time I had to wake up.
6) One day our whole party arrived at the hotel and the front desk told us there were no reservations for us. I never got an answer from the company as to what happened but clearly it didn’t get booked. We then had to spend a bunch of time trying to figure out where we would all stay for the night as there were not enough rooms. Through pure generosity of the other people I was on tour with they decided to all cram into one room so I could have a room as the hotel only had two left. If not we would have been in a very bad situation late at night with a company that had proven they would make you wait a long time and would not communicate well.
That all being said Juma, my driver for the Tanzania portion was phenomenal. I just can’t justify giving anything but one star based on the other factors.
Overall this was an extremely frustrating experience and I would recommend staying away from this company. Hopefully I can save someone the pain.
Email Wendy | 50-65 years of age | Experience level: first safari
Good communicators, friendly and efficient
As a 60+ mostly solo female traveller in East Africa, it’s vital to be able to trust and enjoy good communication with my driver and guide. Within minutes of being picked up from my house by Chris, from Super Eagles Travel and Tours, I felt relaxed and in good hands for the three-day trip from Nairobi to Amboseli National Park. The disadvantage of traveling alone of course is always the cost, the advantage however is having an entire land cruiser to yourself and a schedule you can tailor to your own. Chris would stop without hesitation wherever and whenever I wanted to take photos and was very flexible with time. He went above and beyond. My entire experience from the initial booking with Super Eagles boss, Richard, to the luxury-tented accomodation at Sentrim Amboseli, to the safari itself, to being dropped back home, was excellent. Thank you Super Eagles!
US
Email MP | 20-35 years of age | Experience level: first safari
Excellent budget tour!
As a solo woman traveler, I was very picky when selecting my safari and ended up going with Super Eagles because of the great price for the Kenya/Tanzania combo safari and the great reviews. Like other reviewers have noted, Bildad was extremely professional and helpful in planning the safari and communication was clear and prompt both during and before my trip.
The safaris in both countries were incredible. Rhino in Kenya and Mike in Tanzania were both amazing guides! We had long days in the car and they were both such pros - we saw all of the big five and so much more. We did SO many game drives, I felt like I 100% got my money's worth there.
The cars were comfortable and well-maintained and it was nice to meet fellow travelers on the shared safari in Tanzania. It actually ended up being just me in Kenya so I got a private safari for a few days! The lodging I had was two nights camping, two nights glamping and two nights hotel in Arusha. Camping among wild lions was unforgettable, and the glamping camp Nyati in Kenya was very nice. The food was all included and was very good African home cooking. A few nights I was able to buy local beer, which was cool!
Logistics were overall good, especially Bildad arranging someone local to help me at the land border crossing both times. It was super smooth however please note they didn't take card for the Tanzania visa - only cash ($100 if you're American) so have that with you. This part is always the most nerve-wracking solo but everyone I encountered was helpful and make me feel comfortable, which I appreciate.
A few notes of feedback that don't take away from my high rating:
- It might be helpful to have some kind of FAQ material to give once people book to know what to pack and what to expect. For example, my safari truck in Tanzania couldn't accommodate large bags and luckily I didn't bring one, but I almost did.
- A few times, transportation was quite late or not what I expected. I had to give one driver directions to my hotel and another was two hours late and told me he didn't know I was going to the airport. Not a big deal in the grand scheme of things but traveling alone I like to feel confident in my transport.
- I asked Bildad about bringing USD vs. local currency and he said USD was fine along with my credit card. Everywhere in Kenya took card, but in Tanzania, I wished I had changed some shillings. I ended up getting my hotel to give me like $20 worth. It's much cheaper to buy things in cash in shillings and fewer places take card. Tips in USD were fine (tip well!!!) except for the guy who helped me across the border at Namanga asked for shillings, which I didn't have, so he took USD.
GR
Email Antonis | 20-35 years of age | Experience level: first safari
Mixed Feelings
So me and my friend , booked a 10 days safari trip in both kenya and tanzania.
That included : masai mara, amboseli national park, lake nakuru and lake naivasha (kenya ) and serengeti national park, ngorogoro crater ( tanzania ) . Food , camps and hotels as well as transportation were all included . The total cost was around 1850usd . For starters, the kenya side was perfect, the driver-guide was always on time and did everything he could to make us have a great time and see as many animals as we could as close as possible.
Then it was tanzanias turn. To begin with , the driven wasnt on time as the hotel the first day when we were in arusha( before going to serengeti) . Secondly, we were supposed to do a 3 hours afternoon drive , before restinf at the camp. Not only didnt we do that but in addition on of the girl with whom we were having the safari , asked for a stop to see some hippos, the driver completely ignored her and continued going towards the camp. The driver-guide didnt seem to know how to drive, we stopped multiple times , during our 3 days in tanzania in order for him to find another driver and help him with his gear transmission. He also got lost multiple times going in and out of serengeti park making u turns every time until he finally finds the way. To sum up to this , at our first night at simba a camp in serengeti, regardless the fact that we have seen fire occuring at 17:00 when we reached the camp at 18:30 and we decided to inform the company( which knew nothing about the fire) we full understood the extent of the disaster. The camp was full of gas due to the fire and it was literally impossible to stay there ,beacuse we were only inhaling gas. After multiple messages and phone calls with the company , they told us that the lodge campa are way too expensive to pay(400 usd per person) and that all other camps were full . The result was that we werr forced to sleep there all night,putting our health at risk by the huge amount of gas he inhaled.
The company told ua that the tanzanian part wasnt run by them, but by another partner , the 7wonders, so they cant practically control all things
After returning back in nairobi, we told the office about how terrible the driver in tanzania was( he was a free lancer with 3 more times in the serengeti park as he told us) and about the fire etc and we demanded a compensation at least for the days we lost in Tanzania. They offered us either a day at the giraffe centre in nairobi or 50usd as a compensation.
Regardless the fact that the kenya part was perfect the real reason about this rating is that when you pay 1850usd for a safari in kenya you are hoping for better solutions when a huge problem appears.
AE
Email Ganesh subramanian | 35-50 years of age | Experience level: first safari
Provided exceptional communication, good service, great value for money, unwavering reliability,
Service: Good service with transport, the only thing required Land cruiser for off-road, (as they provide Toyota make 4x4 Hiace)
Communication: guides explain in detail during our game ride.
Value for Money: need to per-check the accommodation (arranging based on the package value)
BR
Email Layane Silva | 35-50 years of age | Experience level: first safari
Full budget safari
Safari through 3 national parks (Masai Mara, Nakuru and Amboseli) costing less than 800 dollars. Everything included in this experience: accommodation, food, water, entrance fees to the parks and travel distances, which are far away. The agency team spoke to me all the time to make sure everything was ok. The only negative point was with the first driver, who did not check the car properly, and we had to stop on the road to check the brakes. Furthermore, he drove irresponsibly, and while overtaking improperly, he tore the tire, so we had to change cars. Super Eagle immediately provided another one. The first car was also full of cockroaches, which shows that proper cleaning was not done. I emphasize that this was not under super eagle's control, and when informed she quickly resolved all issues. I highly recommend this company for a safari in Kenya.
Reply from Super Eagles Travel and Tours
Posted on Feb 5, 2024Dear Layane Silva,
I trust this message finds you well. I wanted to express my heartfelt gratitude for taking the time to provide us with your valuable feedback regarding your recent tour. Your insights are crucial to our ongoing efforts to improve our services, and we genuinely appreciate your openness in sharing your experience.
While it brings us joy to hear about the positive aspects of your tour, I would like to extend a sincere apology for all the mistakes or inconveniences that may have occurred during your journey. We understand the significance of delivering a flawless and enjoyable experience, and we regret any shortcomings that may have detracted from your overall satisfaction.
Please rest assured that we are thoroughly reviewing your feedback and investigating the areas of concern to address them promptly. Your feedback is a valuable source of information that helps us identify opportunities for improvement and ensures that we can provide even better experiences for our clients in the future.
If there are specific details or instances you would like us to delve into further, or if you have additional thoughts to share, we are here to listen. Your satisfaction is of utmost importance to us, and we are committed to rectifying any issues to your complete satisfaction.
Once again, thank you for entrusting us with your travel experience and for providing feedback that contributes to our ongoing commitment to excellence. We sincerely hope to have the opportunity to welcome you again in the future and provide you with a flawless and truly memorable journey.
If there is anything else you would like to discuss or clarify, please do not hesitate to reach out.
CR
Email Luis Carlos | 35-50 years of age | Experience level: 2-5 safaris
Unforgettable Experience !!!!
I contacted the company at the suggestion of a friend Alex Russo who lives in California.
It was a success. 'Billdall left them he was in charge of making sure that I traveled safely and comfortably.
I booked hotels with them, not camps I don't like, and they gave me the best ones. I also did many safaris in a Jeep, not in a van like in another company that was a disaster.
Safarry Eagle. Super recommended
I don't
Forget. Better to do it in a hotel and jeep.
Always better
(automatic translation from Spanish)
Email Geoffrey | 50-65 years of age | Experience level: 2-5 safaris
Excellent personalised service and awesome tour
Super Eagles were fantastic from start to finish.
Daisy, who organised my safari, was a delight to deal with; extraordinarily helpful, kind, and knowledgeable. Her excellent service was the reason I went with Super Eagles, and I am glad I did. Daisy understood how important the safari was to me and really went above and beyond to facilitate what I wanted. She also communicated in a friendly and helpful way with no pressure, which was a real breath of fresh air after the high-pressure aggressive sales approach taken by several other companies whom I had contacted. Also, Daisy continued to be in contact during the safari itself, rather than taking my money and dropping out of contact like other companies do. Daisy was genuinely interested in making sure that it all ran smoothly and that I was happy. From the very first contact right through until after the safari, Daisy treated me like a friend whom she genuinely wanted to have a great experience. She made it a joy.
Brian, the driver and tour guide, was also excellent. Thoroughly professional and highly knowledgable, and, like Daisy, very genuine in wanting me to have an excellent and happy experience on safari. He listened and communicated genuinely, did a brilliant job of finding animals, and provided really interesteing education and knowledge about what we were seeing.
I unequivocally and gladly recommend Super Eagles for safaris and tours.
Email Henry | 20-35 years of age | Experience level: first safari
Easy to communicate and value for money
This was my first safari tour and it was really nice. Bildad was amazing, he organised everything for me nicely and answered all my questions promptly. The tour was also good value for money! They can offer different accommodation/ vehicle options depending on your budget. Don't hesitate to email Bildad, I'm sure he'll do his best to work out an itinerary that's suitable for you.