Super eagle staff
Super Eagles Travel and Tours
- Office In:
- Size:
- 5-10 employees (Founded in 2014)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $160 to $700 per person per day (USD, excl. int'l flights)
Reviews
CA
Email Adam | 20-35 years of age | Experience level: 2-5 safaris
Extremely unorganized and I felt they didn’t provide me with the services I purchased
I booked a 10 day Kenya and Tanzania safari. I am well travelled and this is far from my first tour. Overall I found the company extremely disorganized, my first driver uninterested and rude to other guests, and that I didn’t receive the services agreed on without actively being extremely vocal to get them and some I still didn’t get at all.
There are three main reasons I leave a one star review for this company.
1) I had a morning Safari booked for Masai Mara, the night before I hear the itinerary is changed and we are no longer going there. They told me this is because the government changed the rules from 24 hour passes to 12 hour passes, I would have hopped that they could have either purchased passes on the next morning as that is what I had purchased or made it up in some other way. They seemed completely uninterested in doing either. I was in a group with many others on many different tours, none of theirs had this option, I felt like because mine was the only one with this option they decided to not do anything about this.
2) After a short morning safari at Nakuru we headed to Amboseli, however on the way we had to stop at a gas station and wait for over two hours to get an additional two members in our vehicle, this meant we got in very late that night. We later found out the 2 members we were waiting for had just started there drive late that day due to the driver. I would have hoped the company would have either let us stay in Nakuru longer or would have sent the two others in a separate car.
3) When we went for our game drive in Amboseli our driver didn’t have the correct payment options causing us to be delayed. He then asked if one of us could pay and he would pay back, he said it was $4 but turned out it was far more. The fact that this delayed us and the fact that he tried to get us to pay more than he said was very concerning. If my AMEX when through (they didn’t take AMEX) I would have been charged a lot more than I was told.
4) When I crossed the border to Tanzania I was left alone and told a bus would be there at 10:30 to pick me up, already an hour wait after I got through the border. The bus however didn’t come until around 12:30 and didn’t leave until 1:30. It is lucky I had data to communicate with them otherwise I would have been in trouble. The fact that they would never proactively communicate with me or give me accurate times was extremely frustrating.
5) Communication: this was an issue throughout the trip, you would often not know ahead of time what was happening or when to wake up, several nights I would message them throughout the day asking the plan for the next day and they would say “someone will come tell you” but no one ever would even after asking multiple times, then I would have to wake up in the middle of the night and message some more before finding out what time I had to wake up.
6) One day our whole party arrived at the hotel and the front desk told us there were no reservations for us. I never got an answer from the company as to what happened but clearly it didn’t get booked. We then had to spend a bunch of time trying to figure out where we would all stay for the night as there were not enough rooms. Through pure generosity of the other people I was on tour with they decided to all cram into one room so I could have a room as the hotel only had two left. If not we would have been in a very bad situation late at night with a company that had proven they would make you wait a long time and would not communicate well.
That all being said Juma, my driver for the Tanzania portion was phenomenal. I just can’t justify giving anything but one star based on the other factors.
Overall this was an extremely frustrating experience and I would recommend staying away from this company. Hopefully I can save someone the pain.
HK
Email Nicole | 20-35 years of age | Experience level: first safari
Super Egagle Company in Kenya falls short of providing a satisfactory and reliable tour experience,
👎🏼 I strongly advise against booking with Super Eagle company in Kenya. My recent five-day tour experience with them left me incredibly disappointed with their service and overall performance.
Not only were their prices exorbitantly high compared to other tour operators, but I found out that fellow passengers paid just $50 more for a longer midrange tour, while I was stuck on a budget tour for almost the same cost!
The accommodation provided for the first two nights at the camp was absolutely atrocious - it was a terrible experience.
To make matters worse, on the fourth day, I was left stranded at the hotel with minimal information provided. Activities that I had paid for didn't align with the promised itinerary, leaving me feeling misled and frustrated. And on the 5th day, they didn't follow the itinerary either, and I had to wait at transfer center for over 4 hrs!
The tour driver, Maxwell, added to my discomfort by being unhelpful and pressuring me for excessive tips throughout the trip. It created a very unpleasant atmosphere.
In summary, I wholeheartedly discourage anyone from considering this tour company. Save yourself the trouble and explore other options for a more enjoyable and seamless experience elsewhere.
SE
Email Thomas | 50-65 years of age | Experience level: first safari
Barely survived
We thought we had booked a trip to discover and experience the wild animals in Kenya and Tanzania but apparently that was not the case. The schedule of visiting several national parks and also be guided in these suited us perfectly but was a huge disappointment.
We were more or less driven around without our so called guides took care of us, guided us or talked to us. The guides or more correctly drivers showed no interest in giving us more knowledge about the wildlife or the parks where we visited. During our ten days of safari none of the drivers took full responsibility for us but just send us on our way to the next driver totally without communication and information what was happening or what was going to happen.
This was really bad but even worse was the fact that the drivers showed big lack of skills in their ability to manage the vehicles they drove us in, which resulted in a number of really dangerous traffic incidents on the savanna. Neither did they have the ability to maintain their vehicles, which was clear and almost got us driven off the track trying to ascend the Ngorongoro crate where the hill was very steep.
We managed to survive these incidents barely.
Sure we encountered the wonderful wildlife but the experience around it was just awful on every level. We can just recommend you choose another tour company.
Email Wiatrok | 35-50 years of age | Experience level: 2-5 safaris
Bad service
Bad service, 1 day waited 3 hours at a gas station, 2 day safari ended at 2 p.m., 3 days no safari, just drove around, even drove to another country and dropped off 1 person. There was no response to a complaint.