Serengeti Smile Team
Serengeti Smile
- Office In:
- Size:
- 50-100 employees (Founded in 2020)
- Member Of:
- Tanzania Tourist Board & AMREY Flying Doctors Insurance
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $90 to $300 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
DE
Email Michael K. | 50-65 years of age | Experience level: first safari
Professional safari operator who organised a tour for us according to our wishes at a good price
The owner (Albert) communicates very quickly and obligingly on every request and at almost any time of the day or night.
We made a five-day safari (four nights) in the middle range with Serengeti North, Serengeti Central and Lake Manyara NP.
As time was short we opted for an early morning flight from Arusha to Serengeti North, so that the safari could start in the Serengeti just one hour after take-off from Arusha. Including the flight, the package was available for US$ 2,080 per person for three travellers. That was unrivalled value for money.
As mid-range accommodation was no longer available, there was an upgrade to the luxury segment for one night at the expense of the operator. Money transfers from Germany, which we still arranged from Tanzania (from Zanzibar), arrived at the organiser in two days.
The guide (Baraka) arranged by Serengeti-Smile was not only friendly and personable, but also had great knowledge and an excellent sense of tracking down the entire animal spectrum (including the Big Five). We were also lucky enough to witness the great migration from an impressively close distance.
US
Email Li from Nothern Virgina | 50-65 years of age | Experience level: over 5 safaris
Excellent trip
Serengeti Smile customized our trip to fit in the short time (three days) we have and adjusted the trip within constraints to accommodate the delayed flights of our group members from the U.S. due to the weather condition. It is very responsible and did everything they can to accommodate us. Our guide Gama Said did a great job to show us the wonderful wild animals in Tarangire. We liked very much the camp Tarangire Safari Lodge. Perched by a cliff, it provides a breathtaking panorama view of the valley and Tarangire river. It is also close to safari drive.
LU
Email Edin | 20-35 years of age | Experience level: first safari
Very responsive, friendly and flexible.
The tour operator was always available to answer any questions prior and after the booking. The highlight of the tour was definitely the Serengeti, where we were lucky to see a lot of the wild cats such as lions, leopards & cheetahs. Our guide was knowledgeable and attentive to us. He made a great effort for us to see as much as possible. The accommodations were great, comfortable with friendly staff great food. Only the lunch boxes could have been more varied. Overall, we had an excellent experience on the tour and we can say that the tour was a good value for money.
Email Qi | 50-65 years of age | Experience level: over 5 safaris
Good and reliable safari service
We have done a few safaris in Tanzania and did one more when our son and his girlfriend visited us in September. I have contacted several companies for quotes, including two we have used in the past. Finally, we have chosen Serengeti Smile because three reasons: (1) Albert, the owner and manager with whom I am in contact, is knowledgeable and responsive to all my inquiry; (2) The quote I got is reasonable; and (3) a friend we know who had a safari recently highly recommended this company. We had a short 3.5 days safari and had a schedule problem due to cancellation of my son's original flight and delay caused by changing of the flights. Albert and our tour guide/driver Gama handled the change of the schedule very well. The promptly rearranged our schedule to maximize our activities. They also returned the money for park tickets and guide fees for the activities that cannot be made. The camps and hotels Serengeti Smile chosen are very good and in the medium to high range. They are at excellent locations, have clean and adequate facility, and provided good food. Gama is a responsible tour guide and driver. He was very pleasant to work with and made the best effort to take us to see the wonderful wildlife in Tarangire NP. We had an excellent safari experience with Serengeti Smile and would recommend it to others who want to experience Tanzania but do not want to break his/her bank.
CN
Email Barbie | 20-35 years of age | Experience level: first safari
Serengeti Smile is awesome! John is awesome!!!
I recently had the pleasure of booking a safari trip with Serengeti Smile and I highly recommend them. From start to finish, everything was handled seamlessly. They responded to my emails in a timely manner and accurately booked my hotel rooms and safaris.
But what really made the trip was our driver and tour guide, John. He was incredibly knowledgeable about the local plants, animals, and birds, and was always happy to answer any questions we had. He even taught us some local songs! Thanks to his expertise, we were lucky enough to witness some amazing wildlife sightings, including wildebeests crossing mara river, lion hunting, and crocodile hunting. We were even at the best spot for lion hunting, the nearest among a dozen of cars, and were the first to find three male lions sleeping.
Overall, I had an incredible experience with Serengeti Smile and would strongly recommend them to anyone looking to book a safari trip in Tanzania. Thanks again to John and the team for making this trip so memorable.
FI
Email Matti&Kaija | 65+ years of age | Experience level: 2-5 safaris
A good young agency
There are many safaris available in Africa, and it is difficult to choose from. Finally our safari selection was Serengeti Smile's 8-Day Great Migration Tour - Mara River Crossing at the turn of September and October. We greatly enjoyed this interesting safari. Our guide Mussa showed us a lot of different animals.
We booked at the last minute, but despite this, the accommodations were of a high standard. Special thanks to Emmy from the agency who always answered my questions very quickly.
Apparently, the timing was not ideal. During the day, the temperature rose to 35 degrees and fell during nights to 15 degrees, but the first rains of the beginning of the rainy season had already drenched the road tracks into mud and filled the Mara River into a flowing stream.
If you are also looking for something negative about the week, long journeys on shaky roads in poor condition come to the fore. In any case, we can warmly recommend Serengeti Smile and this safari.
Email Ulla Ventham | 65+ years of age | Experience level: 2-5 safaris
Fantastic small friendly company
We went on a 4 day Serengeti, Ngorongoro safari. Albert in the office was very quick to respond to get us the safari we wanted at a reasonable price. Nice and clear information and pricing. Our guide / driver Max was very knowledgeable about the animals / nature and we spotted lots of interesting animals close up. I was particularly happy to see lots of lions!
Max is also a very nice person to spend time with. The accommodation provided was also first class. I can def recommend this company 100%
IT
Email Carlo Alberto | 20-35 years of age | Experience level: first safari
Fantastic experience! 6 stars for Serengeti Smile!
After a long search among the various tour operators we chose Serengeti Smile as they were very quick to respond straight away and attentive to our requests such as having a guide who spoke Italian.
Subsequently, together with Frank we built our tailor-made tour from Safari in the parks of Tanzania to relaxation on the beaches of Zanzibar, all at a reasonable price.
The Safari experience was incredible, we had the honor of traveling with two guides:
- Champion, our always cheerful and very nice driver who guided us along our tour, always very attentive to our needs. Very good at relating to everyone both with us but also with the other guides, a little Boss
A very cost effective and reliable tour operator!!
We visited the Serengeti and ngorongoro crater with Serengeti Smile and had a wonderful experience. The guide was very informative and advised on important do’s and Don’t ‘s.
They are good at informing about different options and giving the best Curated option available to you.
Highly recommend Serengeti Smile as your Operator.
CN
Email CS | 20-35 years of age | Experience level: first safari
Serengeti Smile provides excellent service and communication, and I would choose them again
We spent nearly a month communicating with multiple travel agencies, and in the end, we chose Serengeti Smile based on our time, budget, and itinerary requirements. It turned out to be a fantastic decision. Prior to our departure, despite a five-hour time difference, Albert was always prompt in responding to our emails, adjusting our itinerary to our needs, ultimately crafting a perfect plan for us within our limited timeframe. This plan included a well-thought-out safari route and accommodations that met our expectations.
Our safari guide and driver, Kisali, were exceptional. His extensive knowledge of the savannah, wildlife, and Maasai culture left a lasting impression on us. Additionally, his driving skills, enthusiasm, punctuality, and overall demeanor were nothing short of praiseworthy. In summary, Serengeti Smile is a highly recommendable travel agency. Despite being a recently established small company, their service stands out and competes with any other travel agency out there.