Reviews

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Vikas   –  
India IN
Visited: August 2023 Reviewed: Aug 17, 2023

Email Vikas

Friendly and Reliable company that shows us the beauty of Serengeti
5/5

We had booked 8 Days of Safari with Serengeti Smile.

Our guide and driver (Ayubu) was friendly and knowledgeable and showed us all the Big 5 and Great Migration of Wildebeest including River Crossing.
Please note: There is always a bit of luck involved regarding which animals you are able to spot and what you are able to see depending on where the animals are roaming in the Serengeti National Park.
Despite the element of luck, I will say our guide did everything he could to help us witness these in reality and I am very happy for that.

It was an amazing experience to see everything in-person what we were only watching on TVs.

Other than that Rooms were great. Food was really good. Jeep (Land Cruiser) was reliable. Drive was amazing.

I would like to thank Albert, Ayubu, and the rest of Serengti Smile team for making this Safari a memorable one.

Thanks Serengeti Smile

Jelena   –  
France FR
Visited: August 2023 Reviewed: Aug 17, 2023

Email Jelena  |  35-50 years of age  |  Experience level: first safari

Reliable, flexible and very good driver
5/5

We had a very good expérience with serengeti smile. Reliable, good communication, flexible and good accommodations. Our driver Michael was exceptionnal. We felt in security with him and was the best to find the good position to have a Nice view on animals. We also had a very nice french speaking guide Charles. Thank you.

Amber   –  
Sweden SE
Visited: August 2023 Reviewed: Aug 16, 2023

Email Amber  |  20-35 years of age  |  Experience level: first safari

Amazing and surprising!
5/5

We had 3 nights in Zanzibar and went to Arusha after that — very reasonable price with a fantastic hotel and food. Excellent communications and service. Always patient and always available.

Marco   –  
Italy IT
Visited: August 2023 Reviewed: Aug 16, 2023

Email Marco  |  20-35 years of age  |  Experience level: first safari

Amazing, professionaly and punctual
5/5

Our experience with Serengeti Smile was fantastic. They made us a perfect holiday with Safari and Zanzibar. The hotels that they booked was luxury and very confortable. Our ITALIAN guide was very prepareted and very kindly. If I’ll return in Tanzania, I’ll contact Serengeti Smile!

Augusto Barrios   –  
United Kingdom UK
Visited: July 2023 Reviewed: Aug 14, 2023

Email Augusto Barrios  |  35-50 years of age  |  Experience level: first safari

Flexible but also really helpful to provide the best experience possible for us. Highly recommended.
5/5

From the moment we were planning the trip, Serengeti Smile was really helpful and flexible in order to adapt to our requirements. We wanted to do some safari days and then go to Zanzibar for some relaxing time at the beach and they managed to orgnise both sides just perfectly. Everything during our trip worked out as planned and they were really helpful even when we asked for an add-on that wasn't planed in advance as an additional tour or day trip. Their stuff is super friendly and our guide during the safari part was just the nices guy ever. He was so worried about us having a great experience that he was always aiming to go the extra mile. We really loved everything about this trip and will highly recommend Serengeti Smile to anyone planning to visit Tanzania in the future.

Yannick chen   –  
France FR
Visited: August 2023 Reviewed: Aug 13, 2023

Email Yannick chen  |  20-35 years of age  |  Experience level: first safari

Serengeti smile gave us an unforgettable souvenir of a safari
5/5

We choose Serengeti Smile for a safari in Serengeti, Ngorongoro Crateer and Arusha because we see it was a serious company on social media.
We did the safari, me and my wife, with Max as a guide. We had very very good time. Max was taking care of us, making us safe, he has also very good driving skills. Very friendly guide, with a big heart and with who you can have interesting and sometimes, deep, conversations. I recommend them with my heart. You will not regret your choice.
I have heard they choose their guide miticulously for our safety.

Tiziano   –  
Italy IT
Visited: July 2023 Reviewed: Aug 8, 2023

Email Tiziano  |  65+ years of age  |  Experience level: 2-5 safaris

Reliable, accurate, prompt, careful
5/5

I found Serengeti smile agency on the internet with good to excellent reviews. I can guarantee that those are well deserved. Albert and his staff gave us an outstanding service either in terms of accommodations or for the driver and vehicle provided. Hotels in the NE safari parks regions (amazing) are clean, quiet, well equipped with very kind and well trained staff. Even the tents in Serengeti savana turned out as much more comfortable than my expectations. Resort in Zanzibar NE beach is top class and location is perfect for diving, snorkelling and … rest.

Joseph W   –  
Hong Kong HK
Visited: July 2023 Reviewed: Aug 3, 2023

Email Joseph W  |  35-50 years of age  |  Experience level: 2-5 safaris

The company is efficient and quick to respond.
5/5

Our guide Deo is a very nice , responsible and caring person who can satisfy all of our needs and requests. It’s a really enjoyable trip for us ! Thanks!

Tish and Randy   –  
United States US
Visited: July 2023 Reviewed: Aug 1, 2023

Email Tish and Randy  |  50-65 years of age  |  Experience level: first safari

Exceeded my expectations for our safari experience
5/5

The accommodations were wonderful during our week-long adventure. Ayubu was an outstanding driver with a knack for squeezing into tight places and lining us up perfectly to view and photograph wildlife. The roads were rough but he navigated them with ease and somehow managed to pick out the animals while simultaneously watching out for the many road hazards. The box lunches were arranged by the places where we stayed and were very basic but had enough variety to make a meal even for a picky eater like myself. (It would have been nice to be able to assemble your own lunches to avoid waste as the Mara Heritage Camp let us do.) Dinners and breakfasts were always buffet style. Plenty of bottled water was available at both the lodging and in the vehicle. We saw over 70 different animal species throughout the week and were fortunate to witness a river crossing of wildebeest during the Great Migration. We also got to see some lionesses hunt a herd of gazelle and vultures picking apart an animal carcass. I saw several folks staying at the Planet Lodge in Arusha and taking day safaris. This is not the way to do it as you spend more time getting back and forth and less time in the parks. A 7 day trip let us see everything we wanted to and not be rushed and we usually got to our lodging an hour or more before dinner to allow us time to get the dirt off. (This is a very dusty experience so be ready for it!) Mara Heritage Camp in the Northern Serengeti had the best food and even had a nightly show of cultural performances.

Kimberly   –  
United States US
Visited: July 2023 Reviewed: Jul 31, 2023

Email Kimberly  |  20-35 years of age  |  Experience level: first safari

Serengeti Smile provided a fun, relaxing, educational, once-in-a-lifetime experience!
5/5

Our trip to Tanzania and Zanzibar was better than anything we could have expected! We found Serengeti Smile on SafariBookings.com and chose to book with them due to the price, customizable itinerary, and responsiveness to our questions. Everything was taken care of in terms of accommodation, booking, and transportation - we didn’t have to worry about a thing.

Our guide for the Safari - Kisali - was amazing. He was very knowledgeable and personable all throughout our trip through Tarangire, Ngorogoro Crater, and the Serengeti. He made sure to point out all animals, especially the ones we mentioned we were excited to see, and he often had fun facts to share about them and the plants unique to Africa. He also had answers to all our questions about the local culture and taught us key Swahili words. We felt very safe and comfortable with Kisali and have definitely walked away with a new friend!

The staff at all the accommodations Serengeti Smile selected for us were very welcoming, especially at the Tanzania Bush Camp in Serengeti. We loved talking to all of the employees there and learning even more Swahili words.

We ended our trip in Zanzibar with a beach vacation and it was the perfect relaxing, final stop. Very happy with our choice to book via Serengeti Smile, who provided a fun, relaxing, educational, once-in-a-lifetime experience!

Average User Rating
5.0/5
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