Reviews

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Augusto Barrios   –  
United Kingdom UK
Visited: July 2023 Reviewed: Aug 14, 2023

Email Augusto Barrios  |  35-50 years of age  |  Experience level: first safari

Flexible but also really helpful to provide the best experience possible for us. Highly recommended.
5/5

From the moment we were planning the trip, Serengeti Smile was really helpful and flexible in order to adapt to our requirements. We wanted to do some safari days and then go to Zanzibar for some relaxing time at the beach and they managed to orgnise both sides just perfectly. Everything during our trip worked out as planned and they were really helpful even when we asked for an add-on that wasn't planed in advance as an additional tour or day trip. Their stuff is super friendly and our guide during the safari part was just the nices guy ever. He was so worried about us having a great experience that he was always aiming to go the extra mile. We really loved everything about this trip and will highly recommend Serengeti Smile to anyone planning to visit Tanzania in the future.

Yannick chen   –  
France FR
Visited: August 2023 Reviewed: Aug 13, 2023

Email Yannick chen  |  20-35 years of age  |  Experience level: first safari

Serengeti smile gave us an unforgettable souvenir of a safari
5/5

We choose Serengeti Smile for a safari in Serengeti, Ngorongoro Crateer and Arusha because we see it was a serious company on social media.
We did the safari, me and my wife, with Max as a guide. We had very very good time. Max was taking care of us, making us safe, he has also very good driving skills. Very friendly guide, with a big heart and with who you can have interesting and sometimes, deep, conversations. I recommend them with my heart. You will not regret your choice.
I have heard they choose their guide miticulously for our safety.

Tiziano   –  
Italy IT
Visited: July 2023 Reviewed: Aug 8, 2023

Email Tiziano  |  65+ years of age  |  Experience level: 2-5 safaris

Reliable, accurate, prompt, careful
5/5

I found Serengeti smile agency on the internet with good to excellent reviews. I can guarantee that those are well deserved. Albert and his staff gave us an outstanding service either in terms of accommodations or for the driver and vehicle provided. Hotels in the NE safari parks regions (amazing) are clean, quiet, well equipped with very kind and well trained staff. Even the tents in Serengeti savana turned out as much more comfortable than my expectations. Resort in Zanzibar NE beach is top class and location is perfect for diving, snorkelling and … rest.

Joseph W   –  
Hong Kong HK
Visited: July 2023 Reviewed: Aug 3, 2023

Email Joseph W  |  35-50 years of age  |  Experience level: 2-5 safaris

The company is efficient and quick to respond.
5/5

Our guide Deo is a very nice , responsible and caring person who can satisfy all of our needs and requests. It’s a really enjoyable trip for us ! Thanks!

Kimberly   –  
United States US
Visited: July 2023 Reviewed: Jul 31, 2023

Email Kimberly  |  20-35 years of age  |  Experience level: first safari

Serengeti Smile provided a fun, relaxing, educational, once-in-a-lifetime experience!
5/5

Our trip to Tanzania and Zanzibar was better than anything we could have expected! We found Serengeti Smile on SafariBookings.com and chose to book with them due to the price, customizable itinerary, and responsiveness to our questions. Everything was taken care of in terms of accommodation, booking, and transportation - we didn’t have to worry about a thing.

Our guide for the Safari - Kisali - was amazing. He was very knowledgeable and personable all throughout our trip through Tarangire, Ngorogoro Crater, and the Serengeti. He made sure to point out all animals, especially the ones we mentioned we were excited to see, and he often had fun facts to share about them and the plants unique to Africa. He also had answers to all our questions about the local culture and taught us key Swahili words. We felt very safe and comfortable with Kisali and have definitely walked away with a new friend!

The staff at all the accommodations Serengeti Smile selected for us were very welcoming, especially at the Tanzania Bush Camp in Serengeti. We loved talking to all of the employees there and learning even more Swahili words.

We ended our trip in Zanzibar with a beach vacation and it was the perfect relaxing, final stop. Very happy with our choice to book via Serengeti Smile, who provided a fun, relaxing, educational, once-in-a-lifetime experience!

Tess & Scott Baxter   –  
United Kingdom UK
Visited: July 2023 Reviewed: Jul 18, 2023

Email Tess & Scott Baxter

Wow!
5/5

We read the reviews written about Serengeti Smile, and thought they were too good to be true - how wrong could we be!
From our first contact with Albert, he kept us updated regularly and always answered any queries we had quickly and efficiently.
We went on safari, followed by a stay in Zanzibar. The accommodation and transfers throughout was excellent.
We would like to give a special mention to Godwin, our guide/driver on safari, who went above and beyond to make our holiday everything we could have wished, and more.
We felt thoroughly looked after at all times.
We would certainly use Serengeti Smile again … and again … and again!

Steven   –  
United States US
Visited: June 2022 Reviewed: Jul 16, 2023

Email Steven  |  20-35 years of age  |  Experience level: first safari

Better than ever
5/5

*The best tour operator ever; I'll use them again*

John, our tour guide, was fantastic! With the help of Serengeti Smile, our family went on a 10-day safari in Northern Tanzania. The trip's highlight, besides viewing animals, was our guide John. He was the ideal fit for our family and was really patient with all of our wants and inquiries. In addition to teaching us about Tanzania's people, culture, and language, John also educated us about the region's animals, flora, and wildlife management. A finer guide could not have been provided for us.
Additionally, everyone else from Serengeti Smile was really helpful, which made our trip fantastic. Even though we were 100 of kilometers away at the time, we are extremely appreciative that they delivered us the luggage that was misplaced at the airport.

hyo   –  
South Korea KR
Visited: July 2023 Reviewed: Jul 9, 2023

Email hyo  |  20-35 years of age  |  Experience level: first safari

super guide Reo, the best guide, our honeymoon was fantastic
5/5

very good!
Their work is accurate and respose was quick.
Nice price and good service.
They gave us the best expereienced guide!!!!★★★★ ★

Taewoo Ha   –  
South Korea KR
Visited: July 2023 Reviewed: Jul 9, 2023

Email Taewoo Ha  |  35-50 years of age  |  Experience level: first safari

Very friendly and kind, Super guide. Drive safely and He shows many animals.
5/5

The reply was fast and introduce the tour course briefly.

Johan   –  
United Kingdom UK
Visited: June 2023 Reviewed: Jun 20, 2023

Email Johan  |  35-50 years of age  |  Experience level: first safari

Professional and Courteous - an absolute pleasure
5/5

My partner and I had an incredible three days exploring Tanzania with Godwin. He took great care of us and was open to suggestions from our side as to what we would like to do. Safety was a key priority for me as driving in Tanzania is arduous at best and happy to say that Godwin was able to navigate through quite tricky driving conditions. He is punctual and always communicated what the itinerary looked like for the day.

I would definitely utilise them again for travelling in Tanzania!

Average User Rating
5.0/5
Rating Breakdown
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