Reviews

Sort By: Date Most Helpful Rating 11-20 of 27 Reviews
Thomas   –  
Tanzania TZ
Visited: November 2022 Reviewed: Nov 26, 2022

Email Thomas

Proactivity
5/5

Apart from booking our journey from A-Z Priyal & her team stepped in and up immediately when our flights got cancelled on the day of departure. As a matter of fact they broke the news to us before even the airline could. Proactivity.

Breaking the news is one thing - solving a problem is something else. Within less than an hour we were booked onto an alternative airline, got new connections, and eventually arrived (and returned) as if nothing had ever happened.

And the best of it all? I never had any doubt this would exactly be the way it will play out. It's called trust in somebody who knows what they are doing. Priyal & the team at SVAI clearly know what they are doing.

Yanelys   –  
Tanzania TZ
Visited: October 2021 Reviewed: Nov 17, 2022

Email Yanelys  |  20-35 years of age  |  Experience level: first safari

They are totally professional with an exceptional service
5/5

They are amazing since the day that we decide to book with them untill the date with finished our trip they make sure everything was perfect I remember it was my birthday and they even prepare a surprise for me they make sure u trip is safe the most beautiful views and amazing stay very warm staff very helpful

Rajeel   –  
India IN
Visited: November 2022 Reviewed: Nov 16, 2022

Email Rajeel  |  50-65 years of age  |  Experience level: 2-5 safaris

Exceptional Tour Organiser
5/5

SVAI organised an excellent trip for us to Zanzibar beach resort. The attention to detail and personal touch is their USP. Keep it up!!!

Nassir   –  
Tanzania TZ
Visited: January 2021 Reviewed: Nov 14, 2022

Email Nassir  |  50-65 years of age  |  Experience level: over 5 safaris

Professional and Personal Service from the Svalbard Team
5/5

This is certainly rare these days with the online services, here with Svai, a follow up throughout the information and booking process, also checking on you during the trip. Making sure, what was promised was properly delivered. Priyal, the owner herself has been checking on this and makes our trips seamlessly easy. Priyal and the team, we thank you for always delivering and we look forward to booking our next vacation with you.

Sara   –  
Tanzania TZ
Visited: May 2021 Reviewed: Nov 12, 2022

Email Sara  |  20-35 years of age  |  Experience level: first safari

Kind and helped plan a great trip
5/5

Great value for money, very worth and it was a memorable experience.

Saeda   –  
Tanzania TZ
Visited: August 2020 Reviewed: Nov 11, 2022

Email Saeda  |  50-65 years of age  |  Experience level: over 5 safaris

Detail oriented and very professional
5/5

Priyal was very professional and ensured that all our needs were taken care of. I have no hesitation in recommending her to anyone planning a safari or a family holiday in Zanzibar.

Tracy   –  
Lebanon LB
Visited: September 2021 Reviewed: Nov 10, 2022

Email Tracy  |  20-35 years of age  |  Experience level: first safari

Authentic and Perfectly Organized Safari
5/5

So happy we chose Svai to organize our HM in Tanzania. the trio was so well planned from the moment we arrived to the airport till the minute we left. Priyal managed to deliver us an itinerary that exceeded all our expectation and was extremely reliable in everything throughout the trip. we even had to do last minute changes within the trip which might have caused us a lot of stress if not for her. Our Safari in the Serengeti was magical and the service that was provided, from the car, accommodations chosen, to the follow-up, was nothing but perfect.

Looking forward to our next trip with SVAI

Paresh   –  
Tanzania TZ
Visited: June 2021 Reviewed: Nov 10, 2022

Email Paresh  |  50-65 years of age  |  Experience level: over 5 safaris

Excellent personal service. Have used them many times and recommended them to many
5/5

Excellent personal service all tours properly organised great cars and continuous service

Rik   –  
Netherlands NL
Visited: July 2022 Reviewed: Nov 9, 2022

Email Rik  |  50-65 years of age  |  Experience level: first safari

Flexible, helpful and fast
4/5

I made the terrible mistake to book very late and the also the wrong week. SVAI helped me all the way and managed to rectify everything which was not easy, I’m sure. They did very well

PS   –  
Tanzania TZ
Visited: April 2022 Reviewed: Nov 9, 2022

Email PS  |  20-35 years of age  |  Experience level: over 5 safaris

Personalised service, quick responses and attention to detail
4/5

The responses of SVAI are very prompt which is important when you want to finalise your itinerary quickly. There are always plenty of options given and SVAI is also happy to look into other options that we suggest. SVAI seems to understand what we want and hence the customised itinerary feels very appropriate.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 25
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0
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