Reviews

Sort By: Date Most Helpful Rating 141-150 of 180 Reviews
Ashley   –  
United States US
Visited: March 2023 Reviewed: Mar 16, 2023

Email Ashley  |  20-35 years of age  |  Experience level: first safari

Incredibly helpful in choosing a lodge
4/5

Wayne was so helpful in helping me sift through the different tour and lodging options. We even hopped on a Zoom call, which made this process much more personable and efficient! My and my 3 friends went to the Kapama Southern Lodge on a 4 day safari and it was perfect! The only issue we had was there was some sort of miscommunication between our shuttle driver and the Kapama staff so there was nobody there to pick us up from the shuttle drop off location when we arrived. And on our return trip the shuttle was half an hour earlier than expected and we felt in a rush on our way out.

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Apr 29, 2023

Good Day Ashley,

Thank you for traveling with us to the Kapama Southern Camp.
It is one of the lodges in the Greater Kruger National Park.
Was only a pleasure chatting on zoom with you and glad that we offered you the best safari experience.

We have spoken to our driver who transported you to the Hoedspruit Airport, he was supposed to take you directly to the Lodge.
Our driver then contacted the Lodges guide as the Lodges guide was at the Airport at the same time as you arrived there.
So our driver handed you onto the Lodges guide to save you a little extra time and then the lodges guide did not contact the lodge to inform them that you met up and were on the lodges vehicle and not getting dropped off by our driver.

Our drivers are generally early for the collection times, so that our guests are aware that the driver there at the lodge and not running late (rather early than late), but he should not have put pressure on you to depart the 30 min earlier than scheduled.
We are sorry that you felt rushed, he was just at the Lodge letting you know that he is there to collect you.

At least all was sorted out and you had a great time on safari.

Cheryl   –  
United States US
Visited: February 2023 Reviewed: Mar 14, 2023

Email Cheryl  |  20-35 years of age  |  Experience level: first safari

The most wonderful & helpful tour company that exceeded our special request needs and expectations
5/5

The Kruger Safari Co is truly one of the best tour companies I have encountered. My family required special assistance with partial wheelchair accessibility needs for our visit to Kruger and Wayne was not only extremely responsive and professional, but went above and beyond in ensuring me and my family would be comfortable and well taken cared of. From zoom sessions to personal videos of lodge grounds to determine wheelchair accessibility would be sufficient, I could not be more happy with Wayne and Kruger Safari Co. I will be recommending them to all friends and family for future trips!

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Apr 29, 2023

Good Day Cheryl,

Thank you for your review and rating the Kruger Safari Co as one of the best companies you have encountered, your statement is truly amazing and appreciated.

Our team do their best to offer the best possible safaris with hands on service from the first time we make contact until you depart to your next location.

Wayne loves spending time on zoom calls with our travelers, making sure that he advices all of our travelers on the once in a life time safari experience, no matter the travelers needs / wants / budget.

Looking forward to welcoming you and your family back on safari with us soon.

Victoria   –  
United States US
Visited: March 2023 Reviewed: Mar 9, 2023

Email Victoria  |  20-35 years of age  |  Experience level: first safari

Simple to work with and responsive
5/5

I reached out to Kruger Safari Co. a couple week ahead of wanting to go on a trip. They were very responsive and we set up a zoom call to review my options. Because I was going to safari as a solo traveler, it can be difficult to find lodges (since many don’t want to take a single person). They contacted lodges and found one that fit all of my criteria and was within the price range that I provided. Would work with them again!

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Apr 29, 2023

Good Day Victoria,

Your review is greatly appreciated.
We do read all of our travelers reviews to make sure that we are offer the best safari experiences in South Africa.

Our zoom calls are certainly the way of the future in communicating with travelers, it gives us time to get to know our clients in person, rather than over emails.

Once we have all the details from our travelers, we get working on looking and finding the best safari experience that suits the travelers needs and we are glad that Wayne got yours 100% correct.

We looking forward to having you back on safari with us.

Audrey   –  
France FR
Visited: March 2023 Reviewed: Mar 7, 2023

Email Audrey  |  35-50 years of age  |  Experience level: first safari

When our dream came true!
5/5

We were thinking about hiding in the bush and stay there!
Such an incredible experience!
We met very nice people especially at Marc's tree house lodge.
We recommend undoubtedly the tour!
We'd love to come back!
So hopefully see you soon!
Audrey and Bertille "Audrey X2"

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Apr 29, 2023

Hello Audrey x2 (LOL) :)

Thank you for booking your safari with us and we are glad that you loved it so much that you didn't want to leave..
Next time you more than welcome to spend more time with us.

We wish you wonderful travels and cant wait to see you again.

Cathal   –  
Ireland IE
Visited: February 2023 Reviewed: Feb 28, 2023

Email Cathal  |  35-50 years of age  |  Experience level: first safari

Kruger and Sabi safari
5/5

Our family of four had a wonderful safari experience. The company were excellent and supportive throughout. All transfers went smoothly and we didn’t have to worry about anything. It was stress free.
One thing we should have done on our side was to ensure we had more planning involved for travelling with a vegetarian. The lodge wasn’t very well prepared for this so it’s worth mentioning early in the process
Thanks a million for everything

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Apr 29, 2023

Hi there Cathal,

Thank you for traveling with us to the Sabi Sands and your review.
I have spoken to the Lodge, and we have sorted out the communication error that you experienced with the diet requirements and have implemented more systems to make sure that this does not happen again.

We are glad that you had a great time on safari and hope to see you soon.

Chris   –  
United States US
Visited: February 2023 Reviewed: Feb 16, 2023

Email Chris  |  20-35 years of age  |  Experience level: first safari

Once in a lifetime experience
5/5

We booked with the Umkumbe Bush Lodge in Sabi Sands and to say it was incredible is an understatement. We saw SO many amazing animals right at arms length most of the time, the place is truly wild. The staff at Umkumbe were excellent and very professional, very informative, and they tried day in and day out to ensure that their guests had an experience if a lifetime! Some exceptional mentions were Pieter, Chloe, Drizzle, and Leo, they were great! Can't wait to go back again.

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Feb 20, 2023

Hi Chris,

Thank you for your review.
The Umkumbe Bush lodge is certainly an amazing location in the Sabi Sands, from the staff, meals, safari drives, they do their best to offer the best services to make it a safari of a life time.

Hope to see you back on safari with us in the near future.

Jess   –  
France FR
Visited: January 2023 Reviewed: Feb 11, 2023

Email Jess  |  20-35 years of age  |  Experience level: over 5 safaris

Understood the assignment
5/5

Wayne Barnes was a great help. He took the time to understand what we were looking for and gave us lots of suggestions that were within our budget and fit the criteria. We found THE lodge and the experience there was fantastic too. Wayne communicated all specifications, dietary requirements, etc to the lodge and for the transfers. All went well and hopefully we will be back to South Africa soon

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Feb 20, 2023

Hi there Jess,

Wow, thank you for the wonderful review and stating that Wayne got your safari assignment 100% in order to what you wanted.
He does go out of his way to make sure that all guests get the safari experience they dreamed of.

Next time you back in South Africa, please do contact us and we will make sure that Wayne assist you with your next safari.

Muhammad   –  
Egypt EG
Visited: February 2023 Reviewed: Feb 11, 2023

Email Muhammad

Was very helpful with my problems
5/5

Excellent shuttle to the game park, and very friendly staff at the lodges,

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Feb 20, 2023

Hey there Muhammad,

Thank you for the sweet and short review of our services...

We do pride ourselves on offering the best services to the Kruger National Park.

Karen   –  
United Kingdom UK
Visited: February 2023 Reviewed: Feb 11, 2023

Email Karen  |  65+ years of age  |  Experience level: over 5 safaris

My operator was helpful and determined to find what was right for me.
4/5

I had a memorable and most enjoyable 4 night stay at Tremasana Camp this past week. Although the camp was a little bit “run down” the setting and staff more than made up for it. They were kind, helpful and made every effort to be accommodating. The guides were fun, knowledgeable and we were lucky enough to see a lot of very good game.
The food was wholesome and plentiful, so all in all, I would recommend it highly.

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Feb 20, 2023

Hi Karen,

Thank you for your review, we do read all of them and note all suggestions form our valued travelers.

We have forwarded your review onto the owner of the lodge regarding the maintenance that you noted and happy to say that they looking on refurbishing the lodge as soon as they have covered the costs caused by low travelling numbers due to COVID 19 and that work is on its way to get the lodge back to its original amazing state.

As long as you had a great time in nature and loved spending times with the guides and that they showed you a lot of animals...
Thank you for recommending us and looking forward to having you back on safari when you return to South Africa.

Eddy   –  
South Africa ZA
Visited: January 2023 Reviewed: Feb 10, 2023

Email Eddy  |  65+ years of age  |  Experience level: 2-5 safaris

Epic! Unbelievably friendly
5/5

We have not one complaint. Everything from the people to the experience was excellent. My sister from Belgium will advertise for you over there to all her friend. It was superb in every way

Reply from The Kruger Safari Co.
Reply from The Kruger Safari Co.
Posted on Feb 20, 2023

Hi there Eddie,

Thank you for booking your safari with us, was a pleasure having you at the Kruger adventure lodge and cant wait to welcome all the guests from Belgium.

Keep safe and see you soon back in the National Park

Average User Rating
5.0/5
Rating Breakdown
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