Staff on there day out enjoyment
Mandrill African Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- USAGA, UTB & UWA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $100 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
CH
Email Markus Roethlin | 65+ years of age | Experience level: over 5 safaris
Unfortunately cheating their customers
BEWARE
My wife and I travel a lot. Whenever possible we try to use local travel agencies to spend the money locally. This is what we did for our 2-week trip to Ruanda in January 2023. Mandrill African Safaris put together a great trip ticking all our boxes. Sam, our guide, was a very pleasant and helpful young man. He looked after us very well. It was all the more annoying and frustrating that we were told while doing our Gorilla trekking that the company could not draw money from its accounts due to some administrative hiccup and we should pay for petrol, park fees etc. as our guide could not draw the money to do so. We would be refunded at the end of the trip. Knowing Africa, we refused to do this but it quickly seemed as if our only chance to get back to Kigali and our flight home, was to pay an extra $500.- on top of our original fee of $11000.-. Needless to say that we never saw the money again and got nothing but a load of excuses. The whole thing is really sad as we would have liked to recommend Mandrill African Safaris to our friends due to the great tour we had otherwise. This way we can only say: BEWARE or be cheated!
Reply from Mandrill African Safaris
Posted on May 18, 2023We are so much sorry for what surely happened .but we thank our clients and his wife for choosing as a local Agency and we really appreciated your efforts and support..what our client said is true he paid full amounts of 11000$ and yes the money was enough to finish the trip . everything was going well from the start but when we reached towards the end of the trip just 1 day out of 15 days our visa card that were using in the field to pay up some fee parks and others was frozen after getting some other bookings the card could not work any more since trip was only remaining with 1 day to end I explained to our clients about what has happened to my card and he yes ok
Iwere on only remaining with only 500$ to end up the Safari and so our clients had to help us use the card instead of our since had some issues..we had agreed to pay his money back on 14 June and definitely we will .