Reservation Team outside the offices
Victoria Falls Serious Fun Tours and Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
IS
Email I.. | 35-50 years of age | Experience level: first safari
Hwange National Park
Hwange National Park with Victoria falls serious of fun.
Got back problem and informed the office. They told me because of this they would refund me the money. That was 2 weeks before the trip. Beginning of December. Now it’s January I am still trying to contact them every day and they only give me broken promises. Every day for a month. I am at loss for words and I only want my 900$ back. But still getting the same answer that’s it’s going to happen today or tomorrow. There is something really not right. Client should not have to fight this hard for its money that was promised back!!
Reply from Victoria Falls Serious Fun Tours and Travel
Posted on Jan 9, 2024Hi Iris
Thank you for the review. Its good to have feedback and we value it. We understand your concern and our apologies if our service did not meet the standard.
We are grateful you have raised this, an issue that may also affect our future travelers. We always thrive to give all our clients the best holidays in Victoria Falls and any other places where we offer safaris. In this regard, we are full aware that there maybe cancellations, due to unforeseen circumstances.
We have a set cancellation policy that stipulates any refunds to be paid wthin 30 days from the cancellation date.
I will not dwell much on the issue of how you cancelled and the reasons to cancel. And yes, out of pity heart, we agreed to a full refund of the trip fee. We never charged any cancellation of the fee despite us fully preparing for the trip and you cancelling on peak season.
We have some third party suppliers, who we also pay as we prepare you an amazing holiday. We are so much determined to offer the best service and your explanation to the cancellation ,we felt would prejudiced you of the fun.
We have promised to refund you and like any other organisations credit notes go through certain channels. We understand that these funds are so dear to you and we will process them within the cancellation time of the policy.
You paid the fees including park fees, transaction taxes, but yes we will refund you the whole amount plus the US$10 you added on top of what you paid.
Thank you and we hope all our future clients understand this policy before making commitment to book.
with thanks
Email Bontle | 20-35 years of age | Experience level: first safari
Subpar. It would have been great to see the Falls
It was fun. Try to visit when the Falls aren’t dry
Email Daniel | 35-50 years of age | Experience level: first safari
Great in-depth tour of Victoria Falls and Chobe National Park
We had a great trip to Victoria Falls and Chobe National Park. Marvel and Busani were both great guides, taking us to different parts of the trip and to a village on the final day. All of the individual activities (boat cruise, Victoria Falls tour, helicopter ride, game drives) are run by different groups, so there is a hand off between different groups and buses but it was pretty smooth. The hotels were really nice, especially Chobe Bush Lodge in Botswana. We did have a few hotel scheduling issues, but Marvel made adjustments and it worked out well. I also unfortunately got sick at the Lookout Cafe and missed a boat cruise and afternoon game drive, but thankfully recovered and was able to enjoy the trip. I'd recommend the tour and the company.
Email Anoma | 50-65 years of age | Experience level: over 5 safaris
Great experience
We were at Victoria Falls for 4 nights and all our tours were arranged by this company. It’s good to note that they provided us with free airport transfers because we booked more than three tours with them.
We had an amazing time visiting victoria falls from both Zimbabwe and Zambia side, doing Boma dinner, sunset cruise and Chobe national park. Excellent guides and value for money. The Chobe NP was amazing and we had a luxury lunch on the day in a hotel though they mentioned that we will be given a picnic lunch.
Only issue was their communication was poor and we had to keep messaging and asking the correct pick up times. Luckily, we had time to adjust our plans because we were there for 3 full days.
Email Mike Roberts | 50-65 years of age | Experience level: first safari
Everything goes to plan and prepared to go out of the way to make the holiday run as smooth as possi
The company was reliable and our tour guide , Jacob, was friendly and helpful through the 4 days. The restaurants they choose were excellent providing a great variety of local food. Throughly enjoyed the safari and would happily use them again
DE
Email Star | 20-35 years of age | Experience level: 2-5 safaris
Very communicative and informative
We enjoyed our trip, it was fun the agent was reliable and communicated everything we needed to know, it was a very comfortable trip. Would recommend Fun Tours and Travel anytime
Email Grace | 20-35 years of age | Experience level: first safari
Memorable,enjoyable and lovely views
Best communication,service and very reliable enjoyed the tour
Reply from Victoria Falls Serious Fun Tours and Travel
Posted on Apr 28, 2023Thank you so much Grace for the review it was a pleasure hosting you. We greatly appreciate, hope to see you again soon for more holidays. Thank you once again.
NZ
Email David Oakley | 50-65 years of age | Experience level: first safari
Awesome host who went out of his way to accommodate delivering and exceeding our expectations
Marvel answered our call for a traditional Game Park Safari after another tour operator failed us in Botswana with a Hwange National Park Safari.
Initially it started as a day safari, then an overnight and with a further request, it turned into a two night, three day safari staying at the stunning Hwange Safari Lodge.
As we were staying at the Avani Resort Hotel on the Zambian side of the Victoria Falls, Marvel arranged the pick up and transfers via the Zambian border Immigration over the bridge, via the Zimbabwean border Immigration, where we had previously crossed over the night before and paid for a double entry (USD45/each) Marvel then met us on the Victoria Falls township side to then drive us south to Hwange.
As promised, Marvel had arranged for an afternoon game drive, a night drive, then an all day game drive, a further night drive and on the final day an early morning drive. These drives were complimented with our own vehicle and guide Edwin, who was a former National Park Ranger turned guide. We cannot express how happy we were with Edwin, he was so knowledgeable and caring towards all the wild life we saw and went out of his way to give us an incredible experience we will never forget. The Lodge was huge and accommodating.
Marvel then picked us up and returned us to the Zimbabwean border and again went out of his way get us through both immigration borders and delivered us to Livingstone Airport in time for us to catch our 14.00 flight to Johannesburg.
Victoria Falls Serious Fun and Travel lived up to its name and the service is second to none, we cannot rate Marvel and his team highly enough and will be recommending them to any of our friends and family.
Thank you so much Marvel and Edwin
Email Zweli | 20-35 years of age | Experience level: over 5 safaris
Great service. Always prepared.
Arrived on a very hot day, received and welcomed without delay with ice cold water, clean and air conditioned vehicle. Great tour advice. All round great service.
Email Mbali | 50-65 years of age | Experience level: 2-5 safaris
He is professional, patient, punctual , friendly and overall excellent service
Marvel is a professional that takes his work very seriously, he took care of us throughout our time in Zim. Because of him I would definitely go back to Zimbabwe for a full holiday stay.