Reservation Team outside the offices
Victoria Falls Serious Fun Tours and Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2020)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $150 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
US
Email Maurice | 20-35 years of age | Experience level: first safari
Marvel works marvels
Our Incredible Tour Guide
I recently had the pleasure of embarking on an unforgettable journey through Zimbabwe, Zambia, and Botswana, with my wife and our two daughters and I cannot express enough how amazing our tour guide, Marvel, was throughout the entire experience. From the moment we arrived, Marvel was incredibly helpful, ensuring that every detail of our trip was taken care of.
One of the standout moments was when we faced a bit of trouble at immigration. Marvel’s quick thinking and well-connected network made all the difference, as he swiftly navigated the situation and got us through without any hassle. It was a testament to his professionalism and deep understanding of the local processes.
Marvel’s knowledge of the region was impressive. He shared fascinating insights about the culture, history, and wildlife, enriching our experience every step of the way. He also had an uncanny ability to make our desired experiences happen, even those we requested last minute. Whether it was a special wildlife tour or a local dining experience, he went above and beyond to ensure we had the best possible time.
Moreover, Marvel offered the best prices, making our adventure not only memorable but also budget-friendly. His dedication to providing exceptional service truly sets him apart.
If you're considering a tour in this beautiful part of the world, I wholeheartedly recommend Marvel. His expertise, connections, and genuine care for his clients will undoubtedly make your trip a remarkable one! Thank you, Marvel, for an incredible adventure!
US
Email Maurice N | 20-35 years of age | Experience level: 2-5 safaris
Marvel, a seriously wonderful and astonishing one stop show for all tourist needs in the region!!
Review for Marvel - Our Incredible Tour Guide!!
I recently had the pleasure of embarking on an unforgettable journey through Zimbabwe, Zambia, and Botswana, with my wife and our two daughters and I cannot express enough how amazing our tour guide, Marvel, was throughout the entire experience. From the moment we arrived, Marvel was incredibly helpful, ensuring that every detail of our trip was taken care of. He also connected us with a photographer that followed us around and took some incredible shots!! I couldn’t be more pleased with my experience and time with Marvel and his company!
One of the standout moments was when we faced a bit of trouble at immigration. Marvel’s quick thinking and well-connected network made all the difference, as he swiftly navigated the situation and got us through without any hassle. He was able to get us processed before a 70 passenger bus which was ahead of us, adding hours back to our day. It was a testament to his professionalism and deep understanding of the local processes.
Marvel’s knowledge of the region was impressive. He shared fascinating insights about the culture, history, and wildlife, enriching our experience every step of the way. He also had an uncanny ability to make our desired experiences happen, even those we requested last minute. Whether it was a special wildlife tour or a local dining experience, he went above and beyond to ensure we had the best possible time.
Moreover, Marvel offered the best prices, making our adventure not only memorable but also budget-friendly. His dedication to providing exceptional service truly sets him apart.
If you're considering a tour in this beautiful part of the world, I wholeheartedly recommend Marvel. His expertise, connections, and genuine care for his clients will undoubtedly make your trip a remarkable one! Thank you, Marvel, for an incredible adventure! We cannot wait to come back for more!!
IS
Email I.. | 35-50 years of age | Experience level: first safari
Hwange National Park
Hwange National Park with Victoria falls serious of fun.
Got back problem and informed the office. They told me because of this they would refund me the money. That was 2 weeks before the trip. Beginning of December. Now it’s January I am still trying to contact them every day and they only give me broken promises. Every day for a month. I am at loss for words and I only want my 900$ back. But still getting the same answer that’s it’s going to happen today or tomorrow. There is something really not right. Client should not have to fight this hard for its money that was promised back!!
Reply from Victoria Falls Serious Fun Tours and Travel
Posted on Jan 9, 2024Hi Iris
Thank you for the review. Its good to have feedback and we value it. We understand your concern and our apologies if our service did not meet the standard.
We are grateful you have raised this, an issue that may also affect our future travelers. We always thrive to give all our clients the best holidays in Victoria Falls and any other places where we offer safaris. In this regard, we are full aware that there maybe cancellations, due to unforeseen circumstances.
We have a set cancellation policy that stipulates any refunds to be paid wthin 30 days from the cancellation date.
I will not dwell much on the issue of how you cancelled and the reasons to cancel. And yes, out of pity heart, we agreed to a full refund of the trip fee. We never charged any cancellation of the fee despite us fully preparing for the trip and you cancelling on peak season.
We have some third party suppliers, who we also pay as we prepare you an amazing holiday. We are so much determined to offer the best service and your explanation to the cancellation ,we felt would prejudiced you of the fun.
We have promised to refund you and like any other organisations credit notes go through certain channels. We understand that these funds are so dear to you and we will process them within the cancellation time of the policy.
You paid the fees including park fees, transaction taxes, but yes we will refund you the whole amount plus the US$10 you added on top of what you paid.
Thank you and we hope all our future clients understand this policy before making commitment to book.
with thanks
CN
Email Emma Hu | 35-50 years of age | Experience level: 2-5 safaris
Fantastic trip at Vic Falls both Zambia and Zimbabwe sides
We are a group of family and friends of 12 people from China. I must say we really enjoyed the 5D4N trip arranged by Marvel of Victoria Falls Serious Fun Tours and Travel! Upon our arrival at the LVI airport in Zambia, someone already holding my name plate welcoming at the Custom! Then we found our checked in baggage delayed by the Kenya airways. Marvel continuously helped us to check with airport rep and went to pick them up at the airport and send to our lodge in Zimbabwe on the 3rd day when we almost assumed the baggages were gone! And when we had time schedule issue with the walk with lion and cheetah combo, Marvel again helped to think about every solutions to fit our schedule. That's very much appreciated!!! Without Marvel, our stay and experiences will not be that smooth and great! Back to all the activities, what Marvel suggested are really fun! It is the dry season and not much to see of the Vic Falls in Zambia side. But the Devil's Pool with high tea is a MUST do! And Avani Resort is also very good stay. We also brought a lot souvenir in the market just outside Avani. Then we went to Lokuthula Lodge in Zimbabwe side. The guided tour of the Fall, the helicopter and the sunset luxury river cruise also had very good views. The walk with Lion and Cheetah is Once in a life time activity! We took very nice pictures and videos for this whole trip. In summary, it is amazing to have Marvel as our tour guide that makes everything possible and unforgettable!!! Truly Africa!
Email Mgcini | 35-50 years of age | Experience level: over 5 safaris
Professional, experienced, dedicated, exceptional customer service, and memorable adventures.
My recent experience with Victoria Falls Serious Fun Tours and Travel was nothing short of exceptional. From seamless communication to outstanding service, remarkable value for money, unwavering reliability, and an unforgettable tour, every aspect exceeded my expectations.
First and foremost, the communication with Victoria Falls Serious Fun Tours and Travel was prompt, clear, and accommodating. The team was incredibly responsive to my inquiries, promptly addressing any questions or concerns I had. Their professionalism and dedication to ensuring a smooth experience were evident from the start, setting a positive tone for the journey ahead.
Upon embarking on the tour, I was thoroughly impressed by the level of service provided. The tour guides were not only knowledgeable about the area and its history but also genuinely passionate about sharing their expertise with us. The tour guides seamlessly facilitated our border clearance process in Botswana to gain entry Their enthusiasm was infectious, enhancing the overall experience and deepening my appreciation for the wonders of the Chobe River in Botswana.
What truly sets Victoria Falls Serious Fun Tours and Travel apart is its exceptional value for money. Despite offering top-notch service and experiences, their pricing remains competitive and accessible. This combination of quality and affordability makes them a standout choice for travelers seeking both value and excellence.
Reliability is paramount when choosing a tour operator, and Victoria Falls Serious Fun Tours and Travel did not disappoint. Every aspect of the tour was meticulously planned and executed, leaving no room for uncertainty or disappointment. From transportation arrangements to itinerary details, I felt confident and reassured throughout the entire journey.
Of course, the highlight of my experience was the tour itself. Exploring the majestic Chobe River with Victoria Falls Serious Fun Tours and Travel was an adventure I will cherish for a lifetime. From witnessing the awe-inspiring beauty of the falls to engaging in thrilling activities like the Safari cruise and sunset game drives, every moment was filled with excitement and wonder.
In conclusion, I highly recommend Victoria Falls Serious Fun Tours and Travel. From their excellent communication and service to their unbeatable value for money, unwavering reliability, and unforgettable tours, they excel in every aspect. If you're looking for an unforgettable adventure at Victoria Falls, look no further than Victoria Falls Serious Fun Tours and Travel. They will undoubtedly exceed your expectations and leave you with memories to last a lifetime.
DE
Email Sandra Marahrens | 20-35 years of age | Experience level: 2-5 safaris
Amazing Tour - Amazing People
We had the best 2 days 1 night trip to Hwange Nationalpark. The accomodation was lovely, our Tourguide in the Nationalpark awesome and Marvel with his Victoria Falls Serious Fun Tours and Travel just made it all possible. He was always on time, gave us the best offer including ALL our wishes and more and it was always really nice chatting with him about everything. We (2 women travelling) felt safe the whole trip and never rushed. Marvel responded very quick to all our questions. I would definitely recommend booking with Marvel and his team!
Thank you so much!
CZ
Email Ondrej Kindl | 20-35 years of age | Experience level: first safari
Very reliable agency!
My holiday couldn’t be better and that’s only thanks to Marvel and his team!
Before my holiday started. I’ve been in touch with Marvel for some time as I added some more things and even days. My holiday took 7 nights in Victoria Falls and 1 nights in Botswana. Whatever I asked for their answer was always “we can do it”. Even after I paid for my holiday I found something extra I’d like to do and they found a space in my itinerary and book that in advance for me!
Not only every transfer was on time, but Marvel texted me every single time 10 minutes after I was supposed to be picked up (and I always was!) to make sure that I was picked up. Even when my activity started as early as 6am!
Their personal advice and service is another great things. Marvel took me to see the city even if that was in my itinerary. We had a couple beers in local bar. He told more about the city and he really showed interest in making sure that my holiday will be just perfect! (Not something you’ll get with some big agency).
All accommodation was great and hospitality in Victoria Falls is really lovely everyone is smiling and you can feel that happy energy , you’ll never feel unsafe there.
This team (agency) really like what they do and are prepared to make your holiday special. They even gave me a present when I was leaving. You just know that every customer is important for them!
I’d like to thank you guys one more time for making my holiday unforgettable and if I will ever book another holiday to Vic Falls - only with you!
NZ
Email David Oakley | 50-65 years of age | Experience level: first safari
Awesome host who went out of his way to accommodate delivering and exceeding our expectations
Marvel answered our call for a traditional Game Park Safari after another tour operator failed us in Botswana with a Hwange National Park Safari.
Initially it started as a day safari, then an overnight and with a further request, it turned into a two night, three day safari staying at the stunning Hwange Safari Lodge.
As we were staying at the Avani Resort Hotel on the Zambian side of the Victoria Falls, Marvel arranged the pick up and transfers via the Zambian border Immigration over the bridge, via the Zimbabwean border Immigration, where we had previously crossed over the night before and paid for a double entry (USD45/each) Marvel then met us on the Victoria Falls township side to then drive us south to Hwange.
As promised, Marvel had arranged for an afternoon game drive, a night drive, then an all day game drive, a further night drive and on the final day an early morning drive. These drives were complimented with our own vehicle and guide Edwin, who was a former National Park Ranger turned guide. We cannot express how happy we were with Edwin, he was so knowledgeable and caring towards all the wild life we saw and went out of his way to give us an incredible experience we will never forget. The Lodge was huge and accommodating.
Marvel then picked us up and returned us to the Zimbabwean border and again went out of his way get us through both immigration borders and delivered us to Livingstone Airport in time for us to catch our 14.00 flight to Johannesburg.
Victoria Falls Serious Fun and Travel lived up to its name and the service is second to none, we cannot rate Marvel and his team highly enough and will be recommending them to any of our friends and family.
Thank you so much Marvel and Edwin
Email Zweli | 20-35 years of age | Experience level: over 5 safaris
Great service. Always prepared.
Arrived on a very hot day, received and welcomed without delay with ice cold water, clean and air conditioned vehicle. Great tour advice. All round great service.
Email Mbali | 50-65 years of age | Experience level: 2-5 safaris
He is professional, patient, punctual , friendly and overall excellent service
Marvel is a professional that takes his work very seriously, he took care of us throughout our time in Zim. Because of him I would definitely go back to Zimbabwe for a full holiday stay.