You explain roughly what kind of (custom) trip you would like to make, and they make it happen
Booked devil's pool and a game drive in Mosi-oa-tunya with Priscilla in Vanaway's office in Livingstone. I wanted to do a longer game drive than the ones i saw being offered everywhere, so we made a custom plan together for that game drive with experienced and friendly guides. Everything was planned well with no hick ups and for any questions i could always reach out and I would get a reply within minutes. Since it all went smoothly and i enjoyed it a lot, I also booked a multi day stay in a lodge in Kafue national park from Lusaka later on my trip, including game drives and river cruises. This too was organized well, including help with transportation by public bus from/to Kafue. Im very happy with how it all went down and would book with Vanaway again if i return to Zambia :)