Travel Consultants at Camptrek Safaris.
Camptrek Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2017)
- Member Of:
- Magical Kenya, Eco Tourism, AMREF FLYING DOCTORS, Kenya Wildlife Services & T.O.S.K (Tour Operators Society of Kenya)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $500 per person per day (USD, excl. int'l flights)
Reviews
Email Barnsley | 50-65 years of age | Experience level: first safari
My advise is you avoid this company – we felt scammed
we were quoted on numerous quotations for morning safari and a boat ride. When we exchanged cash on the morning i was told the boat would be extra. If that wasn't annoying the night before our final day and morning safari, i was told it was there mistake we had no safari, and to do it we were to pay over $1200. I challenged this, with quotes which clearly stated it was
included i got no where and was told it wouldn't be happening unless i paid the money they demanded
Reply from Camptrek Safaris
Posted on Nov 8, 2024We arranged a "5-Day Hakuna Matata Safari" for the client at Sopa lodges, which included visits to Lake Naivasha, Lake Nakuru, and concluded at Sopa Masai Mara. However, the reservation office at Sopa lodges requested a change to our itinerary. They suggested that we begin at Lake Nakuru, then visit Masai Mara, and finish at Lake Naivasha due to unforeseen circumstances. We communicated this proposal to the client, and they agreed to the changes.
Under the original plan, the clients were scheduled to enjoy a complimentary morning game drive on their last day at Masai Mara, as they had ample time for it. With the revised itinerary, however, we could not arrange a morning game drive because it was necessary for the clients to arrive at Lake Naivasha in time for lunch to participate in a boat ride, walking safari, and other activities.
We informed the client about the conflict between the complimentary morning game drive and their lunch schedule through our driver. Unfortunately, there seems to have been a misunderstanding regarding this communication. We are dedicated to providing excellent service, ensuring our clients receive value for their money, and helping them create unforgettable adventures.